RE: Assign Activity to Queue in Workflow - CRM 3.0 by noorm
noorm
Fri Jan 25 13:56:01 CST 2008
You can assign an activity in CRM 3.0 to a queue via workflow. If the primary
entity of the workflow is an activity, add an "Assign entity" step to the
workflow. In the Assign Entity dialog, you will see a three radio button and
the bottom one for Queue should be enabled. Click that and then click the
"Assign to" button
Thanks
Noor
"Dynamics" wrote:
> Hi,
> In the regular user interface we can assign an activity to a user or queue,
> however in a workflow we can only assign an activity to a user. Why is that?
> Is there any workaround other than an assembly?
> Thanks!