Email not being tracked in activities

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- Previous
  - 1
    - CRM 1.2 - IIS Hanging Hi All, Wondering whether anyone can help. We are suffering from IIS6 repeatedly hanging due to CRM. Despite using several utilities to analysing the hanging of IIS, we are still without a clue. Is anyone suffering from anything similar? To negate the problem, we've schedule restarts of IIS on a 12-hourly basis. Any help or advice would be appreciated. Tag: Email not being tracked in activities Tag: 39769
  - 2
    - Email text disappears when click save Text entered on an email disappears when we click save, even when using the Administrator account. Tag: Email not being tracked in activities Tag: 39768
  - 3
    - Email Text Dissappears when Save When we save email messages (as a draft) the text dissappears, even when th I use my administrator account. Anybody have any idea what that is happening. Tag: Email not being tracked in activities Tag: 39766
  - 4
    - Extending CRM access to another Domain We have a request from our parent company overseas in that they want to connect to our instance of MSCRM. In no way is our AD environment or WAN connected to them. My first thought was to simply create AD accounts for those users, and give them VPN access into our network. Then allow them to hit the CRM web site, but then the question of CRM email comes around. Since we have two different domain names, it would mean that the overseas folks would have two email accounts to manage. My question here would be what are my options to make this happen? Any thoughts are greatly appreciated! Sean Tag: Email not being tracked in activities Tag: 39764
  - 5
    - Support for Japanese Language (code pages or other conversion meth Does anyone know of a way to support Japanese and Chinese with CRM? We will be having incoming emails and webfeeds create cases and weâ??ll automatically route the cases into a variety of queues. A Japanese customerâ??s description of their issue should be captured in CRM in Japanese or at least should capture a separate html file as reference. Tag: Email not being tracked in activities Tag: 39762
  - 6
    - Customizing for two different companies I need to make customizations for two differnt companies (one is a subsidary, other is parent). I created a business unit in CRM for each comapny. How do I customizations for one company and different ones for the other company? How do I tell CRM that I want to change, for example, fields on the contact screen for the parent company, and not for the subsidary? Tag: Email not being tracked in activities Tag: 39761
  - 7
    - Great Plains Crystal Reports vs. CRM Crystal Reports I am very dissappointed in the way things have worked out with Crystal. We have the Crystal reports that comes with Great Plains, and have been using the Crystal Enterprise features. When we purchased CRM, we were told to install version 9.2.2. We now no longer have the ability to use Crystal Enterprise for reporting from Great Plains. I spoke with Crystal support and they have said that 9.2.2 should not even be considered an upgrade from the Great Plains version of Crystal because that is also a custom version. I have seen the other threads regarding the limitations of 9.2.2. Is there any workaround to allow us to report from CRM and Great Plains using the products we've already purchased? I'm guessing we have to either install 2 crystal servers? Tag: Email not being tracked in activities Tag: 39758
  - 8
    - Email Text Dissappears when hit save For some reason. Email text dissappears when we hit save. Even under my administrator aaccount. Tag: Email not being tracked in activities Tag: 39757
  - 9
    - Authentication of new user I have a problem with a user trying to authenticate to CRM via http://servername. She enters the domain/Username and then password, it starts to load CRM and then presents a http error and presents the logon box again. She uses a license for the shipping department and the other users have no problem performing the same function. The only difference is that she is a new user after an upgrade to Windows 2003. I have tried to change the system with a clean HDD and the same result. I have tried changing the IE options with no success. Any ideas. Has something changed in security with Windows 2003. Tag: Email not being tracked in activities Tag: 39753
  - 10
    - Contract State When I create a contract whit time unit when I create the invoice the state become active but in two occasions the state became to "turnover/invoice maked" and I can't use this contract assigning it any case no more. Is This a bug? Tag: Email not being tracked in activities Tag: 39752
  - 11
    - MS crm outlook for sale. Off-line mode - error. Hi, MS crm outlook for sale reported a error if jimp to off-line mode. In Event viewer: MSCRM Platform Error Report ------------------------------------------------------------------------------------------------Error: Exception from HRESULT: 0x80044106. Error Message: Exception from HRESULT: 0x80044106. Error Details: Details on this error have not been provided by the platform. Source File: Not available Line Number: Not available Stack Trace Info: at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain() at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequest(HttpContext context) at System.Web.CallHandlerExecutionStep.System.Web.HttpApplication+IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) ------------------------------------------------------------------------------------------------ Data synchronization is completed. This error occurred for any sections in Microsoft CRM tab. In Outlook i see message: "An error has occurred. For more information, contact your system administrator". If i be back to on-line - this error never occured. Client computers: windows 2000 pro sp4/windows XP, office 2003, ie 6.0/6 sp1, dotNet framework 1.1. ----------- Thank you. Tag: Email not being tracked in activities Tag: 39749
  - 12
    - Cannot access CRM from Windows 2003+SP1 I just upgrade my workstation from windows2000 to windows2003+SP1, when I tried to access CRM, it asked for my username and password, once I input and click ok, the IE seems loading something then closed without any error report. I tried to access CRM from other windows 2003 server without SP1, no problem. Is there anything that I can do to solve it? or need to config my IE setting? Any idea? Thank you. Tag: Email not being tracked in activities Tag: 39746
  - 13
    - SFO outlook installation issues I have installed 1.2 SFO on several machines without issue that are running XP with Office 2000. I am unable to install on my machine though. I am running XP and Office 2003. It takes forever to start the initial installation, and then I selected the listed components to install, after about 15 minutes the PC stops responding. When I exit out, it causes all kinds of problems with other applications, even after re-booting. I thought that it could be a corrupted disk, so I had my software vendor send me a new disk. Same thing. Any advice? It is very frustrating. Tag: Email not being tracked in activities Tag: 39745
  - 14
    - CRM Error message I have one user that always seems to incur issues with viewing certain quotes or opportunities, and sometimes workplace activities. He is the only one in our company that uses CRM that has this problem. For example, when he tries to "open in new window" an attachment to a note...he receives the following error message: 'C:\Documents and Settings\userid.domain\Local Settins\Temporary Internet Files\Content.IE5\K9EVODE3\filename.xls' could not be found. Check the spelling of the filename and and that the file location is correct. If you are trying to ope the file from your list of most recently used files on the File menu, make sure that it has not been renamed, moved, or deleted. I have opened his security role to give him administrator permissions, and he still has issues. I checked his internet options, and the server is listed as a trusted site. I think it has something to do with his internet permissions. Can anyone help? Tag: Email not being tracked in activities Tag: 39744
  - 15
    - Adding a lookup field to the incident form Hi, When selecting for an account in the incident form - I would like to have the option to search the accounts by the account name (existing) and also by the account number. 1) How can I add this option to the account's lookup form (that is opened from the incident form) ? 2) As an alternative - how can I add the account number to the incident form (as a new foreign field from the account in the incident's form) ? many thanks Ofer Tag: Email not being tracked in activities Tag: 39742
  - 16
    - CRM crashes IE I have a problem where one user, the guy who uses it the most, 80% more than any other users, will crash for no apparent reason when working in CRM. When I say crash I mean that IE locked and had to close taking all open CRM windows with it. The most recent occurence was during a print job and he was only changing the number of pages to print. This occured on his old machine running windows 2000 and just occured on a new machine running windows xp with all service packs. Anyone have any insight into this? Any suggestions on what to look for? Our CRM server is hosted remotely along with our Exchange and Great Plains to which CRM is connected via Biztalk. Thanks! Tag: Email not being tracked in activities Tag: 39741
  - 17
    - SFO offline sync Hi. Can anyone tell me, if its posible to limit the offline synkrinisation to acount, contacts etc that have the local user as owner. We have over 7.000 contact in the system, and that is a bit more than we want to sync to the Outlook contact folder. Thanks for eny help. Best regards Jacob Mondrup IT manager, Cultivator Denamrk. Tag: Email not being tracked in activities Tag: 39737
  - 18
    - Creating Custom views Hello, I'd like my support reps. to be able to create custom views for accounts, contacts, cases etc... I gave them the rights to do so in the policies (create, read and write custom views for the organisation) but they don't have access to this part in the Settings... What's wrong there? Thanks Eric Tag: Email not being tracked in activities Tag: 39733
  - 19
    - Tracking email turn around time A client of ours wants to report on the turn around time on emails - from the time the email arrived to the time a staff member replied to it. How could you do this? We thought about reporting on the create date and time of the two emails but there does not seem to be any association linking the GUID of the inbound email with the GUID of reply. Does anyone have any other ideas? Out of curiosity, would the service module be able to do this through cases? Thanks...Graeme Tag: Email not being tracked in activities Tag: 39707
  - 20
    - Apply Rule -- Workflow Process list has missing items Hi, I was working at applying rules manually. I used to have 3 rules to choose from. Then I had 2, then 1, and now 2 again. The 3 rules exist and have been activated the entire time. The only thing I may have done is refresh (F5) the form while the rule was running. Now it is does not have the entire list of 3 rules to choose from on this item (Order). On all other orders, the list contains 3, but only 2 for this one. Anyone have ANY insight on this behaviour?? I have seen this behaviour once before. I ended up recreating the item (it was a Case, but this time it is an Order). I just discovered, if I delete all the active processes for the order in Workflow manager, all 3 rules once again appear. This is definitely strange behaviour. FYI: The rule that was missing, calls itself recursively after a wait period. This is not the case when I saw this behaviour on a CRM Case however. Thanks in advance for your insight/comments. Regards, Keener Tag: Email not being tracked in activities Tag: 39703
  - 21
    - Mail Merge Question We would like to perform a mail merge on contacts associated within accounts given certain geographical information. The problem we have is many of our contacts do not have address information within the contact, it only exists within the associated account. We are using the c360 query tool which allows us to find the contacts, but the address information appears to be unavailable to the mail merge since in only exists on the account. Is there a good way to access the account address information while working with the contact in a mail merge? Thanks in advance, Tim Tag: Email not being tracked in activities Tag: 39702
  - 22
    - Searching Leads by company name.. I have been assigned as part of my daily job duties to start getting some of MS CRM issues addressed. Most of the issues are small, but lead to a company wide feeling that the tool is not yet living up to its full potential. I have two questions at this point: Is there any way to change the default search criteria for when searhing through "leads" to allow for a user to search the company name? The default settings only allow a person to search for a persons name. Is there any way to transfer the notes from a lead into an account record when it is converted? As it stands we have to drill down from the new account record into the original lead record and then review the notes from there. This makes it hard to make sure we are not missing information without having to open up every new account record and checking the original lead for notes. ANY help would be appreciated. Tag: Email not being tracked in activities Tag: 39699
  - 23
    - Fixing user with wrong Domain Logon Name This is both a comment and question. When adding a new user I forgot to preface his Domain Logon Name with the domain. Instead of typing domain\username I simply typed username. There was warning message that was generated but then the user got created. I opened the newly created user in an attempt to fix my mistake but the Domain Logon Name field was greyed out. I "fixed" the problem by modifying the users' record in the SystemUserBase table in the CompanyName_MSCRM database. So far everything seems to be working but if any of you see a problem with how I fixed this issue, please let me know ASAP before I run into bigger problems. Thanks. Tag: Email not being tracked in activities Tag: 39697
  - 24
    - Error with the Deployment Manager- access to the file \CRM\_xslfiles\1_Create.xsl refused Dear all, Dear all, Configuration: CRM 1.2 on a SBS2003 with the rollup 1.2 I 'm unable to deploy my customization . Indeed, as usual i created some new customization fields through the deployment manager and i added them to the account form. No problem with this. But when i launched the Deployment Manager for publishing it failed after a while and it seems there is a problem to access to the following .xsl file: ...\CRM\_xslfiles\1_Create.xsl. Before i didn't have this problem. Strange? In the event log i have the message: "Erreur ProcessImportWorkItem : Access to the file "\\SERVERCRM\E$\Inetpub\wwwroot\CRM\_xslfiles\1_Create.xsl" is refused. , StackTrace : at System.IO.__Error.WinIOError(Int32 errorCode, String str) at System.IO.File.InternalCopy(String sourceFileName, String destFileName, Boolean overwrite) at Microsoft.Crm.Tools.ImportExportXml.XmlCustomization.ProcessImportWorkItem(Object status) " Thanks in advance Tag: Email not being tracked in activities Tag: 39696
  - 25
    - Useful CRM Documentation Could anyone tell me where I can find useful CRM 1.2 Documentation? I have downloaded all the documents that Microsoft has and find the content to be next to useless. I would like to find a Administrators Guide that actual takes you from Step 1 all the way through and that might include best practices. Thanks Tag: Email not being tracked in activities Tag: 39694
- Next
  - 1
    - Exchange Problems I have a fresh install of CRM 1.2 with all users using the Sales Standard Client (SFO or Outlook). Whenever I send an Email out of CRM it tags it in the subject line and any replies to this message work just fine (making me think the Exchange tie-in is working). However, I have set up a Queue user and any messages sent to that user never make it into the Queue. I have verified that they have been received becaue they are in that user's inbox. Any ideas why I can't see these messages in the Queue? I followed the implementation guide to the letter. Thanks in advance Tag: Email not being tracked in activities Tag: 39692
  - 2
    - Make an appointment for another user Seems like a basic question but I cant see how to do it....... CRM User A contacts customer and want to schedule an appointment for CRM User B to meet with them - how can they do it? Anytime you make an appointment - either SFO or web it gets allocated to person who made it? Causing lots of frustration - appreciate any advice Roger Tag: Email not being tracked in activities Tag: 39691
  - 3
    - When I restart the CRM server , I can not access http://crm Only the left frame show,the detail can not show up. Is there anyone know what happen? Tag: Email not being tracked in activities Tag: 39690
  - 4
    - Meta Data Cache Error Hello Everyone, I am having a mixed experience with MS CRM. Some features I really like, others not so much. I expect MS will add many improvements next go around. In case your listening MS I would like to Beta test the next release. Here is my problem today. I removed the SFO offline feature per the Performnance Tuning CRM 1.2 document. Changed my mind and decided it would be best for our sales people. Went through the steps to re-implement this feature and now when I try and take SFO off line and view the data I get "Meta Data Cache Error" Please help. Anyone? Anyone?... Bueler?...Bueler?.... Thanks, Donnie Sweat Tag: Email not being tracked in activities Tag: 39689
  - 5
    - where does one suggest a product that does not exist yet? I do not work for Microsoft, but would like to make a suggestion for a product that would be highly beneficial for a computer user like me. Do not know if something exist yet, but could be a big seller. ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=5da87c3c-c584-4ebd-a3c9-5b7b4df2697d&dg=microsoft.public.crm Tag: Email not being tracked in activities Tag: 39687
  - 6
    - User authentication Hi folks, we're developing web service, that connects to Microsoft CRM using Microsoft.Crm library. The problem, we are dealing with, is that we want to connect as a certain user - which is not the same user, under whose account the web service runs (so the classical aproach using bizUser.WhoAmI() is unuseful for us). Is it possible? If yes, how can we programatically do that? mac Tag: Email not being tracked in activities Tag: 39685
  - 7
    - Convert LEad->Opportunity When I try to convert lead to opportunity I recived message that "unexpected error occures. For more information conact to your administrator" . Thx Lidia Tag: Email not being tracked in activities Tag: 39678
  - 8
    - Sort By Account Name in Activities Does anyone know if this is possible? I have tried customising through : http://crm/tools/viewEditor/viewManager.aspx?id={00000000-0000-0000-00AA-000010001903}but this only allows you to add 6 field names that i don't want. Is there a way to add "Company Name" to the list of columns i can add or is there another way around this?ThanksSimon Tag: Email not being tracked in activities Tag: 39677
  - 9
    - Authentications My Company (CompA) was taken Over by Another Company (CompB) CompB is a Holdings Company with 7 more Companies under them. My Company (CompA) has a MS CRM Server Running Success Full for 18 months now The CRM Users Logs on to CompA Domain. Now we are moving Over to CompB's Domain. And CompB wants to roll out Ms CRM trough the entire Holdings group My Question. 1.íf every one is going to Authenticated on CompB Domain .Wíll CompA's CRM user have acces to there CRM Data . or even so log on to the CRM Server. 2.can I leave the Server as is on CompA's Name and Just create BU for the Other Companies in the Group.. But that brings me back to Authentications Pleas Help Newbíe Tag: Email not being tracked in activities Tag: 39670
  - 10
    - Quote revise Hi, When I revise a quote, another qoute is created. But I want to revise, in other words change the quote. Can someone explan this revising process? Thanks Selcuk Kumbasar Tag: Email not being tracked in activities Tag: 39669
  - 11
    - CRM-SFO-ClientInstallation Hello... I have a notebook, who isnt integrated in my domain. Is there any chance to install the CRM-SFO-Client Software on this Notebook?? Operating system is XP Prof. and outlook 2003. It would be of great help to us thx Anderl Tag: Email not being tracked in activities Tag: 39668
  - 12
    - CTI Help Hi everyone, I need to have some component so when a customer dial a number, the agent (working on MSCRM) will have, on a pop up menu, the information of this customer. I know some companies sell those things, I need to know from your experience the best one (in price and quality). also I have another question: after the customer dial the call center number, he can dial an extension specific for an agent, in this case this software will still work??? because I read that after dialing an extension this software can't memorise the original number and he can't retrieve customer information. Thanks. Tag: Email not being tracked in activities Tag: 39667
  - 13
    - Creating new reports, problems with Crystal Reports Enhanced Editi Hi All, I want to create and add new reports to MS CRM but I've a problem with setting up Crystal Reports Enhanced Edition for MS CRM. I've tried to instal Crystal Reports Enhanced Edition for MS CRM on MS CRM SERVER and when I do it I have had a message that "setuo has detected taht you have rystal Reports 9.2.0 installed.YOu must first upgrade to Crystal Reports 9.2.2 to continue". I tried to upgrade Crystal Reports but the last version of Crystal I found is 9.2.0.4 And - when I should install Crystal Reports Enhanced Edition on Server or client computer? Could you explain me what should I do and when find Tag: Email not being tracked in activities Tag: 39666
  - 14
    - Migrating activities to Existing Accounts Hi Could someone verify the possibility of using the CDF to import data as Activities and relating them to Accounts?.. From a post someone mentioned it wasnt possible.. although when I logged a similar scenario (Contact import instead of activities).. Support mentioned that I just need to populate the cdf tables of account specifically destinationID with the GUID of the existing record and MSCRM. The activities would then be migrated normally while the Accounts wont.. Verification needed.. Thanks =) Tag: Email not being tracked in activities Tag: 39659
  - 15
    - Exchange version 2k / 2k3 and the mail router... Hi folks - wonder if someone could point me to some deffinitive information on this please? In the taining material for MS CRM 1.2 it states that if you install MS CRM on Windows 2000 then you need to intsall the Exchange Router on Exchange 2000 and if CRM is on W2K3 then the router needs to go on Ex2K3 too. Seems a little out of step and oddball to me. Anyone got any clue on whether this is true or not and why this is? Thanks.. Tag: Email not being tracked in activities Tag: 39650
  - 16
    - Integration Project Accounting with CRM Does anyone have any experience or know of any solution to integrate project accounting in Great Plains with CRM? Any help would be appreciated. Thanks. -- Jairy Grisaffe Catalyst Evaluation Group Tag: Email not being tracked in activities Tag: 39648
  - 17
    - User Access Level for Create Action. Hi, I would like to know what the difference is when setting in a security role the access level for Create action to user, business units, parent child business units and organization. Regards. Tag: Email not being tracked in activities Tag: 39642
  - 18
    - Can you Import Contacts into Accounts Via UI? Hello, I have an excel spreadsheet with contacts in it and I need to import the contacts into Microsoft CRM. I stepped through the process of importing the Contacts via the built in MS CRM tool (tools - import - contacts), but I didn't see an option to import Contacts and associate them to an Account. Can anyone explain if this is possible? All of the Contacts in the spreadsheet will be associated to the same Account... Thank You! Jim Lesinski -- Here is my personal site. I haven't got anything on it yet, but it is running DotNetNuke. http://www.lesinski.com Tag: Email not being tracked in activities Tag: 39641
  - 19
    - Need Gift receipt as a option on POS screen As I understand it, the gift receipt replace the current receeipt. It need to be a option under the function keys, that will allow you to print the original receipt for the customer, then print a gift receipt if requested. ---------------- This post is a suggestion for Microsoft, and Microsoft responds to the suggestions with the most votes. To vote for this suggestion, click the "I Agree" button in the message pane. If you do not see the button, follow this link to open the suggestion in the Microsoft Web-based Newsreader and then click "I Agree" in the message pane. http://www.microsoft.com/Businesssolutions/Community/NewsGroups/dgbrowser/en-us/default.mspx?mid=d411ee7a-35b1-4396-acc2-8a69416c06fa&dg=microsoft.public.crm Tag: Email not being tracked in activities Tag: 39640
  - 20
    - Viewing Users in List View When assigning tasks, my manager wishes to be able to see completed and assigned tasks by user. For instance, if he is in Workplace, he would like to be able to sort active and closed activities by User name, either from the view dropdown or maybe by creating a sortable user header. Any suggestions on how we might go about this-I would think there must be a simple way to do it. Thanks in Advance~ Jamie Tag: Email not being tracked in activities Tag: 39636
  - 21
    - Hyperlink in Crystal Reports opens a new browser window Hi There! I have created some reports in Crystal Reports 9 for a company running CRM 1.2. Within the reports I can add a hyperlink by selecting â??format fieldâ?? â?? choosing the â??hyperlinkâ?? tab â?? clicking the formula button (x-2) and then inserting the hyperlink in the formula pane. An example is â??http://crm/sfa/leads/edit.aspx?id=â??&{lead.leadid} this will open a lead that is listed in the report. My problem is it opens the lead in the crystal report viewer window. I would like it to open in a new window. I have done some research and found some javascript help, but no examples that I can get to function correctly. I also read something about a viewer reg key fix, but I would really like to be able to do this from within the report. Thanks in advanceâ?¦.. eric Tag: Email not being tracked in activities Tag: 39635
  - 22
    - Convert Opportunity to Account Can someone please explain to me how to convert an opportunity to an Account? Tag: Email not being tracked in activities Tag: 39629
  - 23
    - Snapshot Agent Fails To Start Hi All, I'm so close to getting my SFO problems sorted but I've still got one problem. The initial snapshot is failing to work, this is only with one of the initial scheduled jobs though. CRMSQL01-Solution1_METABASE-CRMMetaPub-Ourcompany_METABAS-10 The error reports say this: The job failed. The Job was invoked by Schedule 36 (Replication agent schedule.). The last step to run was step 4 (Detect nonlogged agent shutdown.). If I trigger it manually I get this error: The job failed. The Job was invoked by User FO\remadmin. The last step to run was step 4 (Detect nonlogged agent shutdown.). Any thoughts on how I can get this to run Agent to run properly? Thanks all Tom Tag: Email not being tracked in activities Tag: 39627
  - 24
    - Easy way to validate isv.config syntax If anybody else out there is new to the XML and web environments, I just wanted to pass along this hint. When you're customizing isv.config, it is fairly easy to introduce XML syntax errors that will stop the isv.config file from loading. Rather than find out after doing an iisreset and loading CRM, there is a much easier way to check syntax. After making your edits, copy the file to a file with an .xml extension (such as Copy of isv.config.xml). Ignore the warning about changing the file extension. Then double-click the file. If it is correct XML syntax, the XML tree will load in IE. If it doesn't have the correct syntax, you'll get a very helpful message indicating where the problem lies... (Now you all know that I'm a SQL guru, and NOT a .Net guru ;-) HTH, Dave ------------------------------------------------- David L. Carr, President Visionary Software Consulting, Inc. Main #: 971-327-6944 Come by our new Booth #806, across from the MSCRM pavilion at Microsoft's Worldwide Partner Conference to see the latest enhancements in our VAST product! VAST - THE auditing solution for Microsoft CRM 1.2, VAST shows you "Who Did What When" in Microsoft CRM, and with release 1.2.5 in July, VAST offers users one-click historical data analysis! (See 'What Opportunities were pushed out last month!, for example.) To download a fully functional version of VAST that works against the AWC DB, get more info, or to order, visit http://www.VSCRM.com Tag: Email not being tracked in activities Tag: 39625
  - 25
    - Replied CRM emails not appearing in CRM When I send an email through CRM and a Lead replies the email doesn't appear as an activity in the Leads history. I am using CRM Sales for Outlook. Is this a syncronization issue? Or can CRM relate to the replies? Do I have to wait 24 hours for Outlook to Sync with CRM? Or is there a way I can force a syncronization? Tag: Email not being tracked in activities Tag: 39624

Hi

I have a client that is trying to track emails against a case. When a CRM
user sends an email and cc a number of people this gets tracked ok but if
one of the people in the cc list sends an email to the same client updating
the person as to what is happeing then this email is not getting added to
either the client or the case acitivity list.

Does anybody have any explanations as to why cc'd CRM users cannot have
their emails tracked when emailing clients?

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