MutluErol
Wed May 16 08:34:02 CDT 2007
//Accessing CRM Reports, Report icon, Organisation settings Error//
SYMPTOMS:
When CRM reports don't work and you can't access the organisation settings
=> you get an error "Contact your system administrator". The reports Icon is
also missing from the Accounts entity
CAUSE: (I think)
If you donâ??t select the right settings of your Reporting service (
http://
and account settings) during the CRM installation
RESOLUTION:
To resolve this problem, follow these steps:
- Uninstall the reporting service on your server
- Pop the CRM cd and choose the repair function.
- Choose the right settings during the crm install
- (If CRM have problem accessing the reporting services during install, you
might use
http:\\ip address\reportserver instead of
http:\\crm\reportserver
=> change this in regedit)
- Restart your server
- probleem should be solved
Mutlu Erol
Junior CRM Consultant
Netherlands, Oldenzaal
Switch Automatisering BV
"Henricus" wrote:
> CRM (3.0) is working fine...except that we cannot access the SYSTEM SETTINGS
> (under Settings->Organization Settings->System Settings). We get a highly
> descriptive "Error Has Occurred" msg. We suspect though it is permission
> related somewhere even though we log on with a Domain Admin account who is
> also the CRM admin.
>
> Secondly, we cannot access SQL Report Service reports. The default set of
> reports has been installed by CRM in the default directory. However, we get
> a blank page when we access
http://<servername>/reports and we get an error
> when we try to access the reports section from within CRM.
>
> There are quite a few posts on these issues but none that mirror (or fix)
> this problem.
>
> Any help would be appreciated!