CRM Email = SPAM

Its only been 2 weeks since we let our users run wild with the Email
functionality of CRM. And already we have 2 customers that have rejected all
CRM Email as spam.

I don't think there is much I can do....................but I just wanted to
say that this system has once again disappointed us...

Call me crazy but I believe email functionality/integration with a CRM is a
key feature (if not the very driving force for some CRM systems/policies).

This is right up there with the "promote to email" function that destroys
all formatting of an email, making it next to useless (unless you want your
eyes strained, and complaints coming from all sides of the equation).

*sigh*

-Gary

Andy
Mon Sep 15 17:21:23 CDT 2003

We backed out of our deployment for the same reasons (among a few others).

--

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"Gary" <gary.rey@NOOOOSPAM.virtium.com> wrote in message
news:eyeeIQ9eDHA.2356@TK2MSFTNGP12.phx.gbl...
> Its only been 2 weeks since we let our users run wild with the Email
> functionality of CRM. And already we have 2 customers that have rejected
all
> CRM Email as spam.
>
> I don't think there is much I can do....................but I just wanted
to
> say that this system has once again disappointed us...
>
> Call me crazy but I believe email functionality/integration with a CRM is
a
> key feature (if not the very driving force for some CRM systems/policies).
>
> This is right up there with the "promote to email" function that destroys
> all formatting of an email, making it next to useless (unless you want
your
> eyes strained, and complaints coming from all sides of the equation).
>
> *sigh*
>
> -Gary
>
>

Dave
Wed Sep 17 01:54:25 CDT 2003

Gary,

Did your email that got rejected as spam have the "CRM:"
tag line on it, or did you install the patch to remove it?

Thanks,

Dave

>-----Original Message-----
>Its only been 2 weeks since we let our users run wild
with the Email
>functionality of CRM. And already we have 2 customers
that have rejected all
>CRM Email as spam.
>
>I don't think there is much I can
do....................but I just wanted to
>say that this system has once again disappointed us...
>
>Call me crazy but I believe email
functionality/integration with a CRM is a
>key feature (if not the very driving force for some CRM
systems/policies).
>
>This is right up there with the "promote to email"
function that destroys
>all formatting of an email, making it next to useless
(unless you want your
>eyes strained, and complaints coming from all sides of
the equation).
>
>*sigh*
>
>-Gary
>
>
>.
>

Frédéric
Wed Sep 17 10:40:53 CDT 2003

Where do you get that patch ????

Cheers,

Fred


"Dave Carr" <davidlcarr@earthlink.net> wrote in message
news:4d4e01c37ce8$8861e600$a501280a@phx.gbl...
> Gary,
>
> Did your email that got rejected as spam have the "CRM:"
> tag line on it, or did you install the patch to remove it?
>
> Thanks,
>
> Dave
>
> >-----Original Message-----
> >Its only been 2 weeks since we let our users run wild
> with the Email
> >functionality of CRM. And already we have 2 customers
> that have rejected all
> >CRM Email as spam.
> >
> >I don't think there is much I can
> do....................but I just wanted to
> >say that this system has once again disappointed us...
> >
> >Call me crazy but I believe email
> functionality/integration with a CRM is a
> >key feature (if not the very driving force for some CRM
> systems/policies).
> >
> >This is right up there with the "promote to email"
> function that destroys
> >all formatting of an email, making it next to useless
> (unless you want your
> >eyes strained, and complaints coming from all sides of
> the equation).
> >
> >*sigh*
> >
> >-Gary
> >
> >
> >.
> >

Gary
Wed Sep 17 12:40:18 CDT 2003

Yes, that is the whole point.

If you remove the GUID from the subject line then you lose ALL email
tracking capabilities, and thus makes a SIGNIFICANT core of "crm" useless.

So if you run the patch (which only allows deactivation of tracking, nothing
more nothing less), the only way to get an email into CRM is to continually
promote everything which in itself is a horrible process........

-Gary


"Dave Carr" <davidlcarr@earthlink.net> wrote in message
news:4d4e01c37ce8$8861e600$a501280a@phx.gbl...
> Gary,
>
> Did your email that got rejected as spam have the "CRM:"
> tag line on it, or did you install the patch to remove it?
>
> Thanks,
>
> Dave
>
> >-----Original Message-----
> >Its only been 2 weeks since we let our users run wild
> with the Email
> >functionality of CRM. And already we have 2 customers
> that have rejected all
> >CRM Email as spam.
> >
> >I don't think there is much I can
> do....................but I just wanted to
> >say that this system has once again disappointed us...
> >
> >Call me crazy but I believe email
> functionality/integration with a CRM is a
> >key feature (if not the very driving force for some CRM
> systems/policies).
> >
> >This is right up there with the "promote to email"
> function that destroys
> >all formatting of an email, making it next to useless
> (unless you want your
> >eyes strained, and complaints coming from all sides of
> the equation).
> >
> >*sigh*
> >
> >-Gary
> >
> >
> >.
> >

Gary
Wed Sep 17 12:41:37 CDT 2003

You can get that patch via Customer Source,......if you don't have access to
that, contact your vendor/Partner.

But don't assume this patch "fixes" anything. It doesn't. The ONLY thing
this patch does is allow you to turn off CRM email tracking, ie remove that
ugly GUID from the subject line. If you do this you can no longer use email
tracking.

-Gary

"Frédéric Fortin" <nospamffortinspamno@nospaminterdocspamno.com> wrote in
message news:OG%23YWITfDHA.2364@TK2MSFTNGP09.phx.gbl...
> Where do you get that patch ????
>
> Cheers,
>
> Fred
>
>
> "Dave Carr" <davidlcarr@earthlink.net> wrote in message
> news:4d4e01c37ce8$8861e600$a501280a@phx.gbl...
> > Gary,
> >
> > Did your email that got rejected as spam have the "CRM:"
> > tag line on it, or did you install the patch to remove it?
> >
> > Thanks,
> >
> > Dave
> >
> > >-----Original Message-----
> > >Its only been 2 weeks since we let our users run wild
> > with the Email
> > >functionality of CRM. And already we have 2 customers
> > that have rejected all
> > >CRM Email as spam.
> > >
> > >I don't think there is much I can
> > do....................but I just wanted to
> > >say that this system has once again disappointed us...
> > >
> > >Call me crazy but I believe email
> > functionality/integration with a CRM is a
> > >key feature (if not the very driving force for some CRM
> > systems/policies).
> > >
> > >This is right up there with the "promote to email"
> > function that destroys
> > >all formatting of an email, making it next to useless
> > (unless you want your
> > >eyes strained, and complaints coming from all sides of
> > the equation).
> > >
> > >*sigh*
> > >
> > >-Gary
> > >
> > >
> > >.
> > >
>
>

Annie
Sun Sep 21 19:57:04 CDT 2003

If you installed the patch there are two ways to get info
into CRM
1. use the Promote to CRM Activity feature in Sales for
Outlook client - the downside here is that you have to do
this e-mail by e-mail
2. choose to accept all e-mail messages as CRM activities
(setting within the web app) - the downside here is that
you are going to get e-mail not related to CRM but you
can delete them

Annie

>-----Original Message-----
>Yes, that is the whole point.
>
>If you remove the GUID from the subject line then you
lose ALL email
>tracking capabilities, and thus makes a SIGNIFICANT core
of "crm" useless.
>
>So if you run the patch (which only allows deactivation
of tracking, nothing
>more nothing less), the only way to get an email into
CRM is to continually
>promote everything which in itself is a horrible
process........
>
>-Gary
>
>
>"Dave Carr" <davidlcarr@earthlink.net> wrote in message
>news:4d4e01c37ce8$8861e600$a501280a@phx.gbl...
>> Gary,
>>
>> Did your email that got rejected as spam have
the "CRM:"
>> tag line on it, or did you install the patch to remove
it?
>>
>> Thanks,
>>
>> Dave
>>
>> >-----Original Message-----
>> >Its only been 2 weeks since we let our users run wild
>> with the Email
>> >functionality of CRM. And already we have 2 customers
>> that have rejected all
>> >CRM Email as spam.
>> >
>> >I don't think there is much I can
>> do....................but I just wanted to
>> >say that this system has once again disappointed us...
>> >
>> >Call me crazy but I believe email
>> functionality/integration with a CRM is a
>> >key feature (if not the very driving force for some
CRM
>> systems/policies).
>> >
>> >This is right up there with the "promote to email"
>> function that destroys
>> >all formatting of an email, making it next to useless
>> (unless you want your
>> >eyes strained, and complaints coming from all sides of
>> the equation).
>> >
>> >*sigh*
>> >
>> >-Gary
>> >
>> >
>> >.
>> >
>
>
>.
>