MS Dynamics CRM 4.0 KNOWN ISSUES / BUG - Update Rollup 1?

Hi all,

Take 2 at this post as I mashed the keyboard on my last attempt and
posted it half the way through! :)

Wondering if anyone knows any timeline on Update Rollup 1. I have a
few bugs in which when followed up with MS they have simply explained
that it is a known issue and they will be realeasing an Update Rollup
to address the bugs, mine included. They cannot provide a timeline
and I have clients crucifying me over it.

Some of the bugs have workarounds, but for sites with a lot of users
OR for our hosted clients which are generally remote users that are
geographically all over the place, means we need to do web meetings,
for the ammount of users we have this will get extreemly tedious and
take a LOT of time.

Bugs off the top of my head:
- Default view when you try to change has a star (signifing default
view) against both views, the default and the newly selected one, e.g.
Active Accounts and MyActive Accounts.
- Synchronizing somtimes fails, if so add rule to contact data set,
sync only when Birthday does not contain data.
- When Assigning an Account record to a different user an error is
recieved.
- E-mails in your inbox may be tracked, but some users do not have
"Double head" (tracked in CRM) icon.
- Notes sporadically have spinning green circle (loading) stopping the
ability to add notes or view created notes.
- When moving your curser over activities in the Service Calender, the
times in which the tool tip info displays is incorrect, e.g 1:25am to
1:55am for a Service Activity that was completed over timespan >
4:00pm and 4:30pm.
- Service Calender defaults to incorrect day, date/time settings have
been made on client and server but this issue and the one above both
still have the problem.

Thats all I can think of off the top of my head but I know there are a
couple more.

Question I have is do MS know about these?
If so when are they going to be fixed?
Is there going to be an Update Rollup of individual hotfixes to
resolve these issues?
Are our clients and I the only people having these errors?
Are there more bugs to look out for??

Regards,
Nathan Warner

Gregor
Tue May 06 17:54:00 CDT 2008

Hi Natan,

thanky you for your post. I also have several issues and see no solution for
them. Also I do not find any answers and I desperatly wait for Hotfixes or a
service pack.
I am very unhappy with the support situation - if you don't have a service
plan it is very hard to get good information and finaly if your system is
hosted on a virtual server service calls are refused.

:-(


One of your problems can be fixed: there is a hotfix for the birthday
problem (I wonder how it is possible to "develop" such a bug....)

And yes: there a several other bugs and I don't think MS is aware of them.....


--
______________
closing and rating answers is a good habit and helps the community.

please make it so


"nostradarmis@gmail.com" wrote:

> Hi all,
>
> Take 2 at this post as I mashed the keyboard on my last attempt and
> posted it half the way through! :)
>
> Wondering if anyone knows any timeline on Update Rollup 1. I have a
> few bugs in which when followed up with MS they have simply explained
> that it is a known issue and they will be realeasing an Update Rollup
> to address the bugs, mine included. They cannot provide a timeline
> and I have clients crucifying me over it.
>
> Some of the bugs have workarounds, but for sites with a lot of users
> OR for our hosted clients which are generally remote users that are
> geographically all over the place, means we need to do web meetings,
> for the ammount of users we have this will get extreemly tedious and
> take a LOT of time.
>
> Bugs off the top of my head:
> - Default view when you try to change has a star (signifing default
> view) against both views, the default and the newly selected one, e.g.
> Active Accounts and MyActive Accounts.
> - Synchronizing somtimes fails, if so add rule to contact data set,
> sync only when Birthday does not contain data.
> - When Assigning an Account record to a different user an error is
> recieved.
> - E-mails in your inbox may be tracked, but some users do not have
> "Double head" (tracked in CRM) icon.
> - Notes sporadically have spinning green circle (loading) stopping the
> ability to add notes or view created notes.
> - When moving your curser over activities in the Service Calender, the
> times in which the tool tip info displays is incorrect, e.g 1:25am to
> 1:55am for a Service Activity that was completed over timespan >
> 4:00pm and 4:30pm.
> - Service Calender defaults to incorrect day, date/time settings have
> been made on client and server but this issue and the one above both
> still have the problem.
>
> Thats all I can think of off the top of my head but I know there are a
> couple more.
>
> Question I have is do MS know about these?
> If so when are they going to be fixed?
> Is there going to be an Update Rollup of individual hotfixes to
> resolve these issues?
> Are our clients and I the only people having these errors?
> Are there more bugs to look out for??
>
> Regards,
> Nathan Warner
>

nostradarmis
Wed May 07 18:25:28 CDT 2008

On May 7, 8:54=A0am, Gregor <Gre...@discussions.microsoft.com> wrote:
> Hi Natan,
>
> thanky you for your post. I also have several issues and see no solution f=
or
> them. Also I do not find any answers and I desperatly wait for Hotfixes or=
a
> service pack.
> I am very unhappy with the support situation - if you don't have a service=

> plan it is very hard to get good information and finaly if your system is
> hosted on a virtual server service calls are refused.
>
> :-(
>
> One of your problems can be fixed: there is a hotfix for the birthday
> problem (I wonder how it is possible to "develop" such a bug....)
>
> And yes: there a several other bugs and I don't think MS is aware of them.=
....
>
> --
> ______________
> closing and rating answers is a good habit and helps the community.
>
> please make it so
>
>
>
> "nostradar...@gmail.com" wrote:
> > Hi all,
>
> > Take 2 at this post as I mashed the keyboard on my last attempt and
> > posted it half the way through! :)
>
> > Wondering if anyone knows any timeline on Update Rollup 1. =A0I have a
> > few bugs in which when followed up with MS they have simply explained
> > that it is a known issue and they will be realeasing an Update Rollup
> > to address the bugs, mine included. =A0 They cannot provide a timeline
> > and I have clientscrucifyingme over it.
>
> > Some of the bugs have workarounds, but for sites with a lot of users
> > OR for our hosted clients which are generally remote users that are
> > geographically all over the place, means we need to do web meetings,
> > for the ammount of users we have this will get extreemly tedious and
> > take a LOT of time.
>
> > Bugs off the top of my head:
> > - Default view when you try to change has a star (signifing default
> > view) against both views, the default and the newly selected one, e.g.
> > Active Accounts and MyActive Accounts.
> > - Synchronizing somtimes fails, if so add rule to contact data set,
> > sync only when Birthday does not contain data.
> > - When Assigning an Account record to a different user an error is
> > recieved.
> > - E-mails in your inbox may be tracked, but some users do not have
> > "Double head" (tracked in CRM) icon.
> > - Notes sporadically have spinning green circle (loading) stopping the
> > ability to add notes or view created notes.
> > - When moving your curser over activities in the Service Calender, the
> > times in which the tool tip info displays is incorrect, e.g 1:25am to
> > 1:55am for a Service Activity that was completed over timespan >
> > 4:00pm and 4:30pm.
> > - Service Calender defaults to incorrect day, date/time settings have
> > been made on client and server but this issue and the one above both
> > still have the problem.
>
> > Thats all I can think of off the top of my head but I know there are a
> > couple more.
>
> > Question I have is do MS know about these?
> > If so when are they going to be fixed?
> > Is there going to be an Update Rollup of individual hotfixes to
> > resolve these issues?
> > Are our clients and I the only people having these errors?
> > Are there more bugs to look out for??
>
> > Regards,
> > Nathan Warner- Hide quoted text -
>
> - Show quoted text -


Thanks for the reply. Yes I also await fixes for these issues
without any timeline. This makes it hard to explain to a client, as
they jump up and down saying why have they bought a product that
doesn't work! Unfortunately they do not see all of the good features
over all of the bugs and NON working features.
It also makes it hard to defend CRM as being a GREAT product which I
truely think it is, when these things pop up and they explain their
frustration and time lost in productivity due to us selling a half
working product.

I have been with CRM since the early 1.2 days and I love it. Although
at the moment v4.0 is a thorn in my side, not because it is a bad
product but because clients are unhappy about lost productivity due to
the bugs, are MS listening?? HELP me restore credibility to CRM by
fixing the bugs!!!!!!!!!!!!!!

Thats my rant for the day :)

kaja_boska
Thu May 29 03:56:02 CDT 2008



http://blog.sonomapartners.com/2008/05/two-default-vie.html


"nostradarmis@gmail.com" wrote:

> Hi all,
>
> Take 2 at this post as I mashed the keyboard on my last attempt and
> posted it half the way through! :)
>
> Wondering if anyone knows any timeline on Update Rollup 1. I have a
> few bugs in which when followed up with MS they have simply explained
> that it is a known issue and they will be realeasing an Update Rollup
> to address the bugs, mine included. They cannot provide a timeline
> and I have clients crucifying me over it.
>
> Some of the bugs have workarounds, but for sites with a lot of users
> OR for our hosted clients which are generally remote users that are
> geographically all over the place, means we need to do web meetings,
> for the ammount of users we have this will get extreemly tedious and
> take a LOT of time.
>
> Bugs off the top of my head:
> - Default view when you try to change has a star (signifing default
> view) against both views, the default and the newly selected one, e.g.
> Active Accounts and MyActive Accounts.
> - Synchronizing somtimes fails, if so add rule to contact data set,
> sync only when Birthday does not contain data.
> - When Assigning an Account record to a different user an error is
> recieved.
> - E-mails in your inbox may be tracked, but some users do not have
> "Double head" (tracked in CRM) icon.
> - Notes sporadically have spinning green circle (loading) stopping the
> ability to add notes or view created notes.
> - When moving your curser over activities in the Service Calender, the
> times in which the tool tip info displays is incorrect, e.g 1:25am to
> 1:55am for a Service Activity that was completed over timespan >
> 4:00pm and 4:30pm.
> - Service Calender defaults to incorrect day, date/time settings have
> been made on client and server but this issue and the one above both
> still have the problem.
>
> Thats all I can think of off the top of my head but I know there are a
> couple more.
>
> Question I have is do MS know about these?
> If so when are they going to be fixed?
> Is there going to be an Update Rollup of individual hotfixes to
> resolve these issues?
> Are our clients and I the only people having these errors?
> Are there more bugs to look out for??
>
> Regards,
> Nathan Warner
>

nostradarmis
Sun Jun 01 23:41:28 CDT 2008

On May 29, 6:56=A0pm, Kaja <kaja_bo...@hotmail.com.(donotspam)> wrote:
> http://blog.sonomapartners.com/2008/05/two-default-vie.html
>
>
>
> "nostradar...@gmail.com" wrote:
> > Hi all,
>
> > Take 2 at this post as I mashed the keyboard on my last attempt and
> > posted it half the way through! :)
>
> > Wondering if anyone knows any timeline on Update Rollup 1. =A0I have a
> > few bugs in which when followed up with MS they have simply explained
> > that it is a known issue and they will be realeasing an Update Rollup
> > to address the bugs, mine included. =A0 They cannot provide a timeline
> > and I have clientscrucifyingme over it.
>
> > Some of the bugs have workarounds, but for sites with a lot of users
> > OR for our hosted clients which are generally remote users that are
> > geographically all over the place, means we need to do web meetings,
> > for the ammount of users we have this will get extreemly tedious and
> > take a LOT of time.
>
> > Bugs off the top of my head:
> > - Default view when you try to change has a star (signifing default
> > view) against both views, the default and the newly selected one, e.g.
> > Active Accounts and MyActive Accounts.
> > - Synchronizing somtimes fails, if so add rule to contact data set,
> > sync only when Birthday does not contain data.
> > - When Assigning an Account record to a different user an error is
> > recieved.
> > - E-mails in your inbox may be tracked, but some users do not have
> > "Double head" (tracked in CRM) icon.
> > - Notes sporadically have spinning green circle (loading) stopping the
> > ability to add notes or view created notes.
> > - When moving your curser over activities in the Service Calender, the
> > times in which the tool tip info displays is incorrect, e.g 1:25am to
> > 1:55am for a Service Activity that was completed over timespan >
> > 4:00pm and 4:30pm.
> > - Service Calender defaults to incorrect day, date/time settings have
> > been made on client and server but this issue and the one above both
> > still have the problem.
>
> > Thats all I can think of off the top of my head but I know there are a
> > couple more.
>
> > Question I have is do MS know about these?
> > If so when are they going to be fixed?
> > Is there going to be an Update Rollup of individual hotfixes to
> > resolve these issues?
> > Are our clients and I the only people having these errors?
> > Are there more bugs to look out for??
>
> > Regards,
> > Nathan Warner- Hide quoted text -
>
> - Show quoted text -

Great, thanks for that. Very handy.

Now I hate to be a whinger but hopefully MS address this soon..... A
workaround is good to get the client working but everytime a view is
changed there needs to be intervention from us, clients want to be
able to control their environment, without bugs, without contant
assistance and time wasted on the phone.

After speaking with a more senior member at MS he has explained the
process to address these issues and get what we know to be "KNOWN
BUGS" fixed!!!!
Open a case with MS and identify the issue with the tech. Once it is
determined to be a bug and is recognised and acknowlodged by MS then
it is sent to a team to analyze and evaluate whether the issue is code
related. If so it is then passed on to another team to develop a
hotfix. A client requested fix will get KB or Hotfix sooner than a
known bug or a feature request, depending on severity of business
impact of course. And of course when/if it is determined to be a bug
the case will be refunded. As for a little time it is worth it. We
have just done this with a few issues and await MS to analyze and
provide hotfixes.

Hope this helps someone.

Cheers,
Nathan