CRM Client will not go back online

On my notebook, I went offline, and found none of the Contacts are there -
and now, I am connected back to the LAN, and it is saying that the CRM Server
is unavailable, and will not go back online? Any help would be appreciated.

jim
Wed Jul 12 02:51:02 CDT 2006

Can you access CRM via Internet Explorer?
Make sure you logon the domain, and the network connection is working.

Also, try to reboot your laptop.



--

Jim Wang
Business Solutions Engineer
MCSE, MCDBA, Microsoft CRM Professional
United Kingdom


"proactiveit" wrote:

> On my notebook, I went offline, and found none of the Contacts are there -
> and now, I am connected back to the LAN, and it is saying that the CRM Server
> is unavailable, and will not go back online? Any help would be appreciated.

proactiveit
Wed Jul 12 17:27:02 CDT 2006

Hi Jim,

I rebooted the CRM Server, and it seems to be OK now. However, another
issue - on my notebook, when I click "Go Offline", it runs through a sync,
and goes offline, but none of the Contacts are there.



"proactiveit" wrote:

> On my notebook, I went offline, and found none of the Contacts are there -
> and now, I am connected back to the LAN, and it is saying that the CRM Server
> is unavailable, and will not go back online? Any help would be appreciated.

jim
Thu Jul 13 03:17:01 CDT 2006

We can close this case and go to your another post.

"proactiveit" wrote:

> Hi Jim,
>
> I rebooted the CRM Server, and it seems to be OK now. However, another
> issue - on my notebook, when I click "Go Offline", it runs through a sync,
> and goes offline, but none of the Contacts are there.
>
>
>
> "proactiveit" wrote:
>
> > On my notebook, I went offline, and found none of the Contacts are there -
> > and now, I am connected back to the LAN, and it is saying that the CRM Server
> > is unavailable, and will not go back online? Any help would be appreciated.

samhess
Fri Jul 14 10:36:02 CDT 2006

Forget the fat client!

"Jim Wang" wrote:

> We can close this case and go to your another post.
>
> "proactiveit" wrote:
>
> > Hi Jim,
> >
> > I rebooted the CRM Server, and it seems to be OK now. However, another
> > issue - on my notebook, when I click "Go Offline", it runs through a sync,
> > and goes offline, but none of the Contacts are there.
> >
> >
> >
> > "proactiveit" wrote:
> >
> > > On my notebook, I went offline, and found none of the Contacts are there -
> > > and now, I am connected back to the LAN, and it is saying that the CRM Server
> > > is unavailable, and will not go back online? Any help would be appreciated.

GavinKennedy
Tue Jul 25 22:34:01 CDT 2006

We have multiple offline users of CRM and all experience this problem at
various times. Mostly it occurs when your notebook hibernates or sleeps.
We found restarting the computer always fixes this.

With regard to having no contacts CRM out of the box has a setting that
offline users will only take the accounts/contacts that belong to them. You
may find that you have to set them as your accounts or change the setting to
take all files.
--
Gav


"proactiveit" wrote:

> Hi Jim,
>
> I rebooted the CRM Server, and it seems to be OK now. However, another
> issue - on my notebook, when I click "Go Offline", it runs through a sync,
> and goes offline, but none of the Contacts are there.
>
>
>
> "proactiveit" wrote:
>
> > On my notebook, I went offline, and found none of the Contacts are there -
> > and now, I am connected back to the LAN, and it is saying that the CRM Server
> > is unavailable, and will not go back online? Any help would be appreciated.

Tim
Wed Sep 06 09:15:03 CDT 2006

In addition to other problems, I now have this issue as well. I went offline
with a CRM, and all went well. But now, even after rebooting, cannot go back
online. I can access CRM via the web, but keep getting "Microsoft CRM cannot
go online. The Microsoft CRM server was not found."

"Jim Wang" wrote:

> We can close this case and go to your another post.
>
> "proactiveit" wrote:
>
> > Hi Jim,
> >
> > I rebooted the CRM Server, and it seems to be OK now. However, another
> > issue - on my notebook, when I click "Go Offline", it runs through a sync,
> > and goes offline, but none of the Contacts are there.
> >
> >
> >
> > "proactiveit" wrote:
> >
> > > On my notebook, I went offline, and found none of the Contacts are there -
> > > and now, I am connected back to the LAN, and it is saying that the CRM Server
> > > is unavailable, and will not go back online? Any help would be appreciated.

nixon
Mon Oct 02 21:29:10 CDT 2006

One of my users has the same problem. Any fix to this?

Tim H. wrote:

> In addition to other problems, I now have this issue as well. I went offline
> with a CRM, and all went well. But now, even after rebooting, cannot go back
> online. I can access CRM via the web, but keep getting "Microsoft CRM cannot
> go online. The Microsoft CRM server was not found."
>
> "Jim Wang" wrote:
>
> > We can close this case and go to your another post.
> >
> > "proactiveit" wrote:
> >
> > > Hi Jim,
> > >
> > > I rebooted the CRM Server, and it seems to be OK now. However, another
> > > issue - on my notebook, when I click "Go Offline", it runs through a sync,
> > > and goes offline, but none of the Contacts are there.
> > >
> > >
> > >
> > > "proactiveit" wrote:
> > >
> > > > On my notebook, I went offline, and found none of the Contacts are there -
> > > > and now, I am connected back to the LAN, and it is saying that the CRM Server
> > > > is unavailable, and will not go back online? Any help would be appreciated.