Dear all,

when i try to install trial copy of Microsoft CRM 3.0 professional edition
on windows server 2003 SP2 in my test environment, i Received the following
error after inserting the trial copy licence key:

EXCEPTION_ATL
For additional details see logfile c:\documents and
settings\Administrator.Domain\Application
data\microsoft\MSCRM\logs\crm30svrsetup.log

Any help is appreciated please.

Adamu Garba

RE: EXCEPTION_ATL Error by mscrmexpert

mscrmexpert
Sun Feb 10 06:45:00 CST 2008

have you seen the log file, whats it saying, might be some configuration
missing.

please see implementation guide and follow that for CRM 3.0

--
Regards,
Imran
MS CRM Certified Professional


http://microsoftcrm3.blogspot.com

Chat with me on MSN / Gmail / Skype : ID Is :.. mscrmexpert@gmail.com



"Adamu Garba" wrote:

> Dear all,
>
> when i try to install trial copy of Microsoft CRM 3.0 professional edition
> on windows server 2003 SP2 in my test environment, i Received the following
> error after inserting the trial copy licence key:
>
> EXCEPTION_ATL
> For additional details see logfile c:\documents and
> settings\Administrator.Domain\Application
> data\microsoft\MSCRM\logs\crm30svrsetup.log
>
> Any help is appreciated please.
>
> Adamu Garba
>

Re: EXCEPTION_ATL Error by Scott

Scott
Mon Feb 11 22:32:16 CST 2008

On Feb 10, 6:45=A0am, Imran-mscrmexpert <mscrmexp...@gmail.com> wrote:
> have you seen the log file, whats it saying, might be some configuration
> missing.
>
> please see implementation guide and follow that for CRM 3.0
>
> --
> Regards,
> Imran
> MS CRM Certified Professional
>
> http://microsoftcrm3.blogspot.com
>
> Chat with me on MSN / Gmail / Skype : ID Is :.. mscrmexp...@gmail.com
>
>
>
> "Adamu Garba" wrote:
> > Dear all,
>
> > when i try to install =A0trial copy of Microsoft CRM 3.0 professional ed=
ition
> > on windows server 2003 SP2 in my test environment, i Received the follow=
ing
> > error after inserting the trial copy licence key:
>
> > EXCEPTION_ATL
> > For additional details see logfile c:\documents and
> > settings\Administrator.Domain\Application
> > data\microsoft\MSCRM\logs\crm30svrsetup.log
>
> > Any help is appreciated please.
>
> > Adamu Garba- Hide quoted text -
>
> - Show quoted text -

Was the CD in the drive when you pressed add on the license screen? I
have received this error before because I took the CD out of the drive
while adding the key. Try copying the CD key to notepad and copy
paste it into the license screen while leaving the CD in the drive.

Scott
www.easiintl.com

Re: EXCEPTION_ATL Error by Adamu

Adamu
Tue Feb 12 01:42:29 CST 2008

Hi Scoot and Imran,

Thanks for your responses, but actually, i downloaded the trial copy from
the MS website. and i follow the implementation guide strictly, and my
hardware and software requirements are met according to the specification in
the implementaion guide. So i tried running the setup from the
ServerSetup.exe file, after installing all the pre-requisites. thats how i
came about this error. Please any further explanation on how to solve the
problem is appreciated.

Adamu Garba.


"Adamu Garba" <adamu.garba@daddogroup.com> wrote in message
news:F17D314B-0082-4D1A-BA08-3BAA03336338@microsoft.com...
> Dear all,
>
> when i try to install trial copy of Microsoft CRM 3.0 professional
> edition on windows server 2003 SP2 in my test environment, i Received the
> following error after inserting the trial copy licence key:
>
> EXCEPTION_ATL
> For additional details see logfile c:\documents and
> settings\Administrator.Domain\Application
> data\microsoft\MSCRM\logs\crm30svrsetup.log
>
> Any help is appreciated please.
>
> Adamu Garba


Re: EXCEPTION_ATL Error by Scott

Scott
Tue Feb 12 15:57:57 CST 2008

On Feb 12, 1:42=A0am, "Adamu Garba" <adamu.ga...@daddogroup.com> wrote:
> Hi Scoot and Imran,
>
> Thanks for your responses, but actually, i downloaded the trial copy from
> the MS website. and i follow the implementation guide strictly, and my
> hardware and software requirements are met according to the specification =
in
> the implementaion guide. So i tried running the setup from the
> ServerSetup.exe file, after installing all the pre-requisites. thats how i=

> came about this error. Please any further explanation on how to solve the
> problem is appreciated.
>
> Adamu Garba.
>
> "Adamu Garba" <adamu.ga...@daddogroup.com> wrote in message
>
> news:F17D314B-0082-4D1A-BA08-3BAA03336338@microsoft.com...
>
>
>
> > Dear all,
>
> > when i try to install =A0trial copy of Microsoft CRM 3.0 professional
> > edition on windows server 2003 SP2 in my test environment, i Received th=
e
> > following error after inserting the trial copy licence key:
>
> > EXCEPTION_ATL
> > For additional details see logfile c:\documents and
> > settings\Administrator.Domain\Application
> > data\microsoft\MSCRM\logs\crm30svrsetup.log
>
> > Any help is appreciated please.
>
> > Adamu Garba- Hide quoted text -
>
> - Show quoted text -

Can you post the contents of the log file that the error is directing
you to review?

Scott
www.easiintl.com

Re: EXCEPTION_ATL Error by Adamu

Adamu
Tue Feb 19 09:58:39 CST 2008

Hi Gentle men,

Below is the content of the setup log file.

Adamu

19:43:06| Info| === Setup bootstrap logging started 2/12/2008 7:43:06 PM
===
19:43:06| Info| Bootstrap version: 3.0.5300.9.
19:43:06| Info| User: Administrator.
19:43:07| Info| IsDotNetInstalled=0
19:43:07| Error| MsiOpenPackage failed.(error = 2)
(msiutility.cpp:CMsiUtility::GetProductProperty:166).
19:43:07| Info| IsDotNetSPInstalled=0
19:43:07| Error| MsiOpenPackage failed.(error = 2)
(msiutility.cpp:CMsiUtility::GetProductProperty:166).
19:43:07| Info| IsDrWatsonInstalled=0
19:43:24| Error| Failed to find Watson installation file
DW\watsonintl.msi., Error, OK
19:43:24| Info| InputResult: OK
19:43:24| Info| === Setup bootstrap logging ended 2/12/2008 7:43:24 PM ===
19:44:23| Info| === Setup bootstrap logging started 2/12/2008 7:44:23 PM
===
19:44:23| Info| Bootstrap version: 3.0.5300.9.
19:44:23| Info| User: Administrator.
19:44:23| Info| IsDotNetInstalled=0
19:44:23| Error| MsiOpenPackage failed.(error = 2)
(msiutility.cpp:CMsiUtility::GetProductProperty:166).
19:44:23| Info| IsDotNetSPInstalled=0
19:44:23| Error| MsiOpenPackage failed.(error = 2)
(msiutility.cpp:CMsiUtility::GetProductProperty:166).
19:44:23| Info| IsDrWatsonInstalled=1
19:44:23| Info| IsMsXmlInstalled=0
19:44:30| Error| Failed to find MSXML setup package MSXML\msxml.msi.,
Error, OK
19:44:30| Info| InputResult: OK
19:44:30| Info| === Setup bootstrap logging ended 2/12/2008 7:44:30 PM ===
19:46:23| Info| === Setup bootstrap logging started 2/12/2008 7:46:23 PM
===
19:46:23| Info| Bootstrap version: 3.0.5300.9.
19:46:23| Info| User: Administrator.
19:46:23| Info| IsDotNetInstalled=0
19:46:34| Error| Failed to find .NET setup program DOTNETFX\dotnetfx.exe.,
Error, OK
19:46:34| Info| InputResult: OK
19:46:34| Info| === Setup bootstrap logging ended 2/12/2008 7:46:34 PM ===
19:49:43| Info| === Setup bootstrap logging started 2/12/2008 7:49:43 PM
===
19:49:43| Info| Bootstrap version: 3.0.5300.9.
19:49:43| Info| User: Administrator.
19:49:43| Info| .NET version found is 1.1.4322
19:49:43| Info| IsDotNetInstalled=1
19:49:43| Info| .NET Service Pack version found is 0
19:49:43| Info| IsDotNetSPInstalled=0
19:49:56| Error| Failed to find .NET 1.1 setup program., Error, OK
19:49:56| Info| InputResult: OK
19:49:56| Info| === Setup bootstrap logging ended 2/12/2008 7:49:56 PM ===
19:52:56| Info| === Setup bootstrap logging started 2/12/2008 7:52:56 PM
===
19:52:56| Info| Bootstrap version: 3.0.5300.9.
19:52:56| Info| User: Administrator.
19:52:56| Info| .NET version found is 1.1.4322
19:52:56| Info| IsDotNetInstalled=1
19:52:56| Info| .NET Service Pack version found is 1
19:52:56| Info| IsDotNetSPInstalled=1
19:52:57| Info| IsDrWatsonInstalled=1
19:52:57| Info| MSXML found is 4.20.9818
19:52:57| Info| IsMsXmlInstalled=1
19:52:57| Info| MSXML found is 4.20.9818
19:52:57| Info| IsMsXmlHfInstalled=0
19:53:02| Error| Failed to find the MSXML 4.0 Hotfix setup program., Error,
OK
19:53:02| Info| InputResult: OK
19:53:02| Info| === Setup bootstrap logging ended 2/12/2008 7:53:02 PM ===
19:53:56| Info| === Setup bootstrap logging started 2/12/2008 7:53:56 PM
===
19:53:57| Info| Bootstrap version: 3.0.5300.9.
19:53:57| Info| User: Administrator.
19:53:57| Info| .NET version found is 1.1.4322
19:53:57| Info| IsDotNetInstalled=1
19:53:57| Info| .NET Service Pack version found is 1
19:53:57| Info| IsDotNetSPInstalled=1
19:53:57| Info| IsDrWatsonInstalled=1
19:53:57| Info| MSXML found is 4.20.9818
19:53:57| Info| IsMsXmlInstalled=1
19:53:57| Info| MSXML found is 4.20.9818
19:53:57| Info| IsMsXmlHfInstalled=0
19:54:00| Error| Failed to find the MSXML 4.0 Hotfix setup program., Error,
OK
19:54:00| Info| InputResult: OK
19:54:00| Info| === Setup bootstrap logging ended 2/12/2008 7:54:00 PM ===
15:29:45| Info| === Setup bootstrap logging started 2/13/2008 3:29:45 PM
===
15:29:45| Info| Bootstrap version: 3.0.5300.9.
15:29:46| Info| User: Administrator.
15:29:47| Info| .NET version found is 1.1.4322
15:29:47| Info| IsDotNetInstalled=1
15:29:47| Info| .NET Service Pack version found is 1
15:29:47| Info| IsDotNetSPInstalled=1
15:29:48| Info| IsDrWatsonInstalled=1
15:29:48| Info| MSXML found is 4.20.9818
15:29:48| Info| IsMsXmlInstalled=1
15:29:49| Info| MSXML found is 4.20.9818
15:29:49| Info| IsMsXmlHfInstalled=0
15:30:00| Error| Failed to find the MSXML 4.0 Hotfix setup program., Error,
OK
15:30:00| Info| InputResult: OK
15:30:00| Info| === Setup bootstrap logging ended 2/13/2008 3:30:00 PM ===
15:32:26| Info| === Setup bootstrap logging started 2/13/2008 3:32:26 PM
===
15:32:26| Info| Bootstrap version: 3.0.5300.9.
15:32:26| Info| User: Administrator.
15:32:26| Info| .NET version found is 1.1.4322
15:32:27| Info| IsDotNetInstalled=1
15:32:27| Info| .NET Service Pack version found is 1
15:32:27| Info| IsDotNetSPInstalled=1
15:32:27| Info| IsDrWatsonInstalled=1
15:32:27| Info| MSXML found is 4.20.9818
15:32:27| Info| IsMsXmlInstalled=1
15:32:27| Info| MSXML found is 4.20.9818
15:32:27| Info| IsMsXmlHfInstalled=0
15:32:36| Error| Failed to find the MSXML 4.0 Hotfix setup program., Error,
OK
15:32:36| Info| InputResult: OK
15:32:36| Info| === Setup bootstrap logging ended 2/13/2008 3:32:36 PM ===


"Adamu Garba" <adamu.garba@daddogroup.com> wrote in message
news:F17D314B-0082-4D1A-BA08-3BAA03336338@microsoft.com...
> Dear all,
>
> when i try to install trial copy of Microsoft CRM 3.0 professional
> edition on windows server 2003 SP2 in my test environment, i Received the
> following error after inserting the trial copy licence key:
>
> EXCEPTION_ATL
> For additional details see logfile c:\documents and
> settings\Administrator.Domain\Application
> data\microsoft\MSCRM\logs\crm30svrsetup.log
>
> Any help is appreciated please.
>
> Adamu Garba


Re: EXCEPTION_ATL Error by Scott

Scott
Tue Feb 19 13:03:50 CST 2008

this looks like a bad download to me.

scott




Adamu Garba wrote:
> Hi Gentle men,
>
> Below is the content of the setup log file.
>
> Adamu
>
> 19:43:06| Info| === Setup bootstrap logging started 2/12/2008 7:43:06 PM
> ===
> 19:43:06| Info| Bootstrap version: 3.0.5300.9.
> 19:43:06| Info| User: Administrator.
> 19:43:07| Info| IsDotNetInstalled=0
> 19:43:07| Error| MsiOpenPackage failed.(error = 2)
> (msiutility.cpp:CMsiUtility::GetProductProperty:166).
> 19:43:07| Info| IsDotNetSPInstalled=0
> 19:43:07| Error| MsiOpenPackage failed.(error = 2)
> (msiutility.cpp:CMsiUtility::GetProductProperty:166).
> 19:43:07| Info| IsDrWatsonInstalled=0
> 19:43:24| Error| Failed to find Watson installation file
> DW\watsonintl.msi., Error, OK
> 19:43:24| Info| InputResult: OK
> 19:43:24| Info| === Setup bootstrap logging ended 2/12/2008 7:43:24 PM ===
> 19:44:23| Info| === Setup bootstrap logging started 2/12/2008 7:44:23 PM
> ===
> 19:44:23| Info| Bootstrap version: 3.0.5300.9.
> 19:44:23| Info| User: Administrator.
> 19:44:23| Info| IsDotNetInstalled=0
> 19:44:23| Error| MsiOpenPackage failed.(error = 2)
> (msiutility.cpp:CMsiUtility::GetProductProperty:166).
> 19:44:23| Info| IsDotNetSPInstalled=0
> 19:44:23| Error| MsiOpenPackage failed.(error = 2)
> (msiutility.cpp:CMsiUtility::GetProductProperty:166).
> 19:44:23| Info| IsDrWatsonInstalled=1
> 19:44:23| Info| IsMsXmlInstalled=0
> 19:44:30| Error| Failed to find MSXML setup package MSXML\msxml.msi.,
> Error, OK
> 19:44:30| Info| InputResult: OK
> 19:44:30| Info| === Setup bootstrap logging ended 2/12/2008 7:44:30 PM ===
> 19:46:23| Info| === Setup bootstrap logging started 2/12/2008 7:46:23 PM
> ===
> 19:46:23| Info| Bootstrap version: 3.0.5300.9.
> 19:46:23| Info| User: Administrator.
> 19:46:23| Info| IsDotNetInstalled=0
> 19:46:34| Error| Failed to find .NET setup program DOTNETFX\dotnetfx.exe.,
> Error, OK
> 19:46:34| Info| InputResult: OK
> 19:46:34| Info| === Setup bootstrap logging ended 2/12/2008 7:46:34 PM ===
> 19:49:43| Info| === Setup bootstrap logging started 2/12/2008 7:49:43 PM
> ===
> 19:49:43| Info| Bootstrap version: 3.0.5300.9.
> 19:49:43| Info| User: Administrator.
> 19:49:43| Info| .NET version found is 1.1.4322
> 19:49:43| Info| IsDotNetInstalled=1
> 19:49:43| Info| .NET Service Pack version found is 0
> 19:49:43| Info| IsDotNetSPInstalled=0
> 19:49:56| Error| Failed to find .NET 1.1 setup program., Error, OK
> 19:49:56| Info| InputResult: OK
> 19:49:56| Info| === Setup bootstrap logging ended 2/12/2008 7:49:56 PM ===
> 19:52:56| Info| === Setup bootstrap logging started 2/12/2008 7:52:56 PM
> ===
> 19:52:56| Info| Bootstrap version: 3.0.5300.9.
> 19:52:56| Info| User: Administrator.
> 19:52:56| Info| .NET version found is 1.1.4322
> 19:52:56| Info| IsDotNetInstalled=1
> 19:52:56| Info| .NET Service Pack version found is 1
> 19:52:56| Info| IsDotNetSPInstalled=1
> 19:52:57| Info| IsDrWatsonInstalled=1
> 19:52:57| Info| MSXML found is 4.20.9818
> 19:52:57| Info| IsMsXmlInstalled=1
> 19:52:57| Info| MSXML found is 4.20.9818
> 19:52:57| Info| IsMsXmlHfInstalled=0
> 19:53:02| Error| Failed to find the MSXML 4.0 Hotfix setup program., Error,
> OK
> 19:53:02| Info| InputResult: OK
> 19:53:02| Info| === Setup bootstrap logging ended 2/12/2008 7:53:02 PM ===
> 19:53:56| Info| === Setup bootstrap logging started 2/12/2008 7:53:56 PM
> ===
> 19:53:57| Info| Bootstrap version: 3.0.5300.9.
> 19:53:57| Info| User: Administrator.
> 19:53:57| Info| .NET version found is 1.1.4322
> 19:53:57| Info| IsDotNetInstalled=1
> 19:53:57| Info| .NET Service Pack version found is 1
> 19:53:57| Info| IsDotNetSPInstalled=1
> 19:53:57| Info| IsDrWatsonInstalled=1
> 19:53:57| Info| MSXML found is 4.20.9818
> 19:53:57| Info| IsMsXmlInstalled=1
> 19:53:57| Info| MSXML found is 4.20.9818
> 19:53:57| Info| IsMsXmlHfInstalled=0
> 19:54:00| Error| Failed to find the MSXML 4.0 Hotfix setup program., Error,
> OK
> 19:54:00| Info| InputResult: OK
> 19:54:00| Info| === Setup bootstrap logging ended 2/12/2008 7:54:00 PM ===
> 15:29:45| Info| === Setup bootstrap logging started 2/13/2008 3:29:45 PM
> ===
> 15:29:45| Info| Bootstrap version: 3.0.5300.9.
> 15:29:46| Info| User: Administrator.
> 15:29:47| Info| .NET version found is 1.1.4322
> 15:29:47| Info| IsDotNetInstalled=1
> 15:29:47| Info| .NET Service Pack version found is 1
> 15:29:47| Info| IsDotNetSPInstalled=1
> 15:29:48| Info| IsDrWatsonInstalled=1
> 15:29:48| Info| MSXML found is 4.20.9818
> 15:29:48| Info| IsMsXmlInstalled=1
> 15:29:49| Info| MSXML found is 4.20.9818
> 15:29:49| Info| IsMsXmlHfInstalled=0
> 15:30:00| Error| Failed to find the MSXML 4.0 Hotfix setup program., Error,
> OK
> 15:30:00| Info| InputResult: OK
> 15:30:00| Info| === Setup bootstrap logging ended 2/13/2008 3:30:00 PM ===
> 15:32:26| Info| === Setup bootstrap logging started 2/13/2008 3:32:26 PM
> ===
> 15:32:26| Info| Bootstrap version: 3.0.5300.9.
> 15:32:26| Info| User: Administrator.
> 15:32:26| Info| .NET version found is 1.1.4322
> 15:32:27| Info| IsDotNetInstalled=1
> 15:32:27| Info| .NET Service Pack version found is 1
> 15:32:27| Info| IsDotNetSPInstalled=1
> 15:32:27| Info| IsDrWatsonInstalled=1
> 15:32:27| Info| MSXML found is 4.20.9818
> 15:32:27| Info| IsMsXmlInstalled=1
> 15:32:27| Info| MSXML found is 4.20.9818
> 15:32:27| Info| IsMsXmlHfInstalled=0
> 15:32:36| Error| Failed to find the MSXML 4.0 Hotfix setup program., Error,
> OK
> 15:32:36| Info| InputResult: OK
> 15:32:36| Info| === Setup bootstrap logging ended 2/13/2008 3:32:36 PM ===
>
>
> "Adamu Garba" <adamu.garba@daddogroup.com> wrote in message
> news:F17D314B-0082-4D1A-BA08-3BAA03336338@microsoft.com...
> > Dear all,
> >
> > when i try to install trial copy of Microsoft CRM 3.0 professional
> > edition on windows server 2003 SP2 in my test environment, i Received the
> > following error after inserting the trial copy licence key:
> >
> > EXCEPTION_ATL
> > For additional details see logfile c:\documents and
> > settings\Administrator.Domain\Application
> > data\microsoft\MSCRM\logs\crm30svrsetup.log
> >
> > Any help is appreciated please.
> >
> > Adamu Garba