CRM-Exchange E-mail Router -- Undeliverable

I am trying to setup a new installation of CRM 3.0 with the CRM-Exchange
E-mail Router. The installation had no errors.

I setup a standard user account and mailbox to work with the CRM Router. I
then used the "Rules Wizard" to apply the forwarding rules to my two CRM user
accounts.

The forwarding is working, but the emails that are forwarded to the CRM
Router mailbox are ending up in the "Undeliverable" folder and obviously not
getting into the CRM database.

Any guidence would be appreciated.

Thank you.

Bill

gwomick
Thu Nov 16 14:16:05 CST 2006

Actually had the same issue. Still hasn't been resolved. Microsoft's
advice was to remove and reinstall the CRM-Exchange E-mail Router. Now
they don't go undeliverable, but they sit in the mailbox.


Bill B wrote:
> I am trying to setup a new installation of CRM 3.0 with the CRM-Exchange
> E-mail Router. The installation had no errors.
>
> I setup a standard user account and mailbox to work with the CRM Router. I
> then used the "Rules Wizard" to apply the forwarding rules to my two CRM user
> accounts.
>
> The forwarding is working, but the emails that are forwarded to the CRM
> Router mailbox are ending up in the "Undeliverable" folder and obviously not
> getting into the CRM database.
>
> Any guidence would be appreciated.
>
> Thank you.
>
> Bill

BillB
Thu Nov 16 14:23:02 CST 2006

Not very encouraging, but I will try and re-install and see what happens.

"gwomick@steelmasterusa.com" wrote:

> Actually had the same issue. Still hasn't been resolved. Microsoft's
> advice was to remove and reinstall the CRM-Exchange E-mail Router. Now
> they don't go undeliverable, but they sit in the mailbox.
>
>
> Bill B wrote:
> > I am trying to setup a new installation of CRM 3.0 with the CRM-Exchange
> > E-mail Router. The installation had no errors.
> >
> > I setup a standard user account and mailbox to work with the CRM Router. I
> > then used the "Rules Wizard" to apply the forwarding rules to my two CRM user
> > accounts.
> >
> > The forwarding is working, but the emails that are forwarded to the CRM
> > Router mailbox are ending up in the "Undeliverable" folder and obviously not
> > getting into the CRM database.
> >
> > Any guidence would be appreciated.
> >
> > Thank you.
> >
> > Bill
>
>

John
Thu Nov 16 23:32:06 CST 2006

check the exchange server event logs to see if the router is having issues
connceting to crm



==============================
John O'Donnell
Microsoft CRM MVP
http://www.crowecrm.com


"Bill B" <BillB@discussions.microsoft.com> wrote in message
news:34E721FB-F2EB-452E-9EA4-7BE940493A88@microsoft.com...
>I am trying to setup a new installation of CRM 3.0 with the CRM-Exchange
> E-mail Router. The installation had no errors.
>
> I setup a standard user account and mailbox to work with the CRM Router.
> I
> then used the "Rules Wizard" to apply the forwarding rules to my two CRM
> user
> accounts.
>
> The forwarding is working, but the emails that are forwarded to the CRM
> Router mailbox are ending up in the "Undeliverable" folder and obviously
> not
> getting into the CRM database.
>
> Any guidence would be appreciated.
>
> Thank you.
>
> Bill

BillB
Fri Nov 17 08:47:02 CST 2006

The Exchange server did have errros connecting to the CRM. I uninstalled and
reinstalled the Exchange Router software and rebooted the Exchange server.
It is working now!! I may have entered the wrong address for the CRM server
or it might have just needed a reboot to kick everything into gear.

Thanks for the posts!!

Bill



"John O'Donnell" wrote:

> check the exchange server event logs to see if the router is having issues
> connceting to crm
>
>
>
> ==============================
> John O'Donnell
> Microsoft CRM MVP
> http://www.crowecrm.com
>
>
> "Bill B" <BillB@discussions.microsoft.com> wrote in message
> news:34E721FB-F2EB-452E-9EA4-7BE940493A88@microsoft.com...
> >I am trying to setup a new installation of CRM 3.0 with the CRM-Exchange
> > E-mail Router. The installation had no errors.
> >
> > I setup a standard user account and mailbox to work with the CRM Router.
> > I
> > then used the "Rules Wizard" to apply the forwarding rules to my two CRM
> > user
> > accounts.
> >
> > The forwarding is working, but the emails that are forwarded to the CRM
> > Router mailbox are ending up in the "Undeliverable" folder and obviously
> > not
> > getting into the CRM database.
> >
> > Any guidence would be appreciated.
> >
> > Thank you.
> >
> > Bill
>
>
>