Can't add new user in crm 3.0

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Hi,

I have some problem which I'm not able to solve. I'm not able to add a new
user to our MSCRM test environment. I have created the user in Active
Directory and is able to login as this user, but when I try to add the user
in MSCRM I get the following error message:

Server Error in '/' Application.
--------------------------------------------------------------------------------

<description>The user does not exist in active directory.</description>
Description: An unhandled exception occurred during the execution of the
current web request. Please review the stack trace for more information about
the error and where it originated in the code.

Exception Details: System.Runtime.InteropServices.COMException:
<description>The user does not exist in active directory.</description>

Source Error:

An unhandled exception was generated during the execution of the current web
request. Information regarding the origin and location of the exception can
be identified using the exception stack trace below.

Stack Trace:


[COMException (0x80041d2a): <description>The user does not exist in active
directory.</description>]
Microsoft.Crm.Platform.ComProxy.CBizUserClass.Create(CUserAuth& Caller,
String User) +0
Microsoft.Crm.Application.Platform.SystemUser.InternalCreate(String xml)
+26

Microsoft.Crm.Application.Platform.SystemUser.InternalCreateAndRetrieve(String xml, String columnSet) +9
Microsoft.Crm.Application.Platform.Entity.CreateAndRetrieve(String
columnSet) +131
Microsoft.Crm.Application.Forms.AppForm.RaiseDataEvent(FormEventId
eventId) +286
Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity) +56
Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity,
String formId, String formType) +83
Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity) +13
Microsoft.Crm.Web.BusinessManagement.SystemUserDetailPage.ConfigureForm()
+222
Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) +30
System.Web.UI.Control.PreRenderRecursiveInternal() +62
System.Web.UI.Page.ProcessRequestMain() +1499


Our test environment is containing two server where server A i DC and server
B runs SQL, Exchange and MSCRM. This was working before and i'm not sure what
has happen. I have tried to update both server with latest patches, but no
luck.
Anyone have suggestion of how to solve this problem?
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Re: Can't add new user in crm 3.0 by rvrebel

rvrebel
Thu Nov 02 10:14:36 CST 2006

Are you using Deployment Mgr to add the user ? We've had problems using
that as well and found that using the Web interface within CRM works
better. Settings>BusUnit Settings>Users>New

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Re: Can't add new user in crm 3.0 by Paal

Paal
Fri Nov 03 02:32:02 CST 2006

We use the Web interface when we get the error message. But the funny thing
is when I try to create the user through the Deployment manager I get an
error message saying that: "You don't have sufficient security privileges to
run the user manager wizard. I have tried to logon as both administrator and
crm admin who both have domain rights. So any suggestions?

Regards
Paal
"rvrebel@gmail.com" wrote:

> Are you using Deployment Mgr to add the user ? We've had problems using
> that as well and found that using the Web interface within CRM works
> better. Settings>BusUnit Settings>Users>New
>
>
Top