MattNC
Thu Sep 22 08:39:10 CDT 2005
One of Microsoft's stated goals for CRM 3.0, which is set to be released in
December, is to make it much easier to install and maintain. The current
version is not something that a person can "dabble" in and expect to attain
any proficiency. It really requires some dedication to acquiring in-depth
knowledge of the product. The first thing I would do is evaluate whether or
not you have the right implementation partner. There are many qualified
Microsoft Business Solutions partners who would provide their expertise.
There is also an intrinsic problem in the general sense that customer
relationship management solutions have traditionally been conceived for large
organizations with more complex needs and greater resources. As CRM moves
down-market there is a curve that has not reached its optimal place yet. The
products and solutions need to become less complex and more intuitive, and
the marketplace will also become more savvy. Right now, with CRM 1.2, these
two axes have not crossed at a point that is optimal for smaller businesses.
But version 3.0 should take a big step in that direction.
--
Matt Wittemann
http://icu-mscrm.blogspot.com
"TexasDavid" wrote:
> I was curious to know if anyone has returned it? The product seems
> like it has great potential, but I'm having trouble importing my data
> and I find I am unable to get help anywhere. Am I alone? Are my
> problems just a startup hurdle? Our CRM provider is not very
> knowledgeable about the product and I fear long-term maintenance
> problems when a problem arises.
>
>