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Howdy,
I am having issues on an onine catalog site that is randomly losing =
data. The first page amongst the issue is oc3.asp and the final page =
that does the processing is ou.asp. oc3 collects credit card info and =
billing address and passes it to ou. Ou then saves it all back to a =
RedBack object connected to a UniVerse server. Out of the 100's of =
orders placed since Friday, we lost 25 orders because we didn't have the =
credit card no or billing information.
I have created a log to catch certain information from the client =
including the credit info, which doesn't appear here either. Some other =
information I am catching that does appear everytime is the customer no, =
which is a session variable, browser and OS and IP address. The browser =
varies from Win95 and Win98 to AOL10 and WinNT 5.1 (WinXP). So it doen't =
appear to be a client side issue, it appears to the be server. Event =
Viewer is NOT displaying any errors in regards to these pages.=20
So, have you heard of something like this before? How can I troubleshoot =
it more?
Thanks!
--=20
David Lozzi
Web Applications/Network Specialist
Delphi Technology Solutions, Inc.
dlozzi(remove-this)@delphi-ts.com
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<BODY bgColor=3D#ffffff>
<DIV><FONT face=3DArial size=3D2>Howdy,</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>I am having issues on an onine catalog =
site that is=20
randomly losing data. The first page amongst the issue is oc3.asp and =
the final=20
page that does the processing is ou.asp. oc3 collects credit card info =
and=20
billing address and passes it to ou. Ou then saves it all back to a =
RedBack=20
object connected to a UniVerse server. Out of the 100's of orders placed =
since=20
Friday, we lost 25 orders because we didn't have the credit card no or =
billing=20
information.</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>I have created a log to catch certain =
information=20
from the client including the credit info, which doesn't appear here =
either.=20
Some other information I am catching that does appear everytime is the =
customer=20
no, which is a session variable, browser and OS and IP address. The =
browser=20
varies from Win95 and Win98 to AOL10 and WinNT 5.1 (WinXP). So it doen't =
appear=20
to be a client side issue, it appears to the be server. Event Viewer is =
NOT=20
displaying any errors in regards to these pages. </FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>So, have you heard of something like =
this before?=20
How can I troubleshoot it more?</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV>
<DIV><FONT face=3DArial size=3D2>Thanks!</FONT></DIV>
<DIV><FONT face=3DArial size=3D2></FONT> </DIV><FONT face=3DArial =
size=3D2>
<DIV><BR>-- <BR>David Lozzi<BR>Web Applications/Network =
Specialist<BR>Delphi=20
Technology Solutions, Inc.<BR>dlozzi(remove-this)@delphi-ts.com</DIV>
<DIV> </DIV>
<DIV></FONT> </DIV></BODY></HTML>
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