Account History does not show in Account Detail menu

When you zoom into a specific account, the menu on the left displays under
Details the options of Information, More Addresses, Activites, and is
SUPPOSED to show History. When anyone in our org opens the Account window,
it briefly shows History in the right spot but then History disappears. No
one can get it to appear.

I have tried every imaginable security role modification and cannot get it
to appear. I even created a new Security Role titled "Everything" and turned
on access to every possible object entity to its fullest extent. After
setting a user to this role, same results.

How do I get the History sub-menu to appear in Accounts?

imumar
Thu Sep 20 22:38:00 PDT 2007

Hi Rocton,
It looks there is some JScript code in onLoad of the account form which is
hiding the history link. Contact your Administrator to check for onLoad
customization. There may be some other reason too.
--
PLEASE do click on Yes or No button if this post was helpful or not for our
feedback.

uMar Khan
Email for direct contact: imumar at gmail dot com


"Rockton" wrote:

> When you zoom into a specific account, the menu on the left displays under
> Details the options of Information, More Addresses, Activites, and is
> SUPPOSED to show History. When anyone in our org opens the Account window,
> it briefly shows History in the right spot but then History disappears. No
> one can get it to appear.
>
> I have tried every imaginable security role modification and cannot get it
> to appear. I even created a new Security Role titled "Everything" and turned
> on access to every possible object entity to its fullest extent. After
> setting a user to this role, same results.
>
> How do I get the History sub-menu to appear in Accounts?
>

Rockton
Thu Sep 20 23:00:08 PDT 2007

Weird, but you're right on. There was some OnLoad scripting that made it
function that way. I appreciate the help!


"uMar Khan" wrote:

> Hi Rocton,
> It looks there is some JScript code in onLoad of the account form which is
> hiding the history link. Contact your Administrator to check for onLoad
> customization. There may be some other reason too.
> --
> PLEASE do click on Yes or No button if this post was helpful or not for our
> feedback.
>
> uMar Khan
> Email for direct contact: imumar at gmail dot com
>
>
> "Rockton" wrote:
>
> > When you zoom into a specific account, the menu on the left displays under
> > Details the options of Information, More Addresses, Activites, and is
> > SUPPOSED to show History. When anyone in our org opens the Account window,
> > it briefly shows History in the right spot but then History disappears. No
> > one can get it to appear.
> >
> > I have tried every imaginable security role modification and cannot get it
> > to appear. I even created a new Security Role titled "Everything" and turned
> > on access to every possible object entity to its fullest extent. After
> > setting a user to this role, same results.
> >
> > How do I get the History sub-menu to appear in Accounts?
> >