CRMNewbie
Thu May 18 06:42:01 CDT 2006
Thanks John.
What do mean by every so often??
"John O'Donnell" wrote:
> ok assume you have sent out an email and that person responds..here is what
> happens..
>
> 1 - the mail hits exchange than the users mailbox
> 2 - a rule in the mailbox forwards the mail to the crm email routers
> mailbox.
> 3 - the email router routinely monitors this mailbox and eveyr so often
> checks the emails and sees if they are intended for CRM. If they are, an
> email activity is created in crm then the email is deleted.
>
>
> =======================
> John O'Donnell
> Microsoft CRM MVP
>
http://codegallery.gotdotnet.com/crm
> "CRM_Newbie" <CRMNewbie@discussions.microsoft.com> wrote in message
> news:F5C0BDDC-53EE-4D36-B51A-79A87E7FA5FE@microsoft.com...
> > Can someone explain to me exactly how email tracking is supposed to work
> > in
> > CRM 3.0 Outlook client?? I think I'm missing something in regards to when
> > a
> > person replies to an email that has a CRM tracking token associated with
> > it,
> > and where it goes within the CRM system from that point.
> >
> > Thanks,
>
>
>