imumar
Thu Feb 07 15:51:01 CST 2008
Hi Nik,
It is very much possible. Its the power of MS CRM to customize such
requirments like adding new fields and changing the existing values of the
drop down(picklist).
You can do this if you have CRM Administrator role. Need to go to
customization section and open the case(incident) entity and add attributes
or change it as per your requirments.
I will suggest you to get good understanding of CRM customization before
changing anything.
--
uMar Khan :: MS CRM MVP
CRM Freelance Consultant
Email :: imumar at gmail dot com
Blog ::
http://umarkhan.wordpress.com
MVP :: https://mvp.support.microsoft.com/default.aspx/profile/umar.khan
"Nik" wrote:
> Is it possible to customize the Case Type, Satisfaction, Status Reason and
> Priority fields of a CRM Case?
>
> We have specific priorities and case types that we need to add to the drop
> down lists when creating a case. How (and where) can this be done?
>
> Aslo, can a drop down be created for the Resoloution field when resolving a
> case as we report on specific support issues and would like to group by
> specific faults.
>
> Thanks
> Nik