Adding a Contact to the Case object

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Hi all,

I am trying to add a contact field to the Case object without success - I
want a property similar to the "Primary Contact" that appears on the Account
object - so that when we create a cse, we can select the contact as well as
the Account.

I tried using the existing "responsiblecontactid" but this just gives me a
bad lookup error when I click the icon to select a contact.

Any advice appreciated....

Ian
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Re: Adding a Contact to the Case object by Matt

Matt
Wed Nov 16 20:43:27 CST 2005

Unfortunately, you cannot do this in a supported manner. Best bet is to
associate the case to the Contact and not the account.

--

Matt Parks
MVP - Microsoft CRM


"Ian Kelsall" <ian.kelsall@crmnews.com> wrote in message
news:eZeOtCt6FHA.1864@TK2MSFTNGP12.phx.gbl...
Hi all,

I am trying to add a contact field to the Case object without success - I
want a property similar to the "Primary Contact" that appears on the Account
object - so that when we create a cse, we can select the contact as well as
the Account.

I tried using the existing "responsiblecontactid" but this just gives me a
bad lookup error when I click the icon to select a contact.

Any advice appreciated....

Ian



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Re: Adding a Contact to the Case object by Ian

Ian
Thu Nov 17 03:03:51 CST 2005

Thanks Matt,

would have been nice to be able to see the both the Account and Contact on
the Case form.

Ian

"Matt Parks" <mattp65@Yax_RemoveDashAndX_xhoo.com> wrote in message
news:uxGKwCy6FHA.1184@TK2MSFTNGP12.phx.gbl...
> Unfortunately, you cannot do this in a supported manner. Best bet is to
> associate the case to the Contact and not the account.
>
> --
>
> Matt Parks
> MVP - Microsoft CRM
>
>
> "Ian Kelsall" <ian.kelsall@crmnews.com> wrote in message
> news:eZeOtCt6FHA.1864@TK2MSFTNGP12.phx.gbl...
> Hi all,
>
> I am trying to add a contact field to the Case object without success - I
> want a property similar to the "Primary Contact" that appears on the
Account
> object - so that when we create a cse, we can select the contact as well
as
> the Account.
>
> I tried using the existing "responsiblecontactid" but this just gives me a
> bad lookup error when I click the icon to select a contact.
>
> Any advice appreciated....
>
> Ian
>
>
>


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