CRM-License Problem

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- Previous
  - 1
    - CRM 3.0 - 4.0 and SQL 2000 - SQL 2005 Hi We have an environment where we are running CRM 3.0 on SQL 2000 on the SBS version(on the same machine). We want to upgrade to CRM 4.0 but on a new machine. Can someone please advise me the series of steps that i need to follow. I am not sure where to start. My guess is that I need to migrate the database from SQL 2000 - SQL 2005 first and then install CRM but how do i migrate from SQL 2000 to SQl 2005. I would really appreciate some expert suggestions here. Kind Regards Snow White Tag: CRM-License Problem Tag: 99755
  - 2
    - Can I select Picklist Value in View to sort by name instead of val I have a picklist new_Company in a Custom Entity. When we select the Company in the Header of the View, the sort is by int Value, not by the Label (Company Name). Is this a problem because with the Custom Entity? I noticed the Case Type in Cases sorts Alphabetically, not by the Value. Any workarounds? Thank you! Tag: CRM-License Problem Tag: 99751
  - 3
    - 4.0 Internet Facing Deployment Signin.aspx page targets wrong url (no I've set up an IFD and everything is working fine, except that "targeturl" parameter is missing the port number for the CRM website. When you open the CRM server external url in IE (https:// <organizationname>.<subdomain>.<domain>.com:5555/), you're redirected to this url: https://<organizationname>.<subdomain>.<domain>.com:5555/signin.aspx?targeturl=https%3a%2f%2f<organizationname>.<subdomain>.<domain>.com%2fdefault.aspx However, the correct url should be: https://<organizationname>.<subdomain>.<domain>.com:5555/signin.aspx?targeturl=https%3a%2f%2f<organizationname>.<subdomain>.<domain>.com%3a5555%2fdefault.aspx Notice that the correct url has "%3a5555" which is the port number. So after the user logs in, they are directed to https://<organizationname>.<subdomain>.<domain>.com:443 and not https://<organizationname>.<subdomain>.<domain>.com:5555 like they should be, and they get a 404, since the CRM server does not expose port 443 (another server routes all 5555 traffic to port 443 of the CRM server.) HOWEVER: if instead of using the url: "https:// <organizationname>.<subdomain>.<domain>.com:5555/" the user instead uses "https://<organizationname>.<subdomain>.<domain>.com:5555/ signin.aspx" then the user does not get the "?targeturl" appended to the address, port 5555 sticks to the url, and everything works fine. Anyone know how to fix this? How does the "targeturl" parameter get set? I'd like to avoid putting a forwarding page on port 443 of the exposed server to the appropriate signin page. Thanks, Phil Tag: CRM-License Problem Tag: 99747
  - 4
    - Outlook client Visual C++ Runtime Error Hello all: I installed MSCRM v4 today and then ran the v4 upgrade on the client machine (only 1 user). All seemed well but now the user is getting an error, she gets a message box that says: Microsoft Visual C++ RunTime Library Runtime Error! Program C:\Progra~!\Micros~1\Office11\Outlook.exe Abnormal program termination Has anyone seen this before and know how to fix it? Thanks! John Tag: CRM-License Problem Tag: 99737
  - 5
    - Hide Navigation bar entry when an associated record does not exist I have the following code to hide a navigation bar entry. document.getElementById("navSubConts").style.display = "none"; This code works very well. But want I need to do is hide a navigation bar entry only if there are not records assoicated with the record I am in. For instance, if I am in an account and there are not opportunities for that account, I don' t want to see the opportunities entry in the navigation bar. Is this possible? Thanks Tag: CRM-License Problem Tag: 99725
  - 6
    - M:M Relationships (self joins), and the names on the form Hi all, I want to create a M:M relationship between Contacts. We will be storing Patients and Doctors as Contacts, and want to create a M:M self-join between them, as a Patient can be seen by many Doctors, and Doctors can see many patients. I created the M:M, and gave it what I thought would be good names, but they show up on the Contacts Detail as both with the name "Contacts"... Is there any way to fix this, or do I have to make one of these two a custom entity? Thanks a lot, Dave Tag: CRM-License Problem Tag: 99724
  - 7
    - Any news/documentation about installing MSCRM Outlook Client in a Hi everyone, is there any news or documentation about installing the Clients in a Citrix 4.0 environment? Is that support or is only version 4.5 as reportes in some blogs compatible with MSCRM 4.0 ?? Thanks for any answer! Best Regard, Ronny_CRM Tag: CRM-License Problem Tag: 99722
  - 8
    - Outlook Error Hi everyone, I am getting the following error in my outlook "Outlook experiences a serious problem with the 'microsoft dynamics crm' add-in.If you have seen this message multiple times, you should disable this add-in and check to see if an update is available.Do you want to disable this add-in?" Any help will be greatly appreciated. Thanks Karthik Tag: CRM-License Problem Tag: 99720
  - 9
    - Email Router Hi All I have one problem I have CRM 4.0 with email router and Exchange 2003 on my network, I give to my exchange Relay acces from my CRM. All Mails whit my domain @asasasa.com its works fine, but when I send mail to outside @hotmail.com fails From CRM Y type Telenet port 25 helo mail from:dasdasd@asasasas.com rcpt to:test@hotmail.com Unable to relay Does any help Me ???? thanks Tag: CRM-License Problem Tag: 99718
  - 10
    - Problem in using SQL 2005 on 64 bit machine. Microsoft has released demo data for crm 4.0 https://www.microsoft.com/downloads/details.aspx?familyid=D5F77EE7-3D01-4944-B5DC-C8CDC8123DF4&displaylang=en However, to import it, it requires the data migration manager: http://www.microsoft.com/downloads/details.aspx?FamilyID=6766880a-da8f-4336-a278-9a5367eb79ca&DisplayLang=en At the moment, we do not have the Data Migration Manager installed on any system. Client had an issue when the database is on Sql 2005 64bit machine. Is there a way to resolve this issue or a work around? Tag: CRM-License Problem Tag: 99713
  - 11
    - CRM External connector Dear All, CRM comes with an "external connector" whose purpose I have yet to understand. Have any of you used this connector and if so what is it for? Tag: CRM-License Problem Tag: 99707
  - 12
    - disable system entities Hi, How do I make system entites vanish from the main panel (the left TreeView)? For example, I want that marketing module will not show the "Lead" entity. When I try to customize system enetites, the check boxes that are responsible for displaying the entities in modules and myworkarea are dimmed (disabled). I also want to have the oppertunities displayed in the marketing module (again the check boxes are dimmed) I have all the credentials for customization. Tag: CRM-License Problem Tag: 99702
  - 13
    - Invoicing a contract Hi, Within our organization we are now starting to use the contracts feature in CRM 3.0 However, we are experiencing some difficulties with actvitating some of our contracts. To activate a contract, you must first 'invoice' the contract. With some of our contracts this doesn't seem to be a problem at all and their status turns from 'Draft' into 'Active'. With most of our other contracts we get the following error message: --- Contracts Error The contract address is missing. You need to add an address before this contract can be invoiced. --- We can't seem to activate those contracts. When we try to fill in the Contract Address, it's not even possible to select such an address! The 'Bill To' address is filled in properly. - What address is CRM asking for? - How can we make sure that we can select such an addres from our look up field? If we compare the data that was filled in on the 'Active' contracts it doesn't seem to differ at all from the 'Draft' contracts we can't seem to activate. Does anybody know what we should do or how we can fix this? Any help would really be appreciated! Thanks! Tag: CRM-License Problem Tag: 99701
  - 14
    - Outlook 2007 client for Vista doesn't install I am having trouble getting the Outlook 2007 client (online only) for Vista to install. During installation, the verification step says that there is a pending computer restart. I'm sure that this is not the case, since I had not installed any software or updates since last restarting. Should I perhaps restart immediately prior to installing the client? And after the installation is complete? I did neither and just started Outlook. A dialog appearing saying that there is an error loading CRM functionality and to try restarting Outlook. I did that twice and the same error occurred both times. The "Microsoft CRM" data file only contained a Deleted Items folder during this time. Then I decided to remove that data file, which worked without error. I then removed the CRM add-in from Outlook, which also worked without error. Then I added the CRM add-in again, which worked without error. Then I tried to add a data file of type "Microsoft CRM" and immediately got the following: "An unknown error occurred, error code: 0x80040102. I looked in the folder "C:\Users\{user-me}\AppData\Local\Microsoft\Outlook" and saw no file containing anything remotely resembling the word "CRM". Shouldn't there be a CRM data file in there? If so, can I start with some sort of default, empty data file and go from there? Tag: CRM-License Problem Tag: 99691
  - 15
    - MS Dynamics CRM 4.0 KNOWN ISSUES / BUG - Update Rollup 1? Hi all, Take 2 at this post as I mashed the keyboard on my last attempt and posted it half the way through! :) Wondering if anyone knows any timeline on Update Rollup 1. I have a few bugs in which when followed up with MS they have simply explained that it is a known issue and they will be realeasing an Update Rollup to address the bugs, mine included. They cannot provide a timeline and I have clients crucifying me over it. Some of the bugs have workarounds, but for sites with a lot of users OR for our hosted clients which are generally remote users that are geographically all over the place, means we need to do web meetings, for the ammount of users we have this will get extreemly tedious and take a LOT of time. Bugs off the top of my head: - Default view when you try to change has a star (signifing default view) against both views, the default and the newly selected one, e.g. Active Accounts and MyActive Accounts. - Synchronizing somtimes fails, if so add rule to contact data set, sync only when Birthday does not contain data. - When Assigning an Account record to a different user an error is recieved. - E-mails in your inbox may be tracked, but some users do not have "Double head" (tracked in CRM) icon. - Notes sporadically have spinning green circle (loading) stopping the ability to add notes or view created notes. - When moving your curser over activities in the Service Calender, the times in which the tool tip info displays is incorrect, e.g 1:25am to 1:55am for a Service Activity that was completed over timespan > 4:00pm and 4:30pm. - Service Calender defaults to incorrect day, date/time settings have been made on client and server but this issue and the one above both still have the problem. Thats all I can think of off the top of my head but I know there are a couple more. Question I have is do MS know about these? If so when are they going to be fixed? Is there going to be an Update Rollup of individual hotfixes to resolve these issues? Are our clients and I the only people having these errors? Are there more bugs to look out for?? Regards, Nathan Warner Tag: CRM-License Problem Tag: 99681
  - 16
    - Unhandled Exception Error Can anyone direct me to where I can learn about how to read (understand) what the stack trace means? I did some customizations on the contact record and now I get the following every time I try to save a contact record. The parameter is incorrect. Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code. Exception Details: System.ArgumentException: The parameter is incorrect. Source Error: An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below. Stack Trace: [ArgumentException: The parameter is incorrect.] Microsoft.Crm.Platform.ComProxy.CRMContactClass.Create(CUserAuth& Caller, String Contact) +0 Microsoft.Crm.Application.Platform.Contact.InternalCreate(String xml) +31 Microsoft.Crm.Application.Platform.Entity.Create() +109 Microsoft.Crm.Application.Forms.AppForm.RaiseDataEvent(FormEventId eventId) +405 Microsoft.Crm.Application.Forms.EndUserForm.Initialize(Entity entity) +56 Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity, String formId, String formType) +83 Microsoft.Crm.Application.Forms.CustomizableForm.Execute(Entity entity) +13 Microsoft.Crm.Web.SFA.ContactDetailPage.ConfigureForm() +238 Microsoft.Crm.Application.Controls.AppPage.OnPreRender(EventArgs e) +30 System.Web.UI.Control.PreRenderRecursiveInternal() +62 System.Web.UI.Page.ProcessRequestMain() +1499 Tag: CRM-License Problem Tag: 99677
  - 17
    - MS Dynamics CRM 4.0 KNOWN ISSUES / BUG - Update Rollup 1 Hi all, Wondering if anyone knows any timeline on Update Rollup 1. I have a few bugs in which when followed up with MS they have simply explained that it is a known issue clients are crucifying me over and Tag: CRM-License Problem Tag: 99676
  - 18
    - having issues Good afternoon! This is going to be a bit open ended and I am not able to provide too much in the way of information at the moment. I know, I know...I am worse than the end user who tells you that the system is broken and wants you to fix it. We have several clients who use Microsoft Dynamics CRM 3.0 and they are constantly complaining about the system "being slow" and the need for the MS Outlook Plugin to be reapplied. With one specific client there are some 75 users; the network is 10/100/1000 (may or may not mean anything) and the backend is MS Windows 2003 R2 with SQL 2000 SP4. I know that my collegues recently had to deploy a CRM Patch. So, with my generic description of the "problem" is there anything specific to CRM that I might check. I do not manage this client and have - outside of the Exchange 2007 installation - anything to do with this client. I just see all of the CRM 3.0-related tickets. Is this simply a matter of "troubleshooting 101" and going over the basic things? I do not have any experience with CRM 3.0 (or 4.0 for that matter). I am, however, pretty good at fixing things (just resolved a major issue that had been going on for six weeks and I have never seen the applications involved before!). We did not do the initial installation. We inheirited this client from someone else. I am simply trying to help out my colleagues as I have a better opportunity to spend some quality time with this than they do. Plus, I am considering CRM for one of my clients...... Thanks, Cary Tag: CRM-License Problem Tag: 99671
  - 19
    - CRM 4 & AVAYA IP Office Integration I currently use CRM 3 with the Avaya IP office integration piece. I read in this forum that that interface does not work in 4.0. Does anyone know if it truly does not work or if it's just not "supported" Thanks, Lloyd Tag: CRM-License Problem Tag: 99670
  - 20
    - Outlook offline reports not available I have setup most of my CRM 4 users with the Outlook client, which seems to work considerably better than that in CRM 3. However, when the clients are traveling and unable to attach to the Internet, the reports are not available. Is there any way to make the CRM reports available offline. The SQL database is loaded on each of the user PCs and everything else seems to be working just fine. Any assistance will be appreciated. -- Petej-Boston Tag: CRM-License Problem Tag: 99668
  - 21
    - Guid showing in title bar I have a problem where the guid for an account shows in the title bar after the http://servername and before the account name when the account entity is opened. My test installation does not do this. I have tried modifying all kinds of browser settings to no avail. Also, I can't find any setting in CRM to control this. Does anyone know what causes this behavior? Thanks, Don Shields Tag: CRM-License Problem Tag: 99664
  - 22
    - Update Guide Wanted Hi, I'm searching more guides/documentation about upgrading CRM 3 to CRM 4, my "dream" scenario is to leave the old CRM 3 installation untouched (SQL 2005 without SP and CRM Server on Virtual Machine) for rollback, also on PartnerSource I can't find some more checklist/guide. Thanks Tag: CRM-License Problem Tag: 99663
  - 23
    - CRM 4.0 Install Error: The underlying connection was closed Please help.... Running setup again of CRM 4.0 because my new product key needed to be upgraded from the trial... I backed up the database and did everything according to knoweldge base article 947272 - http://support.microsoft.com/kb/947272 But when installing (step 6 of above KB), after the part about the email router, when it validates the setup environment, the report server generates an error that the underlying connection was closed and installation cannot continue... Exact error message is: Setup failed to validate specified Reporting Services Report Server http://server/reportserver. Error: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. Please help me. I am drowning. ------- "When you have your product key memorized, it has been a really bad day" Tag: CRM-License Problem Tag: 99660
  - 24
    - Outlook Client Dear All, I have recently installed crm outlook client for one of my users and then also installed the 2 rollups for version 3.0 . Unfortunately outlook is still restarting even after the rollups. Kidnly advise the necessary solution that resolve the problem. Tag: CRM-License Problem Tag: 99658
  - 25
    - Wireless Support for Outlook client Can anyone confirm weather or not Microsoft specifically supports connecting to CRM using the outlook client in either on-line or offline mode? I'm trying to find written documentation on this and haven't so far. Thanks. Don Tag: CRM-License Problem Tag: 99657
- Next
  - 1
    - MS CRM 4.0 query builder error - no entity Hi, I'm having a problem with the Mailmerge Template entity: I imported all customizations from one environment to another. When I want to open my mailmerge templates in the settings section i get following error: Query Builder Error No Entity I did not make any customizations to this entity, so I don't know what the problem can be. Following are the symptoms: - opening Wordmail merge templates from the settings area gives me the error above. - opening the entity from the customization section does not give me any errors: I can add attributes to forms and publish it, without any errors, I can even change the default view, and publish it without problems... - when I hit the word button from the accounts and want to select an "organization template', I get no results (the system does not return the default organization templates that should exist in the system) Tag: CRM-License Problem Tag: 99656
  - 2
    - CRM 4.0 - Is there a way in the new CRM to take weekends into cons Hi, Now that we have 4.0...is there a way to create tasks in workflow with due dates that take into consideration weekends and work hours? For example, if a task is created that is given 2 days to be completed, and it is created on Friday, is there a way to calculate the due date to skip Saturday and Sunday, or use the owners work schedule to calculate the due date? Tag: CRM-License Problem Tag: 99655
  - 3
    - Adding custom tabs Is it possible in customizing CRM to create more than 6 to 8 tabs? I am creating a customized entry which requires more than 8 tabs. Is this possible and if so, what is the work around. Thanks....Rich Tag: CRM-License Problem Tag: 99654
  - 4
    - CRM 4.0 "An error has occurred" Hi: I did an upgrade from CRM 3.0 to CRM 4.0. First I upgrade Sql2000 to Sql2005 SP2 and then upgrade CRM. I have issue when create new case and tried to assign responsible contact. The application show â??An error has occurredâ??. This form did have a customization in java to filter the contacts to show only the contacts for the account. I removed this customization for the form, but still have the error. I look for any Service Pack or Hot Fix but no found any. Any idea will be appreciated, Regards, -- Jose Valentin Rodriguez MCP-GP MCBMSS-GP Tag: CRM-License Problem Tag: 99653
  - 5
    - Deleting from a Queue (Email, Task etc) Hi All, At one of my sites, a user has gone and deleted a number of Email activities from a Queue. However after deletion, the activity is still displayed in the Queue and when he tries to open it, he gets an error saying that the record doesn't exist (rightly so). I've trolled through the database looking for the activity with that id, and it's not in there either... Any help would be appreciated. Cheers Shafraz -- Visit my blog: http://lovepeaceandcrm.blogspot.com/ Tag: CRM-License Problem Tag: 99640
  - 6
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  - 7
    - Hot Shop ESQ Watches Filmore - ESQ Minimum Price Hot Shop ESQ Watches Filmore - ESQ Minimum Price Hot Watch Shop : http://www.hotwatchshop.com ESQ Watches : http://www.hotwatchshop.com/ESQ-Watches.html ESQ Watches Filmore : http://www.hotwatchshop.com/ESQ-Watches-Filmore-Watch.html ESQ Watches Filmore All Products : ESQ Men's Filmore Watch #07300966 : http://www.hotwatchshop.com/ESQ-wristwatch-3374.html ESQ Filmore Round_Watch Watch 07100966 : http://www.hotwatchshop.com/ESQ-wristwatch-3375.html ESQ Men's Filmore Watch #07301022 : http://www.hotwatchshop.com/ESQ-wristwatch-3376.html ESQ Filmore_Watch Watch 07301021 : http://www.hotwatchshop.com/ESQ-wristwatch-3377.html ESQ Filmore_Watch Watch 07301023 : http://www.hotwatchshop.com/ESQ-wristwatch-3378.html ESQ Men's Filmore Dual Time Steel Watch 07301119 : http://www.hotwatchshop.com/ESQ-wristwatch-3379.html ESQ Men's Filmore Watch #07300979 : http://www.hotwatchshop.com/ESQ-wristwatch-3380.html ESQ Wrist Watches By Movado-ESQ 07300983PTR Men's Stainless Steel Filmore Silver Dial Strap Watch : http://www.hotwatchshop.com/ESQ-wristwatch-3381.html ESQ Wrist Watches By Movado-ESQ 07301120PTR Men's Filmore Dual Time Silver Dial Strap Watch : http://www.hotwatchshop.com/ESQ-wristwatch-3382.html ESQ Wrist Watches By Movado-Esq Gentlemen wrist watches: Filmore 07300966PTR : http://www.hotwatchshop.com/ESQ-wristwatch-3383.html ESQ Men's Filmore Two-Tone Watch 0731065 : http://www.hotwatchshop.com/ESQ-wristwatch-3384.html ESQ Men's Filmore Watch #07300964 : http://www.hotwatchshop.com/ESQ-wristwatch-3385.html ESQ by Movado Filmore Men's Watch : http://www.hotwatchshop.com/ESQ-wristwatch-3386.html ESQ Men's Filmore Dual Time Strap Watch Model 07301120 : http://www.hotwatchshop.com/ESQ-wristwatch-3387.html ESQ Men's Filmore Steel Watch 07300982 : http://www.hotwatchshop.com/ESQ-wristwatch-3388.html The Same ESQ Watches Series : ESQ Watches 850 SL : http://www.hotwatchshop.com/ESQ-Watches-850-SL-Watch.html ESQ Watches 9900 SLX : http://www.hotwatchshop.com/ESQ-Watches-9900-SLX-Watch.html ESQ Watches Aerodyne : http://www.hotwatchshop.com/ESQ-Watches-Aerodyne-Watch.html ESQ Watches Antero : http://www.hotwatchshop.com/ESQ-Watches-Antero-Watch.html ESQ Watches Aquarius : http://www.hotwatchshop.com/ESQ-Watches-Aquarius-Watch.html ESQ Watches Aston : http://www.hotwatchshop.com/ESQ-Watches-Aston-Watch.html ESQ Watches Barrister : http://www.hotwatchshop.com/ESQ-Watches-Barrister-Watch.html ESQ Watches Beacon : http://www.hotwatchshop.com/ESQ-Watches-Beacon-Watch.html ESQ Watches Blackfin : http://www.hotwatchshop.com/ESQ-Watches-Blackfin-Watch.html ESQ Watches Bracer : http://www.hotwatchshop.com/ESQ-Watches-Bracer-Watch.html ESQ Watches Brava : http://www.hotwatchshop.com/ESQ-Watches-Brava-Watch.html ESQ Watches Callisto : http://www.hotwatchshop.com/ESQ-Watches-Callisto-Watch.html ESQ Watches Centurion : http://www.hotwatchshop.com/ESQ-Watches-Centurion-Watch.html ESQ Watches Chronicle : http://www.hotwatchshop.com/ESQ-Watches-Chronicle-Watch.html ESQ Watches Classic Sport : http://www.hotwatchshop.com/ESQ-Watches-Classic-Sport-Watch.html ESQ Watches Crestone : http://www.hotwatchshop.com/ESQ-Watches-Crestone-Watch.html ESQ Watches Dorado : http://www.hotwatchshop.com/ESQ-Watches-Dorado-Watch.html ESQ Watches Drake : http://www.hotwatchshop.com/ESQ-Watches-Drake-Watch.html ESQ Watches Esquire : http://www.hotwatchshop.com/ESQ-Watches-Esquire-Watch.html ESQ Watches Filmore : http://www.hotwatchshop.com/ESQ-Watches-Filmore-Watch.html ESQ Watches Folio : http://www.hotwatchshop.com/ESQ-Watches-Folio-Watch.html ESQ Watches Golf : http://www.hotwatchshop.com/ESQ-Watches-Golf-Watch.html ESQ Watches Hampshire : http://www.hotwatchshop.com/ESQ-Watches-Hampshire-Watch.html ESQ Watches Ion : http://www.hotwatchshop.com/ESQ-Watches-Ion-Watch.html Tag: CRM-License Problem Tag: 99638
  - 8
    - Radio Buton - On Change Java Script hi I have a radio field on the form. Basically I want to make another field mandatory if the value in radio field = yes. By default the value = no. This is the code I have below but it doenst work,. Any help would be appreciated if (crmForm.all.radio.DataValue == true;) { crmForm.all.SetFieldReqLevel("address1_line1",1); } Kind Regards Snow White Tag: CRM-License Problem Tag: 99635
  - 9
    - Hide Case Resolution Fields Hi, Can anyone provide any guidance in terms how to hide some of the fields on the Case Resolution screen? The customer I'm currently working with does not require most of the fields on the resolution form and it is not possible to remove these fields using the user-interface or client-side scripting... Any guidance would be greatly appreciated. Thanks, Mary Tag: CRM-License Problem Tag: 99634
  - 10
    - Mail Merge to Case Functionality v4.0 Hi, I am currently working with a customer who has a requirement to be able to do direct mail merges (to documents) with information captured and stored within the case entity. I was very surprised that even though CRM v4.0 allows mail merges with other standard entities and all custom entities, the case entity is not one of these. This is a shame as I believe this should have been one of the primary entities in CRM that a user should be able to perform mail merges on since it handles enquiry management information and resolution - most of which need to be able to be sent back to the customer. Does anyone know of a way to enable the mail merge features for the case entity (ie. display the mail merge icon and option on the toolbars)? If not, can anyone provide any guidance with regards to an alternative way to allow users to do mail merge on a case? We have considered creating a custom entity off case from which we can do the mail merge on but don't think is a great option from a usability point of view ... ?? Any assistance would be greatly appreciated !! Thanks, Maryse Tag: CRM-License Problem Tag: 99633
  - 11
    - HTTP Error 401.1 - Unauthorized: Access is denied Whenever I try to connect to the CRM server using http://crm/ from a workstation I get the error (after 3 attempts): HTTP Error 401.1 - Unauthorized: Access is denied Oddly enough, when I enter in the internal IP address of the server, i.e. http://192.168.16.100, then it loads from the workstations fine. (I provide my Active Directory username and password). But when I enter the machine name, dynamics, it prompts for a log-in three times and then refuses access to the server. Also, when I connect to http://crm from the server itself, it works fine. How can I solve this problem? Thank you. Tag: CRM-License Problem Tag: 99629
  - 12
    - How to integrate CRM 4.0 with Great Plain 9.0 ? Hello everyone, My client would like to integrate between MS CRM 4.0 and GP 9.0. From my read on this forum, it looks like we have 3 options to accomplish:- 1. Use Scribe Insight 2. Use CRM/GP Connector : it is not released for CRM 4.0 from Microsoft yet. It might take about 3-6 months. 3. Develop custom I wonder if I choose to develop custom integration (option 3), what componenent I need to use for integration. I am a CRM developer so in my idea I might need to use CRM Web service to update / insert data into CRM but how about if I want to update / insert data into GP , how can I do that ? Does GP have web service I can call same concept as CRM ? Anyone has experience, please share. Thanks, AJ. Tag: CRM-License Problem Tag: 99626
  - 13
    - Business Management Error Move CRM 4.0 Database to Different Machi Hi, I have backed up a CRM 4.0 _MSCRM and MSCRM_Config database from one machine and restored both on another machine ( Which had been useing a test database). After restoring both databases on the new host I used the Deployment Manger to import the restored database. After completing the import when I attempt to open CRM I get an error message saying " Business Management Error The user ID associated the current record is not valid" From the server where I'm logged an as Administrator On client PC I get the following. Server Error in '/' Application. -------------------------------------------------------------------------------- Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".  <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.  <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration> -- agilbert2003 Tag: CRM-License Problem Tag: 99620
  - 14
    - Customize the end user error page that CRM v4 issues? In CRM v4, we can display the simplified error message to end users (default), or set Dev Errors on and view the error message with a stack trace. BUT, can I customize or replace the simplified End User error page that is displayed when Dev Errors are turned off? My client would like to display a page with his corporate style, phone #, etc..., with instructions to call their internal helpdesk. Thanks, Steve Tag: CRM-License Problem Tag: 99616
  - 15
    - Dynamic Worksheets in Excel Does anyone know a good resource for digging deeper into how dynamic worksheets work with excel. I am able to find basic information that says you can export the dynamic worksheets, and with some more advanced techniques can even add and remove CRM columns from the worksheet. What I can't find is information on what the user can do to that worksheet in excel, such as adding additional columns that exist in the worksheet only and don't have a data source. And that the information in these columns remains in tact and associated with the appropriate row/record when the data is refreshed and new rows are added, or possibly removed. Or are these dynamic worksheets only meant to be reporting tools that you refresh and refer to. Does anyone have any experience with this or advice on better resources? Thanks! Michele Tag: CRM-License Problem Tag: 99615
  - 16
    - CRM 4.0 Opportunity Product, Quote Product ... attribute mapping The Opportunity Product, Quote Product, Order Product, and Invoice Product entities cannot have attributes mapped through the sales pipeline. There appears to have been a fix for this for CRM 3.0 see http://support.microsoft.com/kb/914921 I have tried using the Metadata Web Service (GetAppMetadataForEntity) to get more information ... http://[CRM_Instance_Name]/MSCRMServices/Metadata.asmx ... but the app fails when you provide an objectTypeCode with an internal server error 500 message A related problem exists with the inability to map Product information to the Opportunity Product entity. The Product Description and Description attributes can be added to the Opportunity Product views but there is not a way to populate these fields. There are key custom attributes which must be able to be mapped through the sales pipeline in our implementation which is a migration off of Siebel. Is anyone aware if MS is working on a fix or a workaround? I looked at the Workflow engine as well and there is no access to these entities. -- CRM Architect Tag: CRM-License Problem Tag: 99613
  - 17
    - how to create lead in crm 3.0 and assign it to a team Hi, I am able to create a lead and assign it to a user. But i am not able to assign it to a team. Any help would be greatly appreciated. thank you hanu Tag: CRM-License Problem Tag: 99600
  - 18
    - Pop up alert when a new activity hits a queue Hello, I have two questions : Is there a way to open a pop-up alert that would appear to a user screen when an activity is added to a queue ? Is it possible to use the PostURL function of the workflow to hit a custom service or Microsoftâ??s service to initiate an MSN or AIM messenger alert when certain events are triggered (creation of an entity for instance) ? Clo -- Clo Tag: CRM-License Problem Tag: 99598
  - 19
    - Where did the time go on Created On and Modified On? In CRM 3.0 when you viewed the properties of a record you would see the Created On and Modified On Date AND TIME. In CRM 4.0 now all I'm seeing is the date. Any way we can set it to display the time again? It was very useful for us in the past. Tag: CRM-License Problem Tag: 99597
  - 20
    - Access MSCRM web services from non >NET application Hi all: Does anyone out there have any experience with connecting to the MSCRM web services from a non .NET application? I am working with 2 ISVs who are trying to connect to the web services from Java. The product team said that connecting via GET is a non-no, and I have connected via JavaScript and a POST call, but that required knowing the entire SOAP message before the call is made....I followed Arash's example sometime ago and pulled the SOAP call from the MSCRM log files to build the message shown below... Any and all advice is appreciated. John. function AccessCRMWebServices() { // The following line must be changed to match the users MSCRM server URL var serverUrl = "http://danubecrm:5555/mscrmservices/2006"; var xmlhttp = new ActiveXObject("Microsoft.XMLHTTP"); xmlhttp.open("POST", serverUrl + "/crmservice.asmx", false); xmlhttp.setRequestHeader("Content-Type", "text/xml; charset=utf-8") xmlhttp.setRequestHeader("SOAPAction", "http://schemas.microsoft.com/crm/2006/WebServices/RetrieveMultiple") xmlhttp.send("<?xml version='1.0' encoding='utf-8'?>"+"\n\n"+"<soap:Envelope"+ ' xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"'+ ' xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"'+ ' xmlns:xsd="http://www.w3.org/2001/XMLSchema">'+ ' <soap:Body>' + '<query xmlns:q1="http://schemas.microsoft.com/crm/2006/Query" xsi:type="q1:QueryExpression" xmlns="http://schemas.microsoft.com/crm/2006/WebServices">'+ '<q1:EntityName>account</q1:EntityName>' + '<q1:ColumnSet xsi:type="q1:ColumnSet">' + '<q1:Attributes>' + '<q1:Attribute>accountid</q1:Attribute>' + '<q1:Attribute>name</q1:Attribute>' + '</q1:Attributes>' + '</q1:ColumnSet>' + '<q1:Distinct>false</q1:Distinct>' + ' </query>'+ ' </soap:Body>'+ ' </soap:Envelope>') var result = xmlhttp.responseXML.xml; } Tag: CRM-License Problem Tag: 99596
  - 21
    - CRM3.0: Asp.net Service call from CRM page prompt UserName/passwo... Hi i have a little problem and can't find any solution i hope that someone can help me. 1- i have developed a web service(asp.net) to clone records for MSCRM3.0 with VS2003 on my dev machine. 2 - then i created a virtual dir for my service under crm website next to MSCRMServices virual dir like myCloneService. 3-then created a button on any entity page through isv.config.xml to call a html page from service virtual dir this html page call my service on button click using javascript and XMLHTTP .its working fine on test machine but when i do above steps on crm server and try to access it from client/server it promt with user name and password dialog and its not accepting any user details. i am using admin rights for accessing crm/web service. any help will be great..... thanks nav Tag: CRM-License Problem Tag: 99592
  - 22
    - Moving CRM 4 database to new SQL server? Hi! I'm trying to move the "OrgName_MSCRM" and the MSCRM_CONFIG to a new SQL server. This is how I go: - Disable Organization in Deployment Manager. - Copy Databases to the new server. - Attach databases at new server. - Edit Organization in Deploment Manager. - Wizard completes successfully. Then I want to remove the databases from the old SQL server to free up the diskspace. But when I detach the databases my CRM goes down. It says that the computer account "DOMAIN\COMPUTER$" does not have rights to the database. I have added the accounts that I found on the old server to the new. Do I have to change in the security on the databases to? Someone who has moved them successfully this way? ( This is how it is described in the Implementation guide.) -- Joakim G CRM Installation & Configuration Stratiteq Sweden Tag: CRM-License Problem Tag: 99590
  - 23
    - Perfect storm of a CRM upgrade I've just completed what, I believe, amounts to the perfect storm of an upgrade. The client was moving from SBS 2003 (not R2) on a virtual machine to a physical Windows 2003 64 bit server. They were also upgrading CRM3 SBS to CRM4 Professional. As SBS was running SQL 2000 and CRM3 does not run on 64 bit machines the database couldn't be easily moved from one to the other. So we have an upgrade, migration across domains and a move to 64 bit. The eventual path to success was the following: 1) Upgrade SQL 2000 to 2005 2) Upgrade CRM3 to CRM4 on the SBS virtual machine 3) Backup the database and transfer it to the new 64 bit server 4) Install CRM4 on the 64 bit server 5) Use deployment manager to attach the old database Points of note: * You can upgrade SBS SQL 2000 to 2005 but you may need to completely reinstall SRS as in my case the discs simply would not allow for SRS to be upgraded * If you get "Malformed XML Found in Microsoft Dynamics CRM Saved Queries" this could be an issue with the saved queries table but it could also be a permissions issue. In my case the user who had installed CRM was not the domain administrator. Upgrading as the domain admin did not cut it. Promoting the original user to a domain admin and upgrading did the trick * If you get "Action Microsoft.Crm.Setup.Server.InstallConfigDatabaseAction failed. Invalid user name. Failed to validate username for given domain. Only existing domain usernames and email addresses are allow" then try unplugging the network once the required components are installed. This cleared the error for me * On a 64 bit box, make sure you are running IIS in 64 bit mode and therefore ASP.Net is registered in 64 bit mode. If not, CRM will get past the pre-checks, start installing and then bomb out leaving a mess which cannot be repaired, uninstalled or installed over * The deployment manager can be used to add an organisation with the Professional license. It simply swaps out the default database for the new one and maps the users as usual (although, I again hit an issue with the setup user being someone other than domain admin. The error was "At least the setup user needs to be mapped before this organization can be imported". I had to swap map links to make it work) Good luck if you come across a similar situation ;) Leon Tribe Tag: CRM-License Problem Tag: 99585
  - 24
    - Retrieving other attributes from a lookup dialog Is it/how is it possible to retrieve other attributes from a selected record in a lookup dialog? E.g. from Account form, the lookup of Primary Contacts lists contacts' name, phone number etc. Is it from the account form after the selection possible to retrieve the selected contact's phone number? Something like crmFrom.all.primarycontactid...? Alternatively, what is a god way to retrieve the select contact at this point? -- Best regards, Per Tag: CRM-License Problem Tag: 99584
  - 25
    - Load the address from the lookup table to corresponding contact fi Is it possible to create a custom mapping / loading between the contact and account entities in such a way that when selected the existing account value from the lookup table of account on the contact page, the existing address fields will be populated into corresponding contact fields? Tag: CRM-License Problem Tag: 99574

Dear all,

I have 11 users in Microsoft CRM and I have tried to create more
users. After I create a user, this user become disabled. So, I select
on that user - More Actions - Enable, then I have got the error
message as below:

There are not enough licenses available for the number of users being
enabled. The number of licenses available for users must be increased,
or the number of users being enabled must be reduced.

Anyone, could you please help me with this problem?

I look forward to hearing from you.

Thanks in advance.

Yours sincerely,

Susan

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RE: CRM-License Problem by FrankLee

FrankLee
Wed May 07 00:54:00 CDT 2008

Looks like you hit the limit on the license that was set for your CRM.

What type of license/product key are you using? Is it the MSDN one?

Will need to get more licenses/product key via your CRM partner or software
vendor.

Frank Lee, Microsoft Dynamics CRM MVP
http://microsoft-crm.spaces.live.com
http://www.workopia.com/Links.htm

"susan" wrote:

> Dear all,
>
> I have 11 users in Microsoft CRM and I have tried to create more
> users. After I create a user, this user become disabled. So, I select
> on that user - More Actions - Enable, then I have got the error
> message as below:
>
> There are not enough licenses available for the number of users being
> enabled. The number of licenses available for users must be increased,
> or the number of users being enabled must be reduced.
>
> Anyone, could you please help me with this problem?
>
> I look forward to hearing from you.
>
> Thanks in advance.
>
> Yours sincerely,
>
>
> Susan
>

Top