textbox, compact framework, slideout button text entry problem

I have a WM6 HTC device that refuses to type in letters when I use the slide
out physical button keyboard. The symptom is as if the "fn" button is frozen
in place and will not allow typed letter entries for those textbox from
compact framework.

Numbers are fine. The Stylus driven keyboard works fine and nd non-.net
framework projects do not exhibit this problem. Anyone know of a pointer to
a fix for this problem?

Thanks
-sam

Paul
Tue Sep 11 08:35:12 PDT 2007

Sounds like a hardware problem to me. Have you hard-reset the device? That
will return all of the software to the factory default. If that doesn't fix
it, it's not a software problem.

Paul T.

"Sam" <Sam@discussions.microsoft.com> wrote in message
news:92F09980-33E2-4DB6-9374-A83924F66BBF@microsoft.com...
>I have a WM6 HTC device that refuses to type in letters when I use the
>slide
> out physical button keyboard. The symptom is as if the "fn" button is
> frozen
> in place and will not allow typed letter entries for those textbox from
> compact framework.
>
> Numbers are fine. The Stylus driven keyboard works fine and nd non-.net
> framework projects do not exhibit this problem. Anyone know of a pointer
> to
> a fix for this problem?
>
> Thanks
> -sam
>

Sam
Tue Sep 11 08:44:07 PDT 2007

We have two devices that exhibit the same symptom. Office Mobile and other
apps not developed in .net compact framwork seems to work just fine.

"Paul G. Tobey [eMVP]" wrote:

> Sounds like a hardware problem to me. Have you hard-reset the device? That
> will return all of the software to the factory default. If that doesn't fix
> it, it's not a software problem.
>
> Paul T.
>
> "Sam" <Sam@discussions.microsoft.com> wrote in message
> news:92F09980-33E2-4DB6-9374-A83924F66BBF@microsoft.com...
> >I have a WM6 HTC device that refuses to type in letters when I use the
> >slide
> > out physical button keyboard. The symptom is as if the "fn" button is
> > frozen
> > in place and will not allow typed letter entries for those textbox from
> > compact framework.
> >
> > Numbers are fine. The Stylus driven keyboard works fine and nd non-.net
> > framework projects do not exhibit this problem. Anyone know of a pointer
> > to
> > a fix for this problem?
> >
> > Thanks
> > -sam
> >
>
>
>

Paul
Tue Sep 11 08:57:11 PDT 2007

Ah! You can write a new simple .NET CF program, Hello, World, with an
TextBox in it and you'll get the same behavior? No components of yours,
just Microsoft stuff...

Paul T.

"Sam" <Sam@discussions.microsoft.com> wrote in message
news:C73E2B60-4E14-440B-AE81-1CE047A528A8@microsoft.com...
> We have two devices that exhibit the same symptom. Office Mobile and
> other
> apps not developed in .net compact framwork seems to work just fine.
>
> "Paul G. Tobey [eMVP]" wrote:
>
>> Sounds like a hardware problem to me. Have you hard-reset the device?
>> That
>> will return all of the software to the factory default. If that doesn't
>> fix
>> it, it's not a software problem.
>>
>> Paul T.
>>
>> "Sam" <Sam@discussions.microsoft.com> wrote in message
>> news:92F09980-33E2-4DB6-9374-A83924F66BBF@microsoft.com...
>> >I have a WM6 HTC device that refuses to type in letters when I use the
>> >slide
>> > out physical button keyboard. The symptom is as if the "fn" button is
>> > frozen
>> > in place and will not allow typed letter entries for those textbox from
>> > compact framework.
>> >
>> > Numbers are fine. The Stylus driven keyboard works fine and nd
>> > non-.net
>> > framework projects do not exhibit this problem. Anyone know of a
>> > pointer
>> > to
>> > a fix for this problem?
>> >
>> > Thanks
>> > -sam
>> >
>>
>>
>>

Sam
Tue Sep 11 09:18:05 PDT 2007

Yes. I've tested it out with a simple Hello World and received the same
problematic behavior.

"Paul G. Tobey [eMVP]" wrote:

> Ah! You can write a new simple .NET CF program, Hello, World, with an
> TextBox in it and you'll get the same behavior? No components of yours,
> just Microsoft stuff...
>
> Paul T.

Paul
Tue Sep 11 09:26:57 PDT 2007

It sounds like they have implemented their hard keyboard in some 'funny'
way. I'll ask around. What specific model is affected?

Paul T.

"Sam" <Sam@discussions.microsoft.com> wrote in message
news:3BCB66CB-7026-4A7F-8747-77FD52C18762@microsoft.com...
> Yes. I've tested it out with a simple Hello World and received the same
> problematic behavior.
>
> "Paul G. Tobey [eMVP]" wrote:
>
>> Ah! You can write a new simple .NET CF program, Hello, World, with an
>> TextBox in it and you'll get the same behavior? No components of yours,
>> just Microsoft stuff...
>>
>> Paul T.
>

Sam
Tue Sep 11 09:46:06 PDT 2007

The devices are HTC Mogul from Sprint.

http://www.america.htc.com/products/mogul/default.html


"Paul G. Tobey [eMVP]" wrote:

> It sounds like they have implemented their hard keyboard in some 'funny'
> way. I'll ask around. What specific model is affected?
>
> Paul T.
>
> "Sam" <Sam@discussions.microsoft.com> wrote in message
> news:3BCB66CB-7026-4A7F-8747-77FD52C18762@microsoft.com...
> > Yes. I've tested it out with a simple Hello World and received the same
> > problematic behavior.
> >
> > "Paul G. Tobey [eMVP]" wrote:
> >
> >> Ah! You can write a new simple .NET CF program, Hello, World, with an
> >> TextBox in it and you'll get the same behavior? No components of yours,
> >> just Microsoft stuff...
> >>
> >> Paul T.
> >
>
>
>

Paul
Tue Sep 11 11:29:09 PDT 2007

OK, this is confirmed by MS as a known issue with HTC devices Mogul and
Cavalier. HTC will have to fix it, so the best you can do for now is lean
on them and stick with native code, I guess.

Paul T.

"Sam" <Sam@discussions.microsoft.com> wrote in message
news:32F7A146-A23A-4271-A4B0-72AAFCF31726@microsoft.com...
> The devices are HTC Mogul from Sprint.
>
> http://www.america.htc.com/products/mogul/default.html
>
>
> "Paul G. Tobey [eMVP]" wrote:
>
>> It sounds like they have implemented their hard keyboard in some 'funny'
>> way. I'll ask around. What specific model is affected?
>>
>> Paul T.
>>
>> "Sam" <Sam@discussions.microsoft.com> wrote in message
>> news:3BCB66CB-7026-4A7F-8747-77FD52C18762@microsoft.com...
>> > Yes. I've tested it out with a simple Hello World and received the
>> > same
>> > problematic behavior.
>> >
>> > "Paul G. Tobey [eMVP]" wrote:
>> >
>> >> Ah! You can write a new simple .NET CF program, Hello, World, with an
>> >> TextBox in it and you'll get the same behavior? No components of
>> >> yours,
>> >> just Microsoft stuff...
>> >>
>> >> Paul T.
>> >
>>
>>
>>

Sam
Tue Sep 11 11:50:04 PDT 2007

Paul,


Thank you very much for the updates.


"Paul G. Tobey [eMVP]" wrote:

> OK, this is confirmed by MS as a known issue with HTC devices Mogul and
> Cavalier. HTC will have to fix it, so the best you can do for now is lean
> on them and stick with native code, I guess.
>
> Paul T.
>
> "Sam" <Sam@discussions.microsoft.com> wrote in message
> news:32F7A146-A23A-4271-A4B0-72AAFCF31726@microsoft.com...
> > The devices are HTC Mogul from Sprint.
> >
> > http://www.america.htc.com/products/mogul/default.html
> >
> >
> > "Paul G. Tobey [eMVP]" wrote:
> >
> >> It sounds like they have implemented their hard keyboard in some 'funny'
> >> way. I'll ask around. What specific model is affected?
> >>
> >> Paul T.
> >>
> >> "Sam" <Sam@discussions.microsoft.com> wrote in message
> >> news:3BCB66CB-7026-4A7F-8747-77FD52C18762@microsoft.com...
> >> > Yes. I've tested it out with a simple Hello World and received the
> >> > same
> >> > problematic behavior.
> >> >
> >> > "Paul G. Tobey [eMVP]" wrote:
> >> >
> >> >> Ah! You can write a new simple .NET CF program, Hello, World, with an
> >> >> TextBox in it and you'll get the same behavior? No components of
> >> >> yours,
> >> >> just Microsoft stuff...
> >> >>
> >> >> Paul T.
> >> >
> >>
> >>
> >>
>
>
>

mgb95
Wed Sep 12 14:47:50 PDT 2007

I have the exact same issue. I don't believe it's hardware related because the keyboard works fine in most applications.

But in my program, created in VS2005, I have the same issue.

mgb95
Wed Sep 12 14:57:53 PDT 2007

I have the exact same issue. It doesn't occur in native programs (e.g., Calendar, Contacts, etc.), but it does occur in my VS2005 programs.

Paul
Thu Sep 13 07:53:43 PDT 2007

Sam,

Can you give me the HTC ROM version information from the failing device(s)?
I'm not sure where this is in WM6, but in WM5 it would be in Settings |
About (the OS version), and Settings | Device Information.

Thanks,
Paul T.

"Sam" <Sam@discussions.microsoft.com> wrote in message
news:F0DBDB4E-6797-47CF-A7C1-C796352ECDAB@microsoft.com...
> Paul,
>
>
> Thank you very much for the updates.
>
>
> "Paul G. Tobey [eMVP]" wrote:
>
>> OK, this is confirmed by MS as a known issue with HTC devices Mogul and
>> Cavalier. HTC will have to fix it, so the best you can do for now is
>> lean
>> on them and stick with native code, I guess.
>>
>> Paul T.
>>
>> "Sam" <Sam@discussions.microsoft.com> wrote in message
>> news:32F7A146-A23A-4271-A4B0-72AAFCF31726@microsoft.com...
>> > The devices are HTC Mogul from Sprint.
>> >
>> > http://www.america.htc.com/products/mogul/default.html
>> >
>> >
>> > "Paul G. Tobey [eMVP]" wrote:
>> >
>> >> It sounds like they have implemented their hard keyboard in some
>> >> 'funny'
>> >> way. I'll ask around. What specific model is affected?
>> >>
>> >> Paul T.
>> >>
>> >> "Sam" <Sam@discussions.microsoft.com> wrote in message
>> >> news:3BCB66CB-7026-4A7F-8747-77FD52C18762@microsoft.com...
>> >> > Yes. I've tested it out with a simple Hello World and received the
>> >> > same
>> >> > problematic behavior.
>> >> >
>> >> > "Paul G. Tobey [eMVP]" wrote:
>> >> >
>> >> >> Ah! You can write a new simple .NET CF program, Hello, World, with
>> >> >> an
>> >> >> TextBox in it and you'll get the same behavior? No components of
>> >> >> yours,
>> >> >> just Microsoft stuff...
>> >> >>
>> >> >> Paul T.
>> >> >
>> >>
>> >>
>> >>
>>
>>
>>

Paul
Thu Sep 13 07:58:01 PDT 2007

Please give the device type and ROM version information for the devices
where you see this.

Paul T.

<mgb95> wrote in message news:eReN5fY9HHA.4476@TK2MSFTNGP06.phx.gbl...
>I have the exact same issue. It doesn't occur in native programs (e.g.,
>Calendar, Contacts, etc.), but it does occur in my VS2005 programs.

mgb95
Thu Sep 13 08:54:25 PDT 2007

Thank you for the updates.

I'm using the HTC Mogul (Sprint) with a ROM version 2.09.651.3 dated 6/14/07. (Obtained from the Phone App, Menu->Device Information.)

Not to be contentious, but it seems a little odd to call it a hardware problem when it manifests itself exclusively using the MS Compact Framework.

Again, thanks for your assistance.

Paul
Thu Sep 13 09:22:25 PDT 2007

It's not a "hardware problem", but a problem specific only to that
particular hardware. I don't know the details of the problem; I'm just
collecting information to help MS get a fix out, but it appears to me that
it must be related to how the keyboard on those specific devices report
their key information, probably a problem with the VK to Unicode mapping.

Paul T.

<mgb95> wrote in message news:OOT6c5h9HHA.4612@TK2MSFTNGP03.phx.gbl...
> Thank you for the updates.
>
> I'm using the HTC Mogul (Sprint) with a ROM version 2.09.651.3 dated
> 6/14/07. (Obtained from the Phone App, Menu->Device Information.)
>
> Not to be contentious, but it seems a little odd to call it a hardware
> problem when it manifests itself exclusively using the MS Compact
> Framework.
>
> Again, thanks for your assistance.

mgb95
Thu Sep 13 12:55:28 PDT 2007

Thanks for your help, Paul.

malimal
Sun Sep 30 03:37:24 PDT 2007

On Sep 13, 3:55 pm, mgb95 wrote:
> Thanks for your help, Paul.

Having the same problem and it is the a dot net issue. I have HTC
mogul rom version 2.09.651.3

Paul
Mon Oct 01 08:43:22 PDT 2007

I've sent the information...

Paul T.

"malimal" <jamali.phillips@gmail.com> wrote in message
news:1191148644.180508.289540@y42g2000hsy.googlegroups.com...
> On Sep 13, 3:55 pm, mgb95 wrote:
>> Thanks for your help, Paul.
>
> Having the same problem and it is the a dot net issue. I have HTC
> mogul rom version 2.09.651.3
>

mgb95
Fri Oct 12 11:15:47 PDT 2007

As Paul suggested, looks like this is a problem with the Sprint drivers, rather than HTC or dot net.

Here is some sort of workaround that I haven't tested:

http://pdaphonehome.com/forums/ppc-6800-xv6800/92766-net-app-keyboard-fix.html