Crystal Report Viewer Issues

Hello--

Has anyone had a problem running reports in CRM 1.2 that results in an error
saying "Information is needed before this report can be processed" whenever
a user tries to open a report? I am the only user at the company that can
load the reports. We have even tested me and another user on the same PC.
I have a feeling that the problem is with the Crystal Report Viewer activex
control. I don't think it is an authentication issue because one of the
users that is having trouble is one of the CRM system administrators.

Any ideas?

Thanks!
Paul

Nuanda
Thu Jan 22 17:18:11 CST 2004

Yep, I've encountered the same issue. Have you
discovered a resolution?


>-----Original Message-----
>Hello--
>
>Has anyone had a problem running reports in CRM 1.2 that
results in an error
>saying "Information is needed before this report can be
processed" whenever
>a user tries to open a report? I am the only user at
the company that can
>load the reports. We have even tested me and another
user on the same PC.
>I have a feeling that the problem is with the Crystal
Report Viewer activex
>control. I don't think it is an authentication issue
because one of the
>users that is having trouble is one of the CRM system
administrators.
>
>Any ideas?
>
>Thanks!
>Paul
>
>
>.
>

Paul
Fri Jan 23 16:03:01 CST 2004

Yes. I found it at the end of the day yesterday. All of my users need to
be in the Local Administrators group on the CRM Server in order to open
reports. I don't think it is a database rights issue--I think it is more of
a folder/file access issue.

Paul

"Nuanda" <Nuanda99@yahoo.com> wrote in message
news:249001c3e13e$010a73b0$a101280a@phx.gbl...
> Yep, I've encountered the same issue. Have you
> discovered a resolution?
>
>
> >-----Original Message-----
> >Hello--
> >
> >Has anyone had a problem running reports in CRM 1.2 that
> results in an error
> >saying "Information is needed before this report can be
> processed" whenever
> >a user tries to open a report? I am the only user at
> the company that can
> >load the reports. We have even tested me and another
> user on the same PC.
> >I have a feeling that the problem is with the Crystal
> Report Viewer activex
> >control. I don't think it is an authentication issue
> because one of the
> >users that is having trouble is one of the CRM system
> administrators.
> >
> >Any ideas?
> >
> >Thanks!
> >Paul
> >
> >
> >.
> >