CRM Email Tracking and SPAM

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How big of a concern is the tracking GUID triggering SPAM rules on remote
mail servers? We currently use CRM with tracking and have reports of users
sending email that the recipient claims they never receive.

At this point the claims haven't been verified, we have asked them to report
specific instances so we can investigate. There are several reasons why the
messages could be marked as SPAM besides the GUID, namely content. If the
message is part of a campaign, then obviously the content would play a huge
role in SPAM rule application.

So, my question is, does anyone have concrete info on the GUID triggering
SPAM filter rules? This will help in determining what level of reliance we
will put into the email functionality of CRM.

Thanks!
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Re: CRM Email Tracking and SPAM by Matt

Matt
Thu May 04 20:44:36 CDT 2006

As you suspect, there is a lot of fear around the GUID causing the problem,
but I am not aware of anyone that has proven that it causes the spam filters
to grab the messages. The modifed token in 3.0 could still cause this same
behavior.

--

Matt Parks
MVP - Microsoft CRM


"geoffm33" <geoffm33@discussions.microsoft.com> wrote in message
news:B764A960-04BF-4393-B077-0712E7FC0855@microsoft.com...
How big of a concern is the tracking GUID triggering SPAM rules on remote
mail servers? We currently use CRM with tracking and have reports of users
sending email that the recipient claims they never receive.

At this point the claims haven't been verified, we have asked them to report
specific instances so we can investigate. There are several reasons why the
messages could be marked as SPAM besides the GUID, namely content. If the
message is part of a campaign, then obviously the content would play a huge
role in SPAM rule application.

So, my question is, does anyone have concrete info on the GUID triggering
SPAM filter rules? This will help in determining what level of reliance we
will put into the email functionality of CRM.

Thanks!


Top

Re: CRM Email Tracking and SPAM by MattNC

MattNC
Fri May 05 11:59:01 CDT 2006

Also, in my experience, looking at spam filters that use scoring mechanisms
to detect spam, the token in the subject line generally adds very little to
the spam score. Usually the fact that an email is HTML, contains large or
different color fonts, images, etc. will contribute more to the spam score.
--
Matt Wittemann, CRM MVP
http://icu-mscrm.blogspot.com


"Matt Parks" wrote:

> As you suspect, there is a lot of fear around the GUID causing the problem,
> but I am not aware of anyone that has proven that it causes the spam filters
> to grab the messages. The modifed token in 3.0 could still cause this same
> behavior.
>
> --
>
> Matt Parks
> MVP - Microsoft CRM
>
>
> "geoffm33" <geoffm33@discussions.microsoft.com> wrote in message
> news:B764A960-04BF-4393-B077-0712E7FC0855@microsoft.com...
> How big of a concern is the tracking GUID triggering SPAM rules on remote
> mail servers? We currently use CRM with tracking and have reports of users
> sending email that the recipient claims they never receive.
>
> At this point the claims haven't been verified, we have asked them to report
> specific instances so we can investigate. There are several reasons why the
> messages could be marked as SPAM besides the GUID, namely content. If the
> message is part of a campaign, then obviously the content would play a huge
> role in SPAM rule application.
>
> So, my question is, does anyone have concrete info on the GUID triggering
> SPAM filter rules? This will help in determining what level of reliance we
> will put into the email functionality of CRM.
>
> Thanks!
>
>
>
Top

Re: CRM Email Tracking and SPAM by John

John
Fri May 05 23:37:31 CDT 2006

Matt

that client in reno had issues with the guids. Their spam tool was blocking
emails with the guid. Although this is the only time I have seen this
happening


=======================
John O'Donnell
Microsoft CRM MVP
http://codegallery.gotdotnet.com/crm


"Matt Parks" <mattp65@Yax_RemoveDashAndX_xhoo.com> wrote in message
news:eA0MqW%23bGHA.3856@TK2MSFTNGP03.phx.gbl...
> As you suspect, there is a lot of fear around the GUID causing the
> problem,
> but I am not aware of anyone that has proven that it causes the spam
> filters
> to grab the messages. The modifed token in 3.0 could still cause this
> same
> behavior.
>
> --
>
> Matt Parks
> MVP - Microsoft CRM
>
>
> "geoffm33" <geoffm33@discussions.microsoft.com> wrote in message
> news:B764A960-04BF-4393-B077-0712E7FC0855@microsoft.com...
> How big of a concern is the tracking GUID triggering SPAM rules on remote
> mail servers? We currently use CRM with tracking and have reports of users
> sending email that the recipient claims they never receive.
>
> At this point the claims haven't been verified, we have asked them to
> report
> specific instances so we can investigate. There are several reasons why
> the
> messages could be marked as SPAM besides the GUID, namely content. If the
> message is part of a campaign, then obviously the content would play a
> huge
> role in SPAM rule application.
>
> So, my question is, does anyone have concrete info on the GUID triggering
> SPAM filter rules? This will help in determining what level of reliance we
> will put into the email functionality of CRM.
>
> Thanks!
>
>


Top

Re: CRM Email Tracking and SPAM by Matt

Matt
Sun May 07 22:32:24 CDT 2006

John,

Was this happening with the inbound replies or the outbound messages?

--

Matt Parks
MVP - Microsoft CRM


"John O'Donnell" <csharpconsulting@nospam-hotmail.com-nospam> wrote in
message news:Olc9%23kNcGHA.2188@TK2MSFTNGP05.phx.gbl...
Matt

that client in reno had issues with the guids. Their spam tool was blocking
emails with the guid. Although this is the only time I have seen this
happening


=======================
John O'Donnell
Microsoft CRM MVP
http://codegallery.gotdotnet.com/crm


"Matt Parks" <mattp65@Yax_RemoveDashAndX_xhoo.com> wrote in message
news:eA0MqW%23bGHA.3856@TK2MSFTNGP03.phx.gbl...
> As you suspect, there is a lot of fear around the GUID causing the
> problem,
> but I am not aware of anyone that has proven that it causes the spam
> filters
> to grab the messages. The modifed token in 3.0 could still cause this
> same
> behavior.
>
> --
>
> Matt Parks
> MVP - Microsoft CRM
>
>
> "geoffm33" <geoffm33@discussions.microsoft.com> wrote in message
> news:B764A960-04BF-4393-B077-0712E7FC0855@microsoft.com...
> How big of a concern is the tracking GUID triggering SPAM rules on remote
> mail servers? We currently use CRM with tracking and have reports of users
> sending email that the recipient claims they never receive.
>
> At this point the claims haven't been verified, we have asked them to
> report
> specific instances so we can investigate. There are several reasons why
> the
> messages could be marked as SPAM besides the GUID, namely content. If the
> message is part of a campaign, then obviously the content would play a
> huge
> role in SPAM rule application.
>
> So, my question is, does anyone have concrete info on the GUID triggering
> SPAM filter rules? This will help in determining what level of reliance we
> will put into the email functionality of CRM.
>
> Thanks!
>
>



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