Editing Workflow Rules

Hello,
I have a couple of rules that I am running in CRM 3.0 that create activities
based on change events. For instance, one rule creates a letter activity when
the status of an opportunity changes to from open to won. These rules seem to
run perfectly until I disable them and then re enable them later on. They
haven't been edited in any way, we just wanted to stop the rules from running
for a bried period. When I re enabled them, they either run properly on some
events or they don't run at all.
My question is, would stopping and starting a rule cause problems like this?
I have tried different variations on the rules to see if it was maybe the
way I had the rule built, but it seems to happen on all of them.

Any help would be appreciated

Thanks,
Jason

kenakamu
Thu Jul 17 23:33:40 CDT 2008

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Hi Jason,

Thanks for posting in. This is Ken in Online Partner Support.

It's my first time to hear such a story. For my understanding, there
shouldn't be different before/after enable/disable the rule in the
workflow. Do you have any error message in the event viewer?

Kind Regards,
Ken
Microsoft Online Partner Support
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\par Hi Jason,
\par
\par Thanks for posting in. This is Ken in Online Partner Support.
\par
\par It's my first time to hear such a story. For my understanding, there shouldn't be different before/after enable/disable the rule in the workflow. Do you have any error message in the event viewer?
\par
\par Kind Regards,
\par Ken
\par Microsoft Online Partner Support
\par ======================================================
\par PLEASE NOTE: The partner managed newsgroups are provided to assist with break/fix issues and simple how to questions.
\par ======================================================
\par We also love to hear your product feedback! Let us know what you think by posting from the web interface: Partner Feedback from your newsreader: microsoft.private.directaccess.partnerfeedback. We look forward to hearing from you!
\par ======================================================
\par When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
\par ======================================================
\par This posting is provided "AS IS" with no warranties, and confers no rights.
\par ======================================================
\par
\par
\par }
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Jason
Fri Jul 18 10:18:00 CDT 2008

Hi Ken,
Nothing shows up in the event logs. I can't be certain that
stopping/starting the rules is whats causing the problem but it seems to be
coinciding with stopping/starting. I had read somewhere that making mulitple
edits and saving repeatedely (as in edit,save,edit, save and so on) could
cause the rule not to run properly, and I thought this may be the case here
too.

- Jason

"Kenichiro Nakamura" wrote:

>
> Hi Jason,
>
> Thanks for posting in. This is Ken in Online Partner Support.
>
> It's my first time to hear such a story. For my understanding, there
> shouldn't be different before/after enable/disable the rule in the
> workflow. Do you have any error message in the event viewer?
>
> Kind Regards,
> Ken
> Microsoft Online Partner Support
> ======================================================
> PLEASE NOTE: The partner managed newsgroups are provided to assist with
> break/fix issues and simple how to questions.
> ======================================================
> We also love to hear your product feedback! Let us know what you think by
> posting from the web interface: Partner Feedback from your newsreader:
> microsoft.private.directaccess.partnerfeedback. We look forward to hearing
> from you!
> ======================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from this issue.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
> ======================================================
>

kenakamu
Mon Jul 21 23:23:22 CDT 2008

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Hi Jason,

Thanks for the update.

If there is no log in the eventview, then how about Workflow monitor? Do
you have any clue in the workflow monitor? If not, we need to obtain CRM
trace as next step but then you need to open a case for this.

Kind Regards,
Ken
Microsoft Online Partner Support
======================================================
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.
======================================================
We also love to hear your product feedback! Let us know what you think by
posting from the web interface: Partner Feedback from your newsreader:
microsoft.private.directaccess.partnerfeedback. We look forward to hearing
from you!
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================

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\par Hi Jason,
\par
\par Thanks for the update.
\par
\par If there is no log in the eventview, then how about Workflow monitor? Do you have any clue in the workflow monitor? If not, we need to obtain CRM trace as next step but then you need to open a case for this.
\par
\par Kind Regards,
\par Ken
\par Microsoft Online Partner Support
\par ======================================================
\par PLEASE NOTE: The partner managed newsgroups are provided to assist with break/fix issues and simple how to questions.
\par ======================================================
\par We also love to hear your product feedback! Let us know what you think by posting from the web interface: Partner Feedback from your newsreader: microsoft.private.directaccess.partnerfeedback. We look forward to hearing from you!
\par ======================================================
\par When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
\par ======================================================
\par This posting is provided "AS IS" with no warranties, and confers no rights.
\par ======================================================
\par
\par
\par }
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kenakamu
Thu Jul 24 03:47:35 CDT 2008

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Hi there!

Checking in to see how this is going.
Is there anything else we can do for you on this topic?

Have a great week!

Kind Regards,
Ken
Microsoft Online Partner Support
======================================================
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.
======================================================
We also love to hear your product feedback! Let us know what you think by
posting from the web interface: Partner Feedback from your newsreader:
microsoft.private.directaccess.partnerfeedback. We look forward to hearing
from you!
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================

------=_NextPart_0001_A5248752
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Content-Transfer-Encoding: 7bit

{\rtf1\ansi\ansicpg932\deff0\deflang1033\deflangfe1041{\fonttbl{\f0\fnil\fprq2\fcharset0 MS Sans Serif;}}
\viewkind4\uc1\pard\lang1041\f0\fs20 Hi there!
\par
\par Checking in to see how this is going.
\par Is there anything else we can do for you on this topic?
\par
\par Have a great week!
\par
\par Kind Regards,
\par Ken
\par Microsoft Online Partner Support
\par ======================================================
\par PLEASE NOTE: The partner managed newsgroups are provided to assist with break/fix issues and simple how to questions.
\par ======================================================
\par We also love to hear your product feedback! Let us know what you think by posting from the web interface: Partner Feedback from your newsreader: microsoft.private.directaccess.partnerfeedback. We look forward to hearing from you!
\par ======================================================
\par When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
\par ======================================================
\par This posting is provided "AS IS" with no warranties, and confers no rights.
\par ======================================================
\par
\par
\par }
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kenakamu
Mon Jul 28 02:40:33 CDT 2008

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Hi there!

Anything else we can do for you here on this query?

Please post back at your convenience and we will be here for you.
Thanks again for using the partner newsgroups!

Have a great week!

Kind Regards,
Ken
Microsoft Online Partner Support
======================================================
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.
======================================================
We also love to hear your product feedback! Let us know what you think by
posting from the web interface: Partner Feedback from your newsreader:
microsoft.private.directaccess.partnerfeedback. We look forward to hearing
from you!
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================

------=_NextPart_0001_B9D9CB96
Content-Type: text/x-rtf
Content-Transfer-Encoding: 7bit

{\rtf1\ansi\ansicpg932\deff0\deflang1033\deflangfe1041{\fonttbl{\f0\fnil\fprq2\fcharset0 MS Sans Serif;}}
\viewkind4\uc1\pard\lang1041\f0\fs20 Hi there!
\par
\par Anything else we can do for you here on this query?
\par
\par Please post back at your convenience and we will be here for you.
\par Thanks again for using the partner newsgroups!
\par
\par Have a great week!
\par
\par Kind Regards,
\par Ken
\par Microsoft Online Partner Support
\par ======================================================
\par PLEASE NOTE: The partner managed newsgroups are provided to assist with break/fix issues and simple how to questions.
\par ======================================================
\par We also love to hear your product feedback! Let us know what you think by posting from the web interface: Partner Feedback from your newsreader: microsoft.private.directaccess.partnerfeedback. We look forward to hearing from you!
\par ======================================================
\par When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
\par ======================================================
\par This posting is provided "AS IS" with no warranties, and confers no rights.
\par ======================================================
\par
\par
\par }
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Jason
Mon Jul 28 14:57:28 CDT 2008

Hi there,
No, I think I have it figured out. I have rebuilt the rules again and they
seem to be working much better this time. Thank you for your help

- Jason

"Kenichiro Nakamura" wrote:

> Hi there!
>
> Anything else we can do for you here on this query?
>
> Please post back at your convenience and we will be here for you.
> Thanks again for using the partner newsgroups!
>
> Have a great week!
>
> Kind Regards,
> Ken
> Microsoft Online Partner Support
> ======================================================
> PLEASE NOTE: The partner managed newsgroups are provided to assist with
> break/fix issues and simple how to questions.
> ======================================================
> We also love to hear your product feedback! Let us know what you think by
> posting from the web interface: Partner Feedback from your newsreader:
> microsoft.private.directaccess.partnerfeedback. We look forward to hearing
> from you!
> ======================================================
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from this issue.
> ======================================================
> This posting is provided "AS IS" with no warranties, and confers no rights.
> ======================================================
>

kenakamu
Mon Jul 28 21:24:00 CDT 2008

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Hi Jason,

Thanks for the update.

I am glad to hear that the workflow now working properly. I never heard
that disable/enable breaks the workflow but as long as you have the
symptom, it might do. I will close this post today. Thanks for using the
newsgroup!

Kind Regards,
Ken
Microsoft Online Partner Support
======================================================
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.
======================================================
We also love to hear your product feedback! Let us know what you think by
posting from the web interface: Partner Feedback from your newsreader:
microsoft.private.directaccess.partnerfeedback. We look forward to hearing
from you!
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================

------=_NextPart_0001_BDDFB647
Content-Type: text/x-rtf
Content-Transfer-Encoding: 7bit

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\viewkind4\uc1\pard\lang1041\f0\fs20
\par Hi Jason,
\par
\par Thanks for the update.
\par
\par I am glad to hear that the workflow now working properly. I never heard that disable/enable breaks the workflow but as long as you have the symptom, it might do. I will close this post today. Thanks for using the newsgroup!
\par
\par Kind Regards,
\par Ken
\par Microsoft Online Partner Support
\par ======================================================
\par PLEASE NOTE: The partner managed newsgroups are provided to assist with break/fix issues and simple how to questions.
\par ======================================================
\par We also love to hear your product feedback! Let us know what you think by posting from the web interface: Partner Feedback from your newsreader: microsoft.private.directaccess.partnerfeedback. We look forward to hearing from you!
\par ======================================================
\par When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
\par ======================================================
\par This posting is provided "AS IS" with no warranties, and confers no rights.
\par ======================================================
\par
\par
\par }
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kenakamu
Mon Jul 28 21:24:00 CDT 2008

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Hi Jason,

Thanks for the update.

I am glad to hear that the workflow now working properly. I never heard
that disable/enable breaks the workflow but as long as you have the
symptom, it might do. I will close this post today. Thanks for using the
newsgroup!

Kind Regards,
Ken
Microsoft Online Partner Support
======================================================
PLEASE NOTE: The partner managed newsgroups are provided to assist with
break/fix issues and simple how to questions.
======================================================
We also love to hear your product feedback! Let us know what you think by
posting from the web interface: Partner Feedback from your newsreader:
microsoft.private.directaccess.partnerfeedback. We look forward to hearing
from you!
======================================================
When responding to posts, please "Reply to Group" via your newsreader so
that others may learn and benefit from this issue.
======================================================
This posting is provided "AS IS" with no warranties, and confers no rights.
======================================================

------=_NextPart_0001_BDDEE49F
Content-Type: text/x-rtf
Content-Transfer-Encoding: 7bit

{\rtf1\ansi\ansicpg932\deff0\deflang1033\deflangfe1041{\fonttbl{\f0\fnil\fprq2\fcharset0 MS Sans Serif;}}
\viewkind4\uc1\pard\lang1041\f0\fs20
\par Hi Jason,
\par
\par Thanks for the update.
\par
\par I am glad to hear that the workflow now working properly. I never heard that disable/enable breaks the workflow but as long as you have the symptom, it might do. I will close this post today. Thanks for using the newsgroup!
\par
\par Kind Regards,
\par Ken
\par Microsoft Online Partner Support
\par ======================================================
\par PLEASE NOTE: The partner managed newsgroups are provided to assist with break/fix issues and simple how to questions.
\par ======================================================
\par We also love to hear your product feedback! Let us know what you think by posting from the web interface: Partner Feedback from your newsreader: microsoft.private.directaccess.partnerfeedback. We look forward to hearing from you!
\par ======================================================
\par When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from this issue.
\par ======================================================
\par This posting is provided "AS IS" with no warranties, and confers no rights.
\par ======================================================
\par
\par
\par }
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