Roger
Thu Dec 14 02:23:57 CST 2006
Thanks John
Roger
"John O'Donnell" <csharpconsulting@nospam-hotmail.com-nospam> wrote in
message news:uLWkPTxHHHA.960@TK2MSFTNGP04.phx.gbl...
> you need to report on filteredincident joined to
> filteredincidentresolution both of which are views
>
>
> ==============================
> John O'Donnell
> Microsoft CRM MVP
>
http://www.crowecrm.com
>
>
> "Roger" <roger_id@hotmail.com> wrote in message
> news:7CF74F1B-56ED-42F1-9A31-C9D01276CE6D@microsoft.com...
>> Hi John
>>
>> Yes adding activites to cases but not always capturing activity duration,
>> just putting billable time in when we close a case?
>>
>> Roger
>>
>> "John O'Donnell" <csharpconsulting@nospam-hotmail.com-nospam> wrote in
>> message news:Orz%23LNwHHHA.3780@TK2MSFTNGP02.phx.gbl...
>>> your logging activities to the cases to log time?
>>>
>>>
>>>
>>> ==============================
>>> John O'Donnell
>>> Microsoft CRM MVP
>>>
http://www.crowecrm.com
>>>
>>>
>>> "Roger" <roger_id@hotmail.com> wrote in message
>>> news:12F3A1C3-B67E-4214-B82C-C69722AE1922@microsoft.com...
>>>> We raise cases against customer requests and complete billable time
>>>> when cases are completed but I can't see a simple way to see the total
>>>> of billable time against a customer?
>>>>
>>>> Any advice please?
>>>>
>>>> Roger
>>>
>>>
>>
>
>