ilibhart
Mon Apr 21 13:13:01 CDT 2008
Ive already cleared the forms cache as the KB mentioned, without success.
Dont know if it makes a difference but the KB is for CRM 3.0, this icident is
occuring on a clean installed CRM 4.0 system.
"Rob Mottram" wrote:
> There can be a problem with attachments and tracking in CRM. Have a look at
> this knowledgebase document.
http://support.microsoft.com/kb/933234
>
>
> "petra" wrote:
>
> > I have the same problem in CRM 3.0, with our e-mail signature that contains a
> > 72 dpi image. Only, it happens with some users and not with others.
> > We have not yet figured out the problem, but I thought I'd add this to
> > complete the picture.
> >
> > Regards,
> > Petra Geurts
> >
> > "ilibhart" wrote:
> >
> > > What are the restrictions of CRM version 4 in regards to promoting emails
> > > that may contain embedded images such as company logos.
> > >
> > > I had a user try to complete a set regarding on an email to an opportunity.
> > > She recieved an error "Error attempting to promte item to CRM." No
> > > attachments, but there was an image that Outlook refused to download, so in
> > > the images place it said something like 300 dpi and the usual red X when an
> > > image will not download.
> > >
> > > I opened the email message, right clicked, choose "edit message", deleted
> > > the image placeholder, saved, and then the message promoted without any
> > > issues.
> > >
> > > Just curious what CRM doesnt like when it comes to images in emails?