Hi:
I see it written in CRM Help:
Microsoft CRM mail folders
You can use the Microsoft CRM folders to create and access records in
Outlook and Microsoft CRM that use the Microsoft CRM activity forms. If you
create records when you are working offline, they are synchronized to the
Microsoft CRM server when you go online. This method gives you other
conveniences, such as access to e-mail templates.
Do you know the steps to access the CRM templates from Outlook?
Thanks,
Chris