CRM 4 & AVAYA IP Office Integration

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- Previous
  - 1
    - Outlook offline reports not available I have setup most of my CRM 4 users with the Outlook client, which seems to work considerably better than that in CRM 3. However, when the clients are traveling and unable to attach to the Internet, the reports are not available. Is there any way to make the CRM reports available offline. The SQL database is loaded on each of the user PCs and everything else seems to be working just fine. Any assistance will be appreciated. -- Petej-Boston Tag: CRM 4 & AVAYA IP Office Integration Tag: 99668
  - 2
    - Guid showing in title bar I have a problem where the guid for an account shows in the title bar after the http://servername and before the account name when the account entity is opened. My test installation does not do this. I have tried modifying all kinds of browser settings to no avail. Also, I can't find any setting in CRM to control this. Does anyone know what causes this behavior? Thanks, Don Shields Tag: CRM 4 & AVAYA IP Office Integration Tag: 99664
  - 3
    - Update Guide Wanted Hi, I'm searching more guides/documentation about upgrading CRM 3 to CRM 4, my "dream" scenario is to leave the old CRM 3 installation untouched (SQL 2005 without SP and CRM Server on Virtual Machine) for rollback, also on PartnerSource I can't find some more checklist/guide. Thanks Tag: CRM 4 & AVAYA IP Office Integration Tag: 99663
  - 4
    - CRM 4.0 Install Error: The underlying connection was closed Please help.... Running setup again of CRM 4.0 because my new product key needed to be upgraded from the trial... I backed up the database and did everything according to knoweldge base article 947272 - http://support.microsoft.com/kb/947272 But when installing (step 6 of above KB), after the part about the email router, when it validates the setup environment, the report server generates an error that the underlying connection was closed and installation cannot continue... Exact error message is: Setup failed to validate specified Reporting Services Report Server http://server/reportserver. Error: The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. The underlying connection was closed: A connection that was expected to be kept alive was closed by the server. Please help me. I am drowning. ------- "When you have your product key memorized, it has been a really bad day" Tag: CRM 4 & AVAYA IP Office Integration Tag: 99660
  - 5
    - Outlook Client Dear All, I have recently installed crm outlook client for one of my users and then also installed the 2 rollups for version 3.0 . Unfortunately outlook is still restarting even after the rollups. Kidnly advise the necessary solution that resolve the problem. Tag: CRM 4 & AVAYA IP Office Integration Tag: 99658
  - 6
    - Wireless Support for Outlook client Can anyone confirm weather or not Microsoft specifically supports connecting to CRM using the outlook client in either on-line or offline mode? I'm trying to find written documentation on this and haven't so far. Thanks. Don Tag: CRM 4 & AVAYA IP Office Integration Tag: 99657
  - 7
    - MS CRM 4.0 query builder error - no entity Hi, I'm having a problem with the Mailmerge Template entity: I imported all customizations from one environment to another. When I want to open my mailmerge templates in the settings section i get following error: Query Builder Error No Entity I did not make any customizations to this entity, so I don't know what the problem can be. Following are the symptoms: - opening Wordmail merge templates from the settings area gives me the error above. - opening the entity from the customization section does not give me any errors: I can add attributes to forms and publish it, without any errors, I can even change the default view, and publish it without problems... - when I hit the word button from the accounts and want to select an "organization template', I get no results (the system does not return the default organization templates that should exist in the system) Tag: CRM 4 & AVAYA IP Office Integration Tag: 99656
  - 8
    - CRM 4.0 - Is there a way in the new CRM to take weekends into cons Hi, Now that we have 4.0...is there a way to create tasks in workflow with due dates that take into consideration weekends and work hours? For example, if a task is created that is given 2 days to be completed, and it is created on Friday, is there a way to calculate the due date to skip Saturday and Sunday, or use the owners work schedule to calculate the due date? Tag: CRM 4 & AVAYA IP Office Integration Tag: 99655
  - 9
    - Adding custom tabs Is it possible in customizing CRM to create more than 6 to 8 tabs? I am creating a customized entry which requires more than 8 tabs. Is this possible and if so, what is the work around. Thanks....Rich Tag: CRM 4 & AVAYA IP Office Integration Tag: 99654
  - 10
    - CRM 4.0 "An error has occurred" Hi: I did an upgrade from CRM 3.0 to CRM 4.0. First I upgrade Sql2000 to Sql2005 SP2 and then upgrade CRM. I have issue when create new case and tried to assign responsible contact. The application show â??An error has occurredâ??. This form did have a customization in java to filter the contacts to show only the contacts for the account. I removed this customization for the form, but still have the error. I look for any Service Pack or Hot Fix but no found any. Any idea will be appreciated, Regards, -- Jose Valentin Rodriguez MCP-GP MCBMSS-GP Tag: CRM 4 & AVAYA IP Office Integration Tag: 99653
  - 11
    - Deleting from a Queue (Email, Task etc) Hi All, At one of my sites, a user has gone and deleted a number of Email activities from a Queue. However after deletion, the activity is still displayed in the Queue and when he tries to open it, he gets an error saying that the record doesn't exist (rightly so). I've trolled through the database looking for the activity with that id, and it's not in there either... Any help would be appreciated. Cheers Shafraz -- Visit my blog: http://lovepeaceandcrm.blogspot.com/ Tag: CRM 4 & AVAYA IP Office Integration Tag: 99640
  - 12
    - Hot Shop DKNY Watches Women's Two Tone - DKNY Minimum Price Hot Shop DKNY Watches Women's Two Tone - DKNY Minimum Price Hot Watch Shop : http://www.hotwatchshop.com DKNY Watches : http://www.hotwatchshop.com/DKNY-Watches.html DKNY Watches Women's Two Tone : http://www.hotwatchshop.com/DKNY-Watches-Womens-Two-Tone-Watch.html DKNY Watches Women's Two Tone All Products : DKNY Ladies Watches NY3638 - AA : http://www.hotwatchshop.com/DKNY-wristwatch-2997.html DKNY Women's Leather Collection II watch #NY3732 : http://www.hotwatchshop.com/DKNY-wristwatch-2998.html DKNY Women's Logo Cuff watch #NY3948 : http://www.hotwatchshop.com/DKNY-wristwatch-2999.html DKNY Women's Logo Cuff watch #NY3947 : http://www.hotwatchshop.com/DKNY-wristwatch-3000.html DKNY Women's Two tone bracelet Water Resistant Watch : http://www.hotwatchshop.com/DKNY-wristwatch-3001.html The Same DKNY Watches Series : DKNY Watches Men's Bracelet : http://www.hotwatchshop.com/DKNY-Watches-Mens-Bracelet-Watch.html DKNY Watches Men's Chronograph : http://www.hotwatchshop.com/DKNY-Watches-Mens-Chronograph-Watch.html DKNY Watches Men's Digital : http://www.hotwatchshop.com/DKNY-Watches-Mens-Digital-Watch.html DKNY Watches Men's Leather Strap : http://www.hotwatchshop.com/DKNY-Watches-Mens-Leather-Strap-Watch.html DKNY Watches Men's Rubber Strap : http://www.hotwatchshop.com/DKNY-Watches-Mens-Rubber-Strap-Watch.html DKNY Watches Women's Bangle : http://www.hotwatchshop.com/DKNY-Watches-Womens-Bangle-Watch.html DKNY Watches Women's Bracelet : http://www.hotwatchshop.com/DKNY-Watches-Womens-Bracelet-Watch.html DKNY Watches Women's Gold : http://www.hotwatchshop.com/DKNY-Watches-Womens-Gold-Watch.html DKNY Watches Women's Two Tone : http://www.hotwatchshop.com/DKNY-Watches-Womens-Two-Tone-Watch.html DKNY Women's Leather Strap : http://www.hotwatchshop.com/DKNY-Womens-Leather-Strap-Watch.html Tag: CRM 4 & AVAYA IP Office Integration Tag: 99639
  - 13
    - Hot Shop ESQ Watches Filmore - ESQ Minimum Price Hot Shop ESQ Watches Filmore - ESQ Minimum Price Hot Watch Shop : http://www.hotwatchshop.com ESQ Watches : http://www.hotwatchshop.com/ESQ-Watches.html ESQ Watches Filmore : http://www.hotwatchshop.com/ESQ-Watches-Filmore-Watch.html ESQ Watches Filmore All Products : ESQ Men's Filmore Watch #07300966 : http://www.hotwatchshop.com/ESQ-wristwatch-3374.html ESQ Filmore Round_Watch Watch 07100966 : http://www.hotwatchshop.com/ESQ-wristwatch-3375.html ESQ Men's Filmore Watch #07301022 : http://www.hotwatchshop.com/ESQ-wristwatch-3376.html ESQ Filmore_Watch Watch 07301021 : http://www.hotwatchshop.com/ESQ-wristwatch-3377.html ESQ Filmore_Watch Watch 07301023 : http://www.hotwatchshop.com/ESQ-wristwatch-3378.html ESQ Men's Filmore Dual Time Steel Watch 07301119 : http://www.hotwatchshop.com/ESQ-wristwatch-3379.html ESQ Men's Filmore Watch #07300979 : http://www.hotwatchshop.com/ESQ-wristwatch-3380.html ESQ Wrist Watches By Movado-ESQ 07300983PTR Men's Stainless Steel Filmore Silver Dial Strap Watch : http://www.hotwatchshop.com/ESQ-wristwatch-3381.html ESQ Wrist Watches By Movado-ESQ 07301120PTR Men's Filmore Dual Time Silver Dial Strap Watch : http://www.hotwatchshop.com/ESQ-wristwatch-3382.html ESQ Wrist Watches By Movado-Esq Gentlemen wrist watches: Filmore 07300966PTR : http://www.hotwatchshop.com/ESQ-wristwatch-3383.html ESQ Men's Filmore Two-Tone Watch 0731065 : http://www.hotwatchshop.com/ESQ-wristwatch-3384.html ESQ Men's Filmore Watch #07300964 : http://www.hotwatchshop.com/ESQ-wristwatch-3385.html ESQ by Movado Filmore Men's Watch : http://www.hotwatchshop.com/ESQ-wristwatch-3386.html ESQ Men's Filmore Dual Time Strap Watch Model 07301120 : http://www.hotwatchshop.com/ESQ-wristwatch-3387.html ESQ Men's Filmore Steel Watch 07300982 : http://www.hotwatchshop.com/ESQ-wristwatch-3388.html The Same ESQ Watches Series : ESQ Watches 850 SL : http://www.hotwatchshop.com/ESQ-Watches-850-SL-Watch.html ESQ Watches 9900 SLX : http://www.hotwatchshop.com/ESQ-Watches-9900-SLX-Watch.html ESQ Watches Aerodyne : http://www.hotwatchshop.com/ESQ-Watches-Aerodyne-Watch.html ESQ Watches Antero : http://www.hotwatchshop.com/ESQ-Watches-Antero-Watch.html ESQ Watches Aquarius : http://www.hotwatchshop.com/ESQ-Watches-Aquarius-Watch.html ESQ Watches Aston : http://www.hotwatchshop.com/ESQ-Watches-Aston-Watch.html ESQ Watches Barrister : http://www.hotwatchshop.com/ESQ-Watches-Barrister-Watch.html ESQ Watches Beacon : http://www.hotwatchshop.com/ESQ-Watches-Beacon-Watch.html ESQ Watches Blackfin : http://www.hotwatchshop.com/ESQ-Watches-Blackfin-Watch.html ESQ Watches Bracer : http://www.hotwatchshop.com/ESQ-Watches-Bracer-Watch.html ESQ Watches Brava : http://www.hotwatchshop.com/ESQ-Watches-Brava-Watch.html ESQ Watches Callisto : http://www.hotwatchshop.com/ESQ-Watches-Callisto-Watch.html ESQ Watches Centurion : http://www.hotwatchshop.com/ESQ-Watches-Centurion-Watch.html ESQ Watches Chronicle : http://www.hotwatchshop.com/ESQ-Watches-Chronicle-Watch.html ESQ Watches Classic Sport : http://www.hotwatchshop.com/ESQ-Watches-Classic-Sport-Watch.html ESQ Watches Crestone : http://www.hotwatchshop.com/ESQ-Watches-Crestone-Watch.html ESQ Watches Dorado : http://www.hotwatchshop.com/ESQ-Watches-Dorado-Watch.html ESQ Watches Drake : http://www.hotwatchshop.com/ESQ-Watches-Drake-Watch.html ESQ Watches Esquire : http://www.hotwatchshop.com/ESQ-Watches-Esquire-Watch.html ESQ Watches Filmore : http://www.hotwatchshop.com/ESQ-Watches-Filmore-Watch.html ESQ Watches Folio : http://www.hotwatchshop.com/ESQ-Watches-Folio-Watch.html ESQ Watches Golf : http://www.hotwatchshop.com/ESQ-Watches-Golf-Watch.html ESQ Watches Hampshire : http://www.hotwatchshop.com/ESQ-Watches-Hampshire-Watch.html ESQ Watches Ion : http://www.hotwatchshop.com/ESQ-Watches-Ion-Watch.html Tag: CRM 4 & AVAYA IP Office Integration Tag: 99638
  - 14
    - Radio Buton - On Change Java Script hi I have a radio field on the form. Basically I want to make another field mandatory if the value in radio field = yes. By default the value = no. This is the code I have below but it doenst work,. Any help would be appreciated if (crmForm.all.radio.DataValue == true;) { crmForm.all.SetFieldReqLevel("address1_line1",1); } Kind Regards Snow White Tag: CRM 4 & AVAYA IP Office Integration Tag: 99635
  - 15
    - Hide Case Resolution Fields Hi, Can anyone provide any guidance in terms how to hide some of the fields on the Case Resolution screen? The customer I'm currently working with does not require most of the fields on the resolution form and it is not possible to remove these fields using the user-interface or client-side scripting... Any guidance would be greatly appreciated. Thanks, Mary Tag: CRM 4 & AVAYA IP Office Integration Tag: 99634
  - 16
    - Mail Merge to Case Functionality v4.0 Hi, I am currently working with a customer who has a requirement to be able to do direct mail merges (to documents) with information captured and stored within the case entity. I was very surprised that even though CRM v4.0 allows mail merges with other standard entities and all custom entities, the case entity is not one of these. This is a shame as I believe this should have been one of the primary entities in CRM that a user should be able to perform mail merges on since it handles enquiry management information and resolution - most of which need to be able to be sent back to the customer. Does anyone know of a way to enable the mail merge features for the case entity (ie. display the mail merge icon and option on the toolbars)? If not, can anyone provide any guidance with regards to an alternative way to allow users to do mail merge on a case? We have considered creating a custom entity off case from which we can do the mail merge on but don't think is a great option from a usability point of view ... ?? Any assistance would be greatly appreciated !! Thanks, Maryse Tag: CRM 4 & AVAYA IP Office Integration Tag: 99633
  - 17
    - HTTP Error 401.1 - Unauthorized: Access is denied Whenever I try to connect to the CRM server using http://crm/ from a workstation I get the error (after 3 attempts): HTTP Error 401.1 - Unauthorized: Access is denied Oddly enough, when I enter in the internal IP address of the server, i.e. http://192.168.16.100, then it loads from the workstations fine. (I provide my Active Directory username and password). But when I enter the machine name, dynamics, it prompts for a log-in three times and then refuses access to the server. Also, when I connect to http://crm from the server itself, it works fine. How can I solve this problem? Thank you. Tag: CRM 4 & AVAYA IP Office Integration Tag: 99629
  - 18
    - How to integrate CRM 4.0 with Great Plain 9.0 ? Hello everyone, My client would like to integrate between MS CRM 4.0 and GP 9.0. From my read on this forum, it looks like we have 3 options to accomplish:- 1. Use Scribe Insight 2. Use CRM/GP Connector : it is not released for CRM 4.0 from Microsoft yet. It might take about 3-6 months. 3. Develop custom I wonder if I choose to develop custom integration (option 3), what componenent I need to use for integration. I am a CRM developer so in my idea I might need to use CRM Web service to update / insert data into CRM but how about if I want to update / insert data into GP , how can I do that ? Does GP have web service I can call same concept as CRM ? Anyone has experience, please share. Thanks, AJ. Tag: CRM 4 & AVAYA IP Office Integration Tag: 99626
  - 19
    - Business Management Error Move CRM 4.0 Database to Different Machi Hi, I have backed up a CRM 4.0 _MSCRM and MSCRM_Config database from one machine and restored both on another machine ( Which had been useing a test database). After restoring both databases on the new host I used the Deployment Manger to import the restored database. After completing the import when I attempt to open CRM I get an error message saying " Business Management Error The user ID associated the current record is not valid" From the server where I'm logged an as Administrator On client PC I get the following. Server Error in '/' Application. -------------------------------------------------------------------------------- Runtime Error Description: An application error occurred on the server. The current custom error settings for this application prevent the details of the application error from being viewed remotely (for security reasons). It could, however, be viewed by browsers running on the local server machine. Details: To enable the details of this specific error message to be viewable on remote machines, please create a <customErrors> tag within a "web.config" configuration file located in the root directory of the current web application. This <customErrors> tag should then have its "mode" attribute set to "Off".  <configuration> <system.web> <customErrors mode="Off"/> </system.web> </configuration> Notes: The current error page you are seeing can be replaced by a custom error page by modifying the "defaultRedirect" attribute of the application's <customErrors> configuration tag to point to a custom error page URL.  <configuration> <system.web> <customErrors mode="RemoteOnly" defaultRedirect="mycustompage.htm"/> </system.web> </configuration> -- agilbert2003 Tag: CRM 4 & AVAYA IP Office Integration Tag: 99620
  - 20
    - Customize the end user error page that CRM v4 issues? In CRM v4, we can display the simplified error message to end users (default), or set Dev Errors on and view the error message with a stack trace. BUT, can I customize or replace the simplified End User error page that is displayed when Dev Errors are turned off? My client would like to display a page with his corporate style, phone #, etc..., with instructions to call their internal helpdesk. Thanks, Steve Tag: CRM 4 & AVAYA IP Office Integration Tag: 99616
  - 21
    - Dynamic Worksheets in Excel Does anyone know a good resource for digging deeper into how dynamic worksheets work with excel. I am able to find basic information that says you can export the dynamic worksheets, and with some more advanced techniques can even add and remove CRM columns from the worksheet. What I can't find is information on what the user can do to that worksheet in excel, such as adding additional columns that exist in the worksheet only and don't have a data source. And that the information in these columns remains in tact and associated with the appropriate row/record when the data is refreshed and new rows are added, or possibly removed. Or are these dynamic worksheets only meant to be reporting tools that you refresh and refer to. Does anyone have any experience with this or advice on better resources? Thanks! Michele Tag: CRM 4 & AVAYA IP Office Integration Tag: 99615
  - 22
    - CRM 4.0 Opportunity Product, Quote Product ... attribute mapping The Opportunity Product, Quote Product, Order Product, and Invoice Product entities cannot have attributes mapped through the sales pipeline. There appears to have been a fix for this for CRM 3.0 see http://support.microsoft.com/kb/914921 I have tried using the Metadata Web Service (GetAppMetadataForEntity) to get more information ... http://[CRM_Instance_Name]/MSCRMServices/Metadata.asmx ... but the app fails when you provide an objectTypeCode with an internal server error 500 message A related problem exists with the inability to map Product information to the Opportunity Product entity. The Product Description and Description attributes can be added to the Opportunity Product views but there is not a way to populate these fields. There are key custom attributes which must be able to be mapped through the sales pipeline in our implementation which is a migration off of Siebel. Is anyone aware if MS is working on a fix or a workaround? I looked at the Workflow engine as well and there is no access to these entities. -- CRM Architect Tag: CRM 4 & AVAYA IP Office Integration Tag: 99613
  - 23
    - how to create lead in crm 3.0 and assign it to a team Hi, I am able to create a lead and assign it to a user. But i am not able to assign it to a team. Any help would be greatly appreciated. thank you hanu Tag: CRM 4 & AVAYA IP Office Integration Tag: 99600
  - 24
    - Pop up alert when a new activity hits a queue Hello, I have two questions : Is there a way to open a pop-up alert that would appear to a user screen when an activity is added to a queue ? Is it possible to use the PostURL function of the workflow to hit a custom service or Microsoftâ??s service to initiate an MSN or AIM messenger alert when certain events are triggered (creation of an entity for instance) ? Clo -- Clo Tag: CRM 4 & AVAYA IP Office Integration Tag: 99598
  - 25
    - Where did the time go on Created On and Modified On? In CRM 3.0 when you viewed the properties of a record you would see the Created On and Modified On Date AND TIME. In CRM 4.0 now all I'm seeing is the date. Any way we can set it to display the time again? It was very useful for us in the past. Tag: CRM 4 & AVAYA IP Office Integration Tag: 99597
- Next
  - 1
    - Access MSCRM web services from non >NET application Hi all: Does anyone out there have any experience with connecting to the MSCRM web services from a non .NET application? I am working with 2 ISVs who are trying to connect to the web services from Java. The product team said that connecting via GET is a non-no, and I have connected via JavaScript and a POST call, but that required knowing the entire SOAP message before the call is made....I followed Arash's example sometime ago and pulled the SOAP call from the MSCRM log files to build the message shown below... Any and all advice is appreciated. John. function AccessCRMWebServices() { // The following line must be changed to match the users MSCRM server URL var serverUrl = "http://danubecrm:5555/mscrmservices/2006"; var xmlhttp = new ActiveXObject("Microsoft.XMLHTTP"); xmlhttp.open("POST", serverUrl + "/crmservice.asmx", false); xmlhttp.setRequestHeader("Content-Type", "text/xml; charset=utf-8") xmlhttp.setRequestHeader("SOAPAction", "http://schemas.microsoft.com/crm/2006/WebServices/RetrieveMultiple") xmlhttp.send("<?xml version='1.0' encoding='utf-8'?>"+"\n\n"+"<soap:Envelope"+ ' xmlns:soap="http://schemas.xmlsoap.org/soap/envelope/"'+ ' xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"'+ ' xmlns:xsd="http://www.w3.org/2001/XMLSchema">'+ ' <soap:Body>' + '<query xmlns:q1="http://schemas.microsoft.com/crm/2006/Query" xsi:type="q1:QueryExpression" xmlns="http://schemas.microsoft.com/crm/2006/WebServices">'+ '<q1:EntityName>account</q1:EntityName>' + '<q1:ColumnSet xsi:type="q1:ColumnSet">' + '<q1:Attributes>' + '<q1:Attribute>accountid</q1:Attribute>' + '<q1:Attribute>name</q1:Attribute>' + '</q1:Attributes>' + '</q1:ColumnSet>' + '<q1:Distinct>false</q1:Distinct>' + ' </query>'+ ' </soap:Body>'+ ' </soap:Envelope>') var result = xmlhttp.responseXML.xml; } Tag: CRM 4 & AVAYA IP Office Integration Tag: 99596
  - 2
    - CRM3.0: Asp.net Service call from CRM page prompt UserName/passwo... Hi i have a little problem and can't find any solution i hope that someone can help me. 1- i have developed a web service(asp.net) to clone records for MSCRM3.0 with VS2003 on my dev machine. 2 - then i created a virtual dir for my service under crm website next to MSCRMServices virual dir like myCloneService. 3-then created a button on any entity page through isv.config.xml to call a html page from service virtual dir this html page call my service on button click using javascript and XMLHTTP .its working fine on test machine but when i do above steps on crm server and try to access it from client/server it promt with user name and password dialog and its not accepting any user details. i am using admin rights for accessing crm/web service. any help will be great..... thanks nav Tag: CRM 4 & AVAYA IP Office Integration Tag: 99592
  - 3
    - Moving CRM 4 database to new SQL server? Hi! I'm trying to move the "OrgName_MSCRM" and the MSCRM_CONFIG to a new SQL server. This is how I go: - Disable Organization in Deployment Manager. - Copy Databases to the new server. - Attach databases at new server. - Edit Organization in Deploment Manager. - Wizard completes successfully. Then I want to remove the databases from the old SQL server to free up the diskspace. But when I detach the databases my CRM goes down. It says that the computer account "DOMAIN\COMPUTER$" does not have rights to the database. I have added the accounts that I found on the old server to the new. Do I have to change in the security on the databases to? Someone who has moved them successfully this way? ( This is how it is described in the Implementation guide.) -- Joakim G CRM Installation & Configuration Stratiteq Sweden Tag: CRM 4 & AVAYA IP Office Integration Tag: 99590
  - 4
    - Perfect storm of a CRM upgrade I've just completed what, I believe, amounts to the perfect storm of an upgrade. The client was moving from SBS 2003 (not R2) on a virtual machine to a physical Windows 2003 64 bit server. They were also upgrading CRM3 SBS to CRM4 Professional. As SBS was running SQL 2000 and CRM3 does not run on 64 bit machines the database couldn't be easily moved from one to the other. So we have an upgrade, migration across domains and a move to 64 bit. The eventual path to success was the following: 1) Upgrade SQL 2000 to 2005 2) Upgrade CRM3 to CRM4 on the SBS virtual machine 3) Backup the database and transfer it to the new 64 bit server 4) Install CRM4 on the 64 bit server 5) Use deployment manager to attach the old database Points of note: * You can upgrade SBS SQL 2000 to 2005 but you may need to completely reinstall SRS as in my case the discs simply would not allow for SRS to be upgraded * If you get "Malformed XML Found in Microsoft Dynamics CRM Saved Queries" this could be an issue with the saved queries table but it could also be a permissions issue. In my case the user who had installed CRM was not the domain administrator. Upgrading as the domain admin did not cut it. Promoting the original user to a domain admin and upgrading did the trick * If you get "Action Microsoft.Crm.Setup.Server.InstallConfigDatabaseAction failed. Invalid user name. Failed to validate username for given domain. Only existing domain usernames and email addresses are allow" then try unplugging the network once the required components are installed. This cleared the error for me * On a 64 bit box, make sure you are running IIS in 64 bit mode and therefore ASP.Net is registered in 64 bit mode. If not, CRM will get past the pre-checks, start installing and then bomb out leaving a mess which cannot be repaired, uninstalled or installed over * The deployment manager can be used to add an organisation with the Professional license. It simply swaps out the default database for the new one and maps the users as usual (although, I again hit an issue with the setup user being someone other than domain admin. The error was "At least the setup user needs to be mapped before this organization can be imported". I had to swap map links to make it work) Good luck if you come across a similar situation ;) Leon Tribe Tag: CRM 4 & AVAYA IP Office Integration Tag: 99585
  - 5
    - Retrieving other attributes from a lookup dialog Is it/how is it possible to retrieve other attributes from a selected record in a lookup dialog? E.g. from Account form, the lookup of Primary Contacts lists contacts' name, phone number etc. Is it from the account form after the selection possible to retrieve the selected contact's phone number? Something like crmFrom.all.primarycontactid...? Alternatively, what is a god way to retrieve the select contact at this point? -- Best regards, Per Tag: CRM 4 & AVAYA IP Office Integration Tag: 99584
  - 6
    - Load the address from the lookup table to corresponding contact fi Is it possible to create a custom mapping / loading between the contact and account entities in such a way that when selected the existing account value from the lookup table of account on the contact page, the existing address fields will be populated into corresponding contact fields? Tag: CRM 4 & AVAYA IP Office Integration Tag: 99574
  - 7
    - Can you deploy internet facing CRM 4 on SBS? At a CRM 4 briefing session I picked up that IFD required a separate server for authentication. I have a CRM 3 Small Business deployment on SBS 2003. Can I upgrade this to CRM 4 Workgroup edition on SBS 2003 and activate IFD - using just the one existing server? BillB Tag: CRM 4 & AVAYA IP Office Integration Tag: 99573
  - 8
    - Jscript Error and Numeric Fields erasing upon lost focus Aarrghhhhhh! I am at my wits end with this one. I am getting the following error message when trying to customize a form by adding elements that has manifested itself recently (the only one in my company to have this issue). The worst part of it all (besides being able to manage CRM customization), is that in a regular form (i.e., opportunities) when a numeric amount is entered, the value is erased when the element loses focus (when I click save/close for example). Here is the error message, and what I (and my OPs guys) have tried. "An Error has occurred in the script on this page. Line: 18; Character: 1; Error: Automation Server cannot create object; Code: 0; url: http://crm01/Tools/FormEditor/Dialogs/addfields.aspx" It obviously does not display the next form properly. I have tried the following: 1. Installed Windows Scripting 5.6 patch: http://support.microsoft.com/kb/323885 2. Performed the following: Method 1: Microsoft Internet Explorer 6.x Repair for Windows XP From the Start menu, select Run. In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow) Select the OK button. Follow the prompts throughout the System File Checker process. Reboot the computer when System File Checker completes. Comment: At then end of this process, no files were updated. Method 2: Microsoft Internet Explorer 6.x Repair for Windows XP From the Start menu, select Search, select All Files and Folders. Select More Advanced Options and place a checkmark beside Search Hidden Files and Folders option. Ensure that Search System Folders and Search Subfolders are also checked. In the All or Part of the File Name box, type ie.inf In the Look In drop-down menu, select C: or the letter of the hard drive that contains the Windows folder. Click the Search button. In the search results pane, find the ie.inf file located in Windows\Inf folder. Right click the ie.inf file and click Install on the context menu. Reboot the computer when the file copy process is complete. Comment: This reverted IE, which caused it to download massive updates from Microsoft to revert it back. 3. Adjusted Tools>Options>Security Settings for Active Scripting. Saved and Closed IE. Rebooted. 4. Uninstall & Reinstall of IE7 Can anyone help???? regards, ungaio Tag: CRM 4 & AVAYA IP Office Integration Tag: 99561
  - 9
    - Upgrade 3.0 to 4.0 failed: object named 'Attributetypes' already i Setup failed with 2 errors of which the first appeared to be ignored on a retry but then the second would not continue. Now what? Log is: 16:53:55| Info| Metadata xml upgrade: pass 1 16:53:55| Info| Metadata xml upgrade: pass 1 16:54:34| Info| Metadata xml upgrade: pass 2 16:54:34| Info| Metadata xml upgrade: pass 2 16:54:55| Info| Updating metadata for custom many-to-many relationships 16:54:55| Info| Updating metadata for custom many-to-many relationships 16:54:59| Info| Upgrading the views in the MSCRM database 16:54:59| Info| Upgrading the views in the MSCRM database 16:55:44| Info| The metadata for the custom entities is being upgraded 16:55:44| Info| The metadata for the custom entities is being upgraded 16:55:59| Error| System.Exception: Action Microsoft.Crm.Setup.Server.InstallDatabaseAction failed. ---> System.Reflection.TargetInvocationException: Exception has been thrown by the target of an invocation. ---> System.ArgumentException: parsing "(\\(PayX:[0-9]+)" - Not enough )'s. at System.Text.RegularExpressions.RegexParser.ScanRegex() at System.Text.RegularExpressions.RegexParser.Parse(String re, RegexOptions op) at System.Text.RegularExpressions.Regex..ctor(String pattern, RegexOptions options, Boolean useCache) at System.Text.RegularExpressions.Regex..ctor(String pattern, RegexOptions options) at Microsoft.Crm.Caching.OrganizationSettings.InitTrackingPrefixes(ICacheEntityWrapper organization) at Microsoft.Crm.Caching.OrganizationSettings.Initialize(ICacheEntityWrapper organization, Dictionary`2 organizationLanguages) at Microsoft.Crm.Caching.OrganizationSettingsCacheLoader.LoadCacheData(Guid key, ExecutionContext context) at Microsoft.Crm.Caching.ObjectModelCacheLoader`2.LoadCacheData(TKey key, IOrganizationContext context) at Microsoft.Crm.Caching.BasicCrmCache`2.CreateEntry(TKey key, IOrganizationContext context) at Microsoft.Crm.Caching.BasicCrmCache`2.LookupEntry(TKey key, IOrganizationContext context) at Microsoft.Crm.Metadata.LocalizationHelper.GetLabelsForResource(String resourceName, Guid objectId, String objectColumnName, String collectionName, String labelName, IOrganizationContext context) at Microsoft.Crm.Metadata.MigrationAttributeHelper.CreateImportSequenceNumberField(Guid entityId, MetadataHelper metadataHelper, ExecutionContext context) at Microsoft.Crm.DataUpgrade.MigrationFieldsUpgrade.MigrationFieldsUpgradeDriver.UpgradeCustomEntitiesForMigration() --- End of inner exception stack trace --- at System.RuntimeMethodHandle._InvokeMethodFast(Object target, Object[] arguments, SignatureStruct& sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner) at System.RuntimeMethodHandle.InvokeMethodFast(Object target, Object[] arguments, Signature sig, MethodAttributes methodAttributes, RuntimeTypeHandle typeOwner) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture, Boolean skipVisibilityChecks) at System.Reflection.RuntimeMethodInfo.Invoke(Object obj, BindingFlags invokeAttr, Binder binder, Object[] parameters, CultureInfo culture) at System.RuntimeType.InvokeMember(String name, BindingFlags bindingFlags, Binder binder, Object target, Object[] providedArgs, ParameterModifier[] modifiers, CultureInfo culture, String[] namedParams) at Microsoft.Crm.Setup.Database.DllMethodAction.Execute() at Microsoft.Crm.Setup.Database.DatabaseInstaller.ExecuteReleases(ReleaseCollection releases, Int32 currentProgress) at Microsoft.Crm.Setup.Database.DatabaseInstaller.installInternal() at Microsoft.Crm.Setup.Database.DatabaseInstaller.Install(Int32 languageCode, String configurationFilePath, Boolean upgradeDatabase) at Microsoft.Crm.Setup.Server.InstallDatabaseAction.Do(IDictionary parameters) at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo) --- End of inner exception stack trace ---, Error, RetryCancel, Option1 17:00:24| Info| InputResult: Retry 17:00:24| Info| Dropping v3 sql jobs 17:00:24| Info| Dropping v3 sql jobs 17:00:24| Info| Dropping v3 sql jobs 17:00:24| Info| Creating v3.0 metabase tables in database 17:00:24| Info| Creating v3.0 metabase tables in database 17:00:24| Info| Creating v3.0 metabase tables in database 17:00:24| Error| System.Exception: Action Microsoft.Crm.Setup.Server.InstallDatabaseAction failed. ---> System.Data.SqlClient.SqlException: There is already an object named 'AttributeTypes' in the database. at System.Data.SqlClient.SqlConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.SqlInternalConnection.OnError(SqlException exception, Boolean breakConnection) at System.Data.SqlClient.TdsParser.ThrowExceptionAndWarning(TdsParserStateObject stateObj) at System.Data.SqlClient.TdsParser.Run(RunBehavior runBehavior, SqlCommand cmdHandler, SqlDataReader dataStream, BulkCopySimpleResultSet bulkCopyHandler, TdsParserStateObject stateObj) at System.Data.SqlClient.SqlCommand.RunExecuteNonQueryTds(String methodName, Boolean async) at System.Data.SqlClient.SqlCommand.InternalExecuteNonQuery(DbAsyncResult result, String methodName, Boolean sendToPipe) at System.Data.SqlClient.SqlCommand.ExecuteNonQuery() at Microsoft.Crm.Setup.Database.DatabaseUtility.ExecuteSql(InstallDatabase database, String sql, Int32 timeout) at Microsoft.Crm.Setup.Database.SqlScriptAction.Execute(DatabaseUtility dbUtility) at Microsoft.Crm.Setup.Database.DatabaseInstaller.ExecuteReleases(ReleaseCollection releases, Int32 currentProgress) at Microsoft.Crm.Setup.Database.DatabaseInstaller.installInternal() at Microsoft.Crm.Setup.Database.DatabaseInstaller.Install(Int32 languageCode, String configurationFilePath, Boolean upgradeDatabase) at Microsoft.Crm.Setup.Server.InstallDatabaseAction.Do(IDictionary parameters) at Microsoft.Crm.Setup.Common.Action.ExecuteAction(Action action, IDictionary parameters, Boolean undo) --- End of inner exception stack trace ---, Error, RetryCancel, Option1 17:00:38| Info| InputResult: Retry 17:00:38| Info| Dropping v3 sql jobs 17:00:38| Info| Dropping v3 sql jobs 17:00:38| Info| Dropping v3 sql jobs 17:00:38| Info| Dropping v3 sql jobs Tag: CRM 4 & AVAYA IP Office Integration Tag: 99560
  - 10
    - Spouse tracking, linking in CRM We have a situation where both individuals of a married couple are in our Contacts table. We want to first be able to link the two people together on the form, and not in the relationships area. Any suggestions on doing a lookup from a Contact for another contact to display the contact name? Once the link is made, we would want to open the other person's form (similar to opening an account from the contact form). A similar situtation might be tracking the pain chain in an organization - this person reports to their manager. Link the two together. Secondly, if we can do that, can we also populate some spouse fields on the form for things other than the spouse name (like birthdate, membership status, etc?) -- Steve Luc Senior Consultant InfoGrow Corp (330)929-1353 x222 Tag: CRM 4 & AVAYA IP Office Integration Tag: 99557
  - 11
    - mass of cases/tasks/emails assigned to user hello, I have just hada really strange thing happen in CRM 4.0. one user has just been assigned over 90 tasks/cases/emails. Has anyone ever had such a problem? Thanks Ian Tag: CRM 4 & AVAYA IP Office Integration Tag: 99556
  - 12
    - CRM 1.2 to 3 I have a CRM1.2 database which has been put onto an SQL2005 server in SQL 2000 compatability mode. The site it was at was migrating from SQL 2000 and the CRM1.2 system was no longer in user, so they moved the database (backup from old server and resotre to new) over to the new server before getting rid of the old one. Is there any way this database can be upgraded to use CRM v3 (and then onto v4) I know 1.2 isnt supported on SQL 2005, so I cant install 1.2 for this upgrade process. The old SQL 2000 machine is no longer available, and the backup taken prior to the move has gone as well. Hitesh -- Tag: CRM 4 & AVAYA IP Office Integration Tag: 99554
  - 13
    - inbound email showing "In Progess" but not in the history of the contact Get the email router setup and managed to send an outbound email to a contact and this was recorded against the contact. When they replied the email was received and shows in my "In Progess" folder whoever when I look at the activites or history for the client this email does not show? Can someone advise..... Thanks P Tag: CRM 4 & AVAYA IP Office Integration Tag: 99553
  - 14
    - Question on Activity (Service Activity) Associated View Using CRM 3. I have a custom field in Service Activity form. I would like to expose this field in associated view of activity under CASE. I realised that activities, we view under any entity as associated view, come from Activity entity and not from Service Activity entity. Does anyone know a work around? Tag: CRM 4 & AVAYA IP Office Integration Tag: 99541
  - 15
    - CRM Moving Sql Server 2000 to 2005 (Database and report) new Serve Hi, I'm working to move sql server 2000 to sql server 2005 on a new server. CRM 3 is installed on one server and Sql 2005 and Reporting Service on an other server. I backuped and restored the database succefully. But I have an issue when I produce reports. On some reports, I have the graphic with fields where "#Error" is display. Any idea? Thanks David Tag: CRM 4 & AVAYA IP Office Integration Tag: 99540
  - 16
    - Importing Accounts and Contacts using Data Migration Manager Hi, I imported the following in this order: 1. Accounts 2. Contacts (mapped Account Name to Parent Customer which was imported earlier) Is there a way to identify the contact as a primary contact during Contacts import so that Account is updated with a primary contact? Thanks. Tag: CRM 4 & AVAYA IP Office Integration Tag: 99535
  - 17
    - error when saving changes or sending email I have a client that just upgraded to 4.0. Only one user is having this problem. When saving any type of record or trying to send an email, he receives the Microsoft Dynamics CRM has encountered a problem. Please tell Micorosft about the problem., etc. The action completes successfully, but getting this error message every time is very annoying. Anyone have a suggestion as to what is causing this problem? Thanks, -Rick M. Tag: CRM 4 & AVAYA IP Office Integration Tag: 99532
  - 18
    - CRM 4 no longer supporting sql 2000 Could someone from Microsoft please explain to me why the latest version of "Microsoft DYnamics" GP supports sql 2000, but the latest version of "Microsoft Dynamics" CRM does not? If a customer has both, that already upgraded to Dynamics 10 on sql 2000, cannot upgrade CRM, due to them dropping support on sql 2000. How is sql 2000 not supported, when it's supported with Microsoft and DYnamics GP? Tag: CRM 4 & AVAYA IP Office Integration Tag: 99529
  - 19
    - Field inheritance from account to contact Hi, I see that CRM 3.0 only inherits the main phone no. (telephone1 attribute) from Account to a new Contact to that Account. I cannot find the code doing that under field events, form events or view events. My intention is to duplicate that behavior for other fields (such as fax no.), so does anyone know how this is done by CRM for telephone1 attribute? Thanks Dan Tag: CRM 4 & AVAYA IP Office Integration Tag: 99528
  - 20
    - Setting up the CRM email router for inbound/email email capture? Hi all. Setup the email router on the exchange server however it doesnt seem to work as expected. What I am trying to acheive is that all users who send email via outlook the email gateway will now that this is a contact on CRM and tag the email. When looking CRM the email will then show as an activity, when the user replies the reply needs to be tagged against the contact. In the configuration do you need to setup inbound/outbound profiles for each user or is this global for each user account? Thus I have one of these for inbound and one for outbound, one deployment and then attach this to the relevant user? Thanks Tag: CRM 4 & AVAYA IP Office Integration Tag: 99524
  - 21
    - Can't Go Offline With CRM 4.0 I just upgraded from 3.0 to 4.0. I am running Outlook 2007 on a Win XP laptop. I finally was able to get the CRM Client installation but now if I try to go Offline I get the following error: The requested Performance Counter is not a custom counter, it has to be initialized as read only Any ideas as to how to fix this? Thanks. Rick Bellefond RB Data Services Tag: CRM 4 & AVAYA IP Office Integration Tag: 99523
  - 22
    - Proxy Error 407 We recently installed a business card scanner to import data into MS CRM 3.0 The following error message is received "The request failed with HTTP status 407: Proxy Authentication Required". Our Security mgr observed the proxy activity and stated that the software is not making any internet access attempts but trying to access an internal server. He concluded that this could be a configuration issue either of the CRM server itself or in the client software. Is there a specific place within the CRM server or application where I need to enter credentials for the proxy? Has anyone ever run into this error? Tag: CRM 4 & AVAYA IP Office Integration Tag: 99520
  - 23
    - Context-Sensitive Help 1. Is there a way to augment the supplied Help file with customized procedures specific to a customer? 2. Or can a customized help file be incorporated into the Microsoft help application? -- LaRae Tag: CRM 4 & AVAYA IP Office Integration Tag: 99518
  - 24
    - SOS! List of fields for Contact does not show-Advanced Find, Work Hi, I noticed today, when I try to do an advanced find or edit filter in a view for the Contact entity. All other entities show the list of fields. How do I get them back? Voni Tag: CRM 4 & AVAYA IP Office Integration Tag: 99516
  - 25
    - Successful Duplicate Detection Okay... We have a CRM 4.0 deployment - the problem is that when a duplicate detection job completes succesfully and the user receives the notification that the job completed successfully it reflects the wrong server URL. The URL in the display below actually refers to a staging environment. I'm at a loss to explain where this URL came from. Does the discovery service play a role in this? http://SAL-IIS-01:5555/USDEV/tools/asyncoperation/edit.aspx?id={00000000-0000-0000-0000-000000000000} should be: http://YAL-IIS-01:80/USCORP/tools/asyncoperation/edit.aspx?id={00000000-0000-0000-0000-000000000000} I have a case open with Microsoft to troubleshoot this - and will update the resolution on this usenet group. Tag: CRM 4 & AVAYA IP Office Integration Tag: 99515

I currently use CRM 3 with the Avaya IP office integration piece. I read in
this forum that that interface does not work in 4.0. Does anyone know if it
truly does not work or if it's just not "supported"

Thanks,
Lloyd

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RE: CRM 4 & AVAYA IP Office Integration by FrankLee

FrankLee
Mon May 05 19:34:02 CDT 2008

Hi Lloyd,

Yes, looks like it is not available as of date. Check out this IP Office
Technical Tip 203, 4/21/08:
http://support.avaya.com/elmodocs2/ip_office/tech/Global_IP_Office_Technical_Tip_203.pdf

No ETA date mentioned, I would check with your IP Office Partner.

Frank Lee, Microsoft Dynamics CRM MVP
http://microsoft-crm.spaces.live.com
http://www.workopia.com/Links.htm

"Lloyd" wrote:

> I currently use CRM 3 with the Avaya IP office integration piece. I read in
> this forum that that interface does not work in 4.0. Does anyone know if it
> truly does not work or if it's just not "supported"
>
> Thanks,
> Lloyd

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RE: CRM 4 & AVAYA IP Office Integration by Lloyd

Lloyd
Tue May 06 08:03:01 CDT 2008

Frank;

Thank you, thats the most complete information that Ive receievd so far.

Lloyd

"Frank Lee" wrote:

> Hi Lloyd,
>
> Yes, looks like it is not available as of date. Check out this IP Office
> Technical Tip 203, 4/21/08:
> http://support.avaya.com/elmodocs2/ip_office/tech/Global_IP_Office_Technical_Tip_203.pdf
>
> No ETA date mentioned, I would check with your IP Office Partner.
>
>
> Frank Lee, Microsoft Dynamics CRM MVP
> http://microsoft-crm.spaces.live.com
> http://www.workopia.com/Links.htm
>
>
> "Lloyd" wrote:
>
> > I currently use CRM 3 with the Avaya IP office integration piece. I read in
> > this forum that that interface does not work in 4.0. Does anyone know if it
> > truly does not work or if it's just not "supported"
> >
> > Thanks,
> > Lloyd

Top