Email Assignment to a Case

Hello all ,

I have a user that looks in the Queue for incoming support requests. The
user can assign the email to another user but that is all. Can someone let me
know what types of permissions the user needs to assign that email to a case
and delete the email from the Queue. Thank you.

Keith

MattNC
Fri Aug 26 12:22:06 CDT 2005

They will need to be able to create a case, append/append to cases, and
ability to delete emails from their Business Unit.
--
Matt Wittemann
http://icu-mscrm.blogspot.com


"Keith" wrote:

>
> Hello all ,
>
> I have a user that looks in the Queue for incoming support requests. The
> user can assign the email to another user but that is all. Can someone let me
> know what types of permissions the user needs to assign that email to a case
> and delete the email from the Queue. Thank you.
>
> Keith