CRM 4.0 Campaign Activity - Undeliverable Email

So here is my dilemma.

I have CRM 4.0 and the Exchange E-mail router set up. The exchange e-mail
router is set up so that users may use the forwarding mailbox for receiving
e-mail or they may use the e-mail router if they supply their credentials.
All outgoing mail is configured in the e-mail router to use the Exchange SMTP
server. All of this is working fine.

Now my overall goal in all this is to allow me to send a Campaign Activity
of type e-mail to a marketing list. I want all undeliverable messages (the
message is bounced back) to show up in the Failures section rather than
having them show up as Sent in the Email Messages Created section of the
Campaign Activity. Is this inherit functionality within CRM? Is there a
difference in functionality for how undeliverable messages are handled
between the email router and forwarding mailbox methods? Could I get a
workflow to do this for me?

By having undeliverable messages show up as failures I would get better
reporting. I would then also be able to export the failures to excel so that
I could run updates on those users to remove their e-mail addresses.

RAWCRM

james
Wed Apr 16 10:02:20 CDT 2008

I am in the same boat with you. After much searching, I found out
that CRM 4.0 doesn't import any system emails with Undeliverable
nature.

You can verfiy this by trying to track this kind of bounce back email
into CRM. You will get error message saying this type of emails are
not allowed to be promoted into CRM.

My work-around solution is to configure SMTP server to redirect any
Undeliverable message sent from CRM to a mail box, and then manually
copy the content into Campagins as "Error" type Campaign response.
This is kind of labor-intensive, but at least you can desinate some
user to handle this kind of situation without annoying the "sender" of
those campaigns.

James

RAWCRM
Wed Apr 16 10:41:01 CDT 2008

Thanks for the reply James.

I even had some friends talk to people at Microsoft to verify that this is
not currently a functionality. I ended up using the same technique as you
did. It's time consuming alright.

-Rick

"james.wei732@gmail.com" wrote:

> I am in the same boat with you. After much searching, I found out
> that CRM 4.0 doesn't import any system emails with Undeliverable
> nature.
>
> You can verfiy this by trying to track this kind of bounce back email
> into CRM. You will get error message saying this type of emails are
> not allowed to be promoted into CRM.
>
> My work-around solution is to configure SMTP server to redirect any
> Undeliverable message sent from CRM to a mail box, and then manually
> copy the content into Campagins as "Error" type Campaign response.
> This is kind of labor-intensive, but at least you can desinate some
> user to handle this kind of situation without annoying the "sender" of
> those campaigns.
>
> James
>